List of K2view Customers
Yokneam, 2069202,
Israel
Since 2010, our global team of researchers has been studying K2view customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased K2view for Master Data Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using K2view for Master Data Management include: Entel, a Chile based Communications organisation with 12132 employees and revenues of $2.87 billion, VodafoneZiggo, a Netherlands based Communications organisation with 7000 employees and revenues of $1.75 billion, Pelephone Israel, a Israel based Communications organisation with 1660 employees and revenues of $614.0 million and many others.
Contact us if you need a completed and verified list of companies using K2view, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The K2view customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Entel | Communications | 12132 | $2.9B | Chile | K2view | K2view | Master Data Management | 2018 | n/a |
In 2018 Entel implemented the K2View Data Product Platform, branded as K2view, to build a Multichannel Data Store. The K2view deployment is classified as Master Data Management and was designed to decouple digital channels from backend systems to improve CRM and digital channel performance.
Configuration centered on a Multichannel Data Store that fronted an API layer to serve read requests and accelerate transaction processing. The K2view implementation was configured to isolate read traffic and protect core billing and operational systems from massive read loads. Functional capabilities implemented focused on API performance optimization and subsecond response orchestration for CRM and digital channels.
Integrations explicitly tied the K2view platform to Entel's CRM and backend operational systems, providing a decoupled data fabric for digital storefronts and customer service channels. The operational rollout covered service delivery across Chile, with expansion to Peru noted as part of the program. The deployment centralized multichannel reads through the data product layer to handle regional channel workloads.
The project went live in 2018 to accelerate transaction processing, shield core systems from excessive read traffic, and improve service delivery. Reported outcomes included a 70% improvement in API performance and approximately 200 millisecond average response times for served transactions. Operational risk reduction was achieved by decoupling read traffic, cost or ROI figures were not provided.
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Pelephone Israel | Communications | 1660 | $614M | Israel | K2view | K2view | Master Data Management | 2020 | n/a |
In 2020 Pelephone Israel implemented K2view as a Master Data Management solution. The deployment used K2View Customer Data Hub to unify customer data across Pelephone, Yes and Bezeq International and to power Salesforce CRM and customer care processes in Israel, with the project beginning and going live in 2020.
The implementation delivered a Customer 360 for CRM, IVR and field services, and provisioned 120 microservices to Salesforce to expose unified customer profiles and operational services. The K2View Customer Data Hub was configured to support near real time operational access patterns, enabling approximately 400 transactions per second as an operational throughput target.
Integrations were explicitly built to feed Salesforce CRM and to support customer care channels, with data ingested from the three operator domains into the K2View Customer Data Hub. The architecture emphasized microservices-based data delivery to Salesforce and contact center interfaces, consolidating disparate operator data into a single operational store for downstream CRM and IVR consumption.
Rollout was executed across customer facing business functions in Israel, completing cross-operator data integration in approximately three months and enabling CRM and field service teams to consume Customer 360 services. Governance focused on operationalizing the Customer Data Hub as the authoritative reference for customer interactions, with microservice endpoints managed for Salesforce integration and customer care workflows.
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VodafoneZiggo | Communications | 7000 | $1.8B | Netherlands | K2view | K2view | Master Data Management | 2020 | n/a |
In 2020, VodafoneZiggo deployed K2View Customer Data Hub, referred to as K2view, as a Master Data Management solution to create a real-time combined customer repository following the Liberty Global Vodafone merger in the Netherlands. The implementation focused on consolidating customer records to support customer care and CRM processes across fixed and mobile services.
K2View Customer Data Hub delivered Customer 360 capabilities enabling eligibility checks, benefit provisioning, and faster agent response times. The configuration centralized per-customer data into a real-time operational repository, moving data update cycles from 24 plus hours to seconds and enabling live eligibility and provisioning queries.
Operational coverage included customer care agents and CRM workflows for both fixed and mobile service lines, with K2view supporting record-level customer views to streamline agent interactions. The architecture emphasized real-time data consolidation and operational read and write access to customer records to reduce call handling friction.
The solution went into production in 2020 and produced explicit operational outcomes, reducing incoming customer care calls by 70 percent and cutting data update time from 24 plus hours to seconds. VodafoneZiggo used the K2view Master Data Management deployment to provide Customer 360 for eligibility checks and benefit provisioning across its service portfolio.
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