List of Ivanti Neurons for ITSM (ex Heat ITSM) Customers
Ivanti
10377 South Jordan Gateway Suite 110,
South Jordan, 84095, UT,
United States
South Jordan, 84095, UT,
United States
1 801-208-1500
Professional Services
3070
$1.0B
Since 2010, our global team of researchers has been studying Ivanti Neurons for ITSM (ex Heat ITSM) customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Ivanti Neurons for ITSM (ex Heat ITSM) for IT Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Ivanti Neurons for ITSM (ex Heat ITSM) for IT Service Management include: THG, a United Kingdom based Retail organisation with 8239 employees and revenues of $2.85 billion, Unitec Institute of Technology, a New Zealand based Education organisation with 1500 employees and revenues of $200.0 million, NSW Independent Commission Against Corruption, a Australia based Government organisation with 135 employees and revenues of $26.0 million and many others.
Contact us if you need a completed and verified list of companies using Ivanti Neurons for ITSM (ex Heat ITSM), including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
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NSW Independent Commission Against Corruption | Government | 135 | $26M | Australia | Ivanti | Ivanti Neurons for ITSM (ex Heat ITSM) | IT Service Management | 2022 | n/a | In 2022, NSW Independent Commission Against Corruption implemented Ivanti Neurons for ITSM (ex Heat ITSM) to modernize its IT Service Management. The implementation targeted the Commission's central IT function supporting a 135 person government agency based in Sydney, New South Wales, operating in a hybrid workplace. The Ivanti Neurons for ITSM implementation encompassed core IT Service Management modules including Incident Management, Change Management and Service Request management, and strengthened IT Asset Management capabilities. The ITSM Product Owner and Process Consultant led discovery workshops, designed and documented workflows, and configured automated workflow rules to streamline service desk operations. Operational scope focused on the internal service desk and IT operations teams, with workflow automation and service catalog services orchestrated to support end user request fulfilment and incident resolution across the agency. Configuration emphasized process aligned forms, approval routing for changes, and asset lifecycle tracking to align service delivery with governance and audit requirements. Governance changes included establishing an ITSM Product Owner role to maintain processes and a documented set of Incident, Change and Service Request workflows to support ongoing configuration management. The rollout emphasized automation of routine tasks and tighter asset management, aiming to improve efficiency and user experience through more consistent handling of requests and incidents. | |
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THG | Retail | 8239 | $2.9B | United Kingdom | Ivanti | Ivanti Neurons for ITSM (ex Heat ITSM) | IT Service Management | 2016 | n/a | In 2016, THG deployed Ivanti Neurons for ITSM (ex Heat ITSM) to provide centralized IT Service Management for its service desk and field engineering operations. Ivanti Neurons for ITSM was applied to manage incident, request and asset workflows supporting warehouse and retail technology at the Warrington site. Configuration emphasized ticketing for first and second line service desk activity, asset management for hardware lifecycle, and request fulfillment tied to procurement and hardware coordination. The implementation supported warehouse hardware deployment and handheld terminal support for Honeywell devices, reflecting core IT Service Management modules such as incident management, asset and configuration management, and request fulfillment. The deployment incorporated explicit integrations with device and network tooling recorded in operational notes, including SOTI MobiControl for mobile device management and Cisco Meraki and InSSIDer for Wi-Fi troubleshooting, enabling coordinated workflows between Ivanti Neurons for ITSM and device management tooling. Operational scope covered service desk staff, field engineers, warehouse operations and procurement teams in Warrington, with the platform used to coordinate hardware deployment, maintenance and support processes. Governance and process changes focused on standardizing first and second line workflows and instituting asset lifecycle tracking tied to procurement. THG also implemented a SQL based paperless learning and development tracking system linked to provisioning processes, which is reported to have delivered a £6K saving per annum. | |
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Unitec Institute of Technology | Education | 1500 | $200M | New Zealand | Ivanti | Ivanti Neurons for ITSM (ex Heat ITSM) | IT Service Management | 2015 | n/a | In 2015, Unitec Institute of Technology deployed Ivanti Neurons for ITSM (ex Heat ITSM) as its IT Service Management platform to manage student-facing IT support processes. The implementation was centered on Student Services and the Student Administration team at the Auckland campus, where staff routinely logged IT-related queries and escalations into the platform. Ivanti Neurons for ITSM was configured to support core service desk ticketing, incident management, and service request workflows, with delegated assignment rules to route issues to the appropriate technical resolver group. Tickets were created from multiple channels, notably the IMS support mailbox, the Unitec website chat feature, and manual entry by Student Services Administration staff, enabling a centralized ticket lifecycle and queue management. Operational coverage spanned Student Administration, IMS support, and frontline Student Services staff who combined in-person interactions with digital channels to create and update service records. Functional implementation aligned with IT Service Management terminology, including ticket lifecycle management, automated assignment and escalation rules, and a consolidated support queue for student IT inquiries. Governance incorporated privacy compliance requirements from the Privacy Act into mailbox handling and ticket documentation, with process guidelines for staff who generated invoices, processed enrollment related tasks, or raised IT tickets on behalf of students. The deployment linked Unitec Institute of Technology, Ivanti Neurons for ITSM, IT Service Management and student administration workflows to provide structured ticket handling, delegated resolution workflows, and channel consolidation from chat and email sources. |
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Buyer Intent: Companies Evaluating Ivanti Neurons for ITSM (ex Heat ITSM)
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Ivanti Neurons for ITSM (ex Heat ITSM). Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Ivanti Neurons for ITSM (ex Heat ITSM) for IT Service Management include:
- Interior Health Authority, a Canada based Healthcare organization with 19000 Employees
- CTMS Service Management, a United Kingdom based Professional Services company with 35 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Ivanti Neurons for ITSM (ex Heat ITSM) Coverage
Ivanti Neurons for ITSM (ex Heat ITSM) is a IT Service Management solution from Ivanti.
Companies worldwide use Ivanti Neurons for ITSM (ex Heat ITSM), from small firms to large enterprises across 21+ industries.
Organizations such as THG, Unitec Institute of Technology and NSW Independent Commission Against Corruption are recorded users of
Ivanti Neurons for ITSM (ex Heat ITSM) for IT Service Management.
Companies using Ivanti Neurons for ITSM (ex Heat ITSM) are most concentrated in Retail, Education and Government, with adoption spanning over 21 industries.
Companies using Ivanti Neurons for ITSM (ex Heat ITSM) are most concentrated in United Kingdom, New Zealand and Australia, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Ivanti Neurons for ITSM (ex Heat ITSM) across Americas, EMEA, and APAC.
Companies using Ivanti Neurons for ITSM (ex Heat ITSM) range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 33.33%, large organizations with 1,001-10,000 employees - 66.67%, and global enterprises with 10,000+ employees - 0%.
Customers of Ivanti Neurons for ITSM (ex Heat ITSM) include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Ivanti Neurons for ITSM (ex Heat ITSM) customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of IT Service Management.