List of Kata Platform Customers
Since 2010, our global team of researchers has been studying Kata Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Kata Platform for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Kata Platform for Chatbots and Conversational AI include: Bank Rakyat Indonesia, a Indonesia based Banking and Financial Services organisation with 60000 employees and revenues of $8.00 billion, Telkomsel, a Indonesia based Communications organisation with 6455 employees and revenues of $6.09 billion, Unilever Indonesia, a Indonesia based Consumer Packaged Goods organisation with 4949 employees and revenues of $2.78 billion and many others.
Contact us if you need a completed and verified list of companies using Kata Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Kata Platform customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Bank Rakyat Indonesia | Banking and Financial Services | 60000 | $8.0B | Indonesia | Kata.ai | Kata Platform | Chatbots and Conversational AI | 2018 | n/a |
In 2018, Bank Rakyat Indonesia implemented Kata Platform, deploying Kata.ai's Sabrina virtual assistant as part of a Chatbots and Conversational AI program. The initial rollout focused on delivering 24/7 customer support and transactional assistance for retail banking customers across Indonesia, positioning the application within customer service and CRM business functions.
Kata Platform implementation centralized conversational capabilities including natural language understanding, intent classification, dialogue management, and conversational flows configured to automate routine inquiries and enable transactionable interactions. The Sabrina virtual assistant was configured to handle authentication aware conversational paths and scripted transactional workflows, with the deployment reported to automate routine interactions at rates up to 97 percent.
Operational coverage emphasized customer service and CRM operations for Bank BRI retail channels, supporting continuous availability and user engagement across digital touchpoints. The deployment expanded monthly active users significantly, indicating broad adoption among banking customers and usage growth in front-line digital channels.
Release timing and operational governance were structured around an early 2018 launch of Sabrina, followed by iterative conversational model tuning and monitoring to sustain 24/7 support. The implementation received industry recognition for performance, reflecting validation of the Kata Platform deployment and its role in automating high-volume customer interactions.
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Telkomsel | Communications | 6455 | $6.1B | Indonesia | Kata.ai | Kata Platform | Chatbots and Conversational AI | 2017 | Accenture |
In 2017, Telkomsel implemented the Kata Platform, deploying Chatbots and Conversational AI to power its virtual assistant Veronika across customer touchpoints. The project was executed in partnership with Accenture and focused on automating customer service and transactional CRM flows across messaging channels in Indonesia.
The implementation configured functional modules for automated customer service, natural language understanding, dialogue management, and commerce orchestration to handle phone credit and data purchases. Kata Platform was integrated into Telkomsel CRM workflows and messaging endpoints to provide omnichannel session continuity, intent routing, and transactional fulfillment, with backend API connectivity to fulfillment systems and CRM processes.
Operational coverage targeted customer care and commerce functions across Indonesia, impacting customer service and sales operations. Governance and rollout were coordinated between Telkomsel and Accenture to embed conversational workflows into CRM-led service processes. Outcomes reported by Kata.ai included automation of up to 97% of customer queries and an approximate 5% uplift in conversions for phone credit and data purchases.
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Unilever Indonesia | Consumer Packaged Goods | 4949 | $2.8B | Indonesia | Kata.ai | Kata Platform | Chatbots and Conversational AI | 2017 | n/a |
In 2017, Unilever Indonesia implemented the Kata Platform to deliver Jemma, an intelligent virtual friend for consumer engagement and marketing CRM. The Kata Platform served as a Chatbots and Conversational AI solution operating on LINE in Indonesia, structuring conversational flows to capture customer profiles and support marketing CRM objectives.
Jemma implemented guided profiling flows and conversational marketing modules that captured customer profiles with profiling flow conversion rates above 70 percent, and it generated sustained monthly engagement, culminating in LINE naming Jemma Most Interactive Brand Chatbot in October 2017. Integrations focused on the LINE messaging channel as the primary customer touchpoint, with conversational modules for profile capture and engagement orchestration feeding Unilever Indonesia marketing workflows and centralizing conversation design and profiling logic for campaign execution.
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