List of Juspay Retry Customers
Bangalore, 560095,
India
Since 2010, our global team of researchers has been studying Juspay Retry customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Juspay Retry for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Juspay Retry for Customer Experience include: IndiGo, a India based Transportation organisation with 37200 employees and revenues of $8.20 billion, Agoda a,part of Booking Holdings Inc, a Singapore based Professional Services organisation with 6900 employees and revenues of $950.0 million, Bookmyshow India, a India based Leisure and Hospitality organisation with 1363 employees and revenues of $168.0 million and many others.
Contact us if you need a completed and verified list of companies using Juspay Retry, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Juspay Retry customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Agoda a,part of Booking Holdings Inc | Professional Services | 6900 | $950M | Singapore | Juspay | Juspay Retry | Customer Experience | 2024 | n/a |
In 2024 Agoda implemented Juspay Retry as part of a broader Juspay-provided payment orchestration deployment, placing the capability within the Customer Experience layer of its checkout architecture. Juspay provided payment orchestration, dynamic routing and local APM integrations for Agoda’s payments, checkout and finance teams across Southeast Asia and the Middle East.
The implementation emphasized dynamic routing and fallback logic combined with orchestration-level automated retry and revenue recovery capabilities via Juspay Retry, enabling automated retries and route failovers inside transaction flows. Configuration work included routing rules, retry windows, and reconciliation touchpoints to align automated behaviors with finance processes.
Integrations were concentrated on local alternative payment methods and regional payment gateway endpoints, linking checkout transaction routing to orchestration controls and downstream reconciliation. Operational coverage explicitly spanned payments operations, checkout engineering, and finance functions across the Southeast Asia and Middle East regions.
Governance was structured around payments team ownership of routing policies and coordinated reconciliation workflows with finance, with centrally managed orchestration reducing manual retry handling. The deployment yielded higher acceptance rates and faster reconciliation as reported in the customer case narrative.
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Bookmyshow India | Leisure and Hospitality | 1363 | $168M | India | Juspay | Juspay Retry | Customer Experience | 2023 | n/a |
In 2023 Bookmyshow India deployed Juspay Retry as a Customer Experience application to strengthen its payments and checkout function. The engagement centered on Juspay implementing an orchestration and high availability UPI and payment routing stack tailored to handle transaction volume spikes across the platform.
Implementation used Juspay Retry’s dynamic routing and revenue recovery and retry capabilities to create automated retry policies and fallback routing stacks. The configuration emphasized routing orchestration, automated retry rules, and staged fallback logic to surface alternate routing paths when primary payment rails experienced contention.
Operational scope focused on the payments and checkout function in India, with downstream effects on refunds processing and customer care workload. The rollout targeted runtime routing behavior rather than front end changes, keeping changes within payment orchestration, retry workflows, and settlement handoffs.
Governance centered on operationalizing retry policies and routing rules with payments and support teams coordinating incident handling and refund stabilization workflows. The implementation improved success rates during traffic spikes and stabilized refunds and customer care load as described in the case study, while retaining Juspay Retry as the execution layer for routing and automated retries.
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IndiGo | Transportation | 37200 | $8.2B | India | Juspay | Juspay Retry | Customer Experience | 2023 | n/a |
In 2023, IndiGo deployed Juspay Retry within its payments and checkout stack as part of Customer Experience initiatives, embedding the application into the airline s finance authorization flows. The deployment focused on checkout and booking payment flows in India, addressing both domestic and non INR transactions to improve acceptance during booking events.
The implementation centered on dynamic routing and intelligent fallback logic, with the case study describing routing and fallback behavior. Module usage of Juspay Retry and Revenue Recovery is inferred from the case study, and these modules were used to implement smart retries, automated reattempt logic, and acceptance-maximizing sequencing during peak booking windows. Configuration emphasized rule-based routing, retry policies, and orchestration of retry attempts to optimize authorization chances.
Integrations were limited to interoperability across multiple PSPs and payment rails, integrating routing decisions into the existing payments and checkout orchestration used by IndiGo s finance and payments operations. The solution handled domestic and non INR transaction contexts and coordinated authorization attempts across PSP endpoints to preserve session continuity and payment flow integrity. Operational coverage remained in India and was executed within the airline s payments, checkout, and finance teams.
Governance and operationalization included configuring retry windows and routing rules for peak booking periods, and handing over runbooks and routing policy controls to payments operations. The case study explicitly reports improved authorization and overall success rates across domestic and non INR transactions, reflecting acceptance improvements driven by dynamic routing, intelligent fallback, and smart retries implemented via Juspay Retry.
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Buyer Intent: Companies Evaluating Juspay Retry
- Flexmoney Technologies Pvt India, a India based Banking and Financial Services organization with 30 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
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