List of Kapture Sales CRM Customers
Bangalore, 560048,
India
Since 2010, our global team of researchers has been studying Kapture Sales CRM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Kapture Sales CRM for CRM from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Kapture Sales CRM for CRM include: Stanley Black & Decker, a United States based Manufacturing organisation with 50000 employees and revenues of $15.78 billion, Akshayakalpa Farms And Foods, a India based Consumer Packaged Goods organisation with 400 employees and revenues of $70.0 million, Plum Goodness, a India based Consumer Packaged Goods organisation with 300 employees and revenues of $38.0 million and many others.
Contact us if you need a completed and verified list of companies using Kapture Sales CRM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Kapture Sales CRM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Akshayakalpa Farms And Foods | Consumer Packaged Goods | 400 | $70M | India | Kapture | Kapture Sales CRM | CRM | 2024 | n/a |
In 2024, Akshayakalpa Farms And Foods implemented Kapture Sales CRM to centralize customer interactions across social, inbound calls and digital channels in India. The Kapture Sales CRM deployment emphasized CRM capabilities and was used to migrate 12,000+ customer records rapidly, improving visibility and response times for frontline teams.
The implementation used Sales CRM and Customer 360 functionality within Kapture to consolidate contact profiles, unify case and enquiry tracking, and enable omnichannel routing of inbound communications. Kapture Sales CRM was configured to provide a single customer view that supports sales and customer service workflows, standardizes contact attributes, and automates basic ticket creation and assignment.
Operational coverage focused on India and impacted customer service and sales functions, with a rapid record ingestion and data consolidation effort during rollout. Governance activities included profile deduplication and configuration of consistent workflow rules to standardize issue routing, and outcomes reported included unified omnichannel support and faster issue resolution.
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Plum Goodness | Consumer Packaged Goods | 300 | $38M | India | Kapture | Kapture Sales CRM | CRM | 2024 | n/a |
In 2024, Plum Goodness implemented Kapture Sales CRM to unify omnichannel customer support across India. Kapture Sales CRM, classified as CRM, consolidated email, phone, web chat and social direct messages into a centralized interaction and ticketing layer, providing a single source of truth for inbound customer conversations. The deployment targeted centralization of customer context to improve response consistency across consumer packaged goods support operations.
Configuration emphasized templated responses, canned reply libraries, standardized routing rules and escalation workflows to speed responses and improve consistency. Sales CRM and Customer 360 capabilities were employed within the vendor's Kapture CX platform to assemble unified customer profiles and interaction history, aligning support and sales teams around shared customer records. Automation of response templates and routing reduced manual routing overhead and standardized first response behavior.
The implementation used integrations to web chat endpoints and social messaging channels to aggregate messages into the Kapture Sales CRM queue and surface social engagement for support agents. Governance focused on response playbooks and template stewardship to enforce consistent tone and handling across customer support and sales functions in India. Outcomes included reduced response times and improved handling of social media engagement.
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Stanley Black & Decker | Manufacturing | 50000 | $15.8B | United States | Kapture | Kapture Sales CRM | CRM | 2022 | n/a |
In 2022, Stanley Black & Decker India deployed Kapture Sales CRM to digitize and centralize service-center operations across more than 320 locations, establishing the Kapture Sales CRM instance as the primary CRM for warranty and ticket workflows. The deployment focused on service-center case handling and customer interactions, positioning the Kapture Sales CRM within broader CRM category operations for post-sales support.
Configuration emphasized ticketing and warranty management workflows, case lifecycle tracking, SLA monitoring, and customer satisfaction capture, leveraging Kapture CRM/CX platform capabilities common to CRM implementations. The implementation included role-based access and workflow automation to standardize service-center intake, triage, and resolution processes while supporting sales-facing customer records as part of the Sales CRM module.
Operational coverage was nationwide within India and concentrated on service-center networks and customer service teams, unifying distributed locations under a single CRM platform for ticket routing and warranty case management. Integrations were centered on warranty and ticket workflows within the Kapture platform to connect front-line service operations and centralized case processing.
Governance and process changes accompanied the rollout to align service-center procedures and escalation rules, with training and operational standardization across sites. Reported outcomes included a reduction in turnaround time of approximately 50 percent and an improvement in customer satisfaction by about 17 percent following the deployment.
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