List of Keatext Marketing Strategies Customers
Montreal, H2Y 2G3, QC,
Canada
Since 2010, our global team of researchers has been studying Keatext Marketing Strategies customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Keatext Marketing Strategies for Marketing Analytics from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Keatext Marketing Strategies for Marketing Analytics include: Intelcom Canada, a Canada based Transportation organisation with 3600 employees and revenues of $350.0 million, Coola, a United States based Retail organisation with 100 employees and revenues of $40.0 million, Sampler, a Canada based Consumer Packaged Goods organisation with 30 employees and revenues of $6.0 million and many others.
Contact us if you need a completed and verified list of companies using Keatext Marketing Strategies, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Keatext Marketing Strategies customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Coola | Retail | 100 | $40M | United States | Keatext | Keatext Marketing Strategies | Marketing Analytics | 2021 | n/a |
In 2021, Coola implemented Keatext Marketing Strategies to analyze customer feedback and support data. Keatext Marketing Strategies was deployed as a Marketing Analytics solution to surface real-time customer insights for Coola's CRM, support, and marketing teams in the United States.
The deployment emphasized sentiment analysis, thematic extraction of ticket and review text, automated topic clustering, and real-time alerting with visualization to drive marketing messaging decisions. Keatext Marketing Strategies capabilities were used to shape product messaging and brand positioning from ticket and review sentiment, aligning creative copy and campaign targeting to emergent customer themes.
The implementation integrated directly with Zendesk support tickets to ingest textual feedback and route insights into CRM and support workflows, creating curated dashboards for marketing and support operations. Operational coverage focused on US based support and marketing teams, with insights surfaced in near real time to inform escalation, content, and campaign prioritization.
Governance centered on embedding Keatext outputs into marketing content review and support escalation processes, with analysts and product managers authorizing message updates based on thematic signals. The project delivered explicit outcomes, including a 5 point boost in CSAT and up to 40% higher COOLA.com conversion during peak periods.
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Intelcom Canada | Transportation | 3600 | $350M | Canada | Keatext | Keatext Marketing Strategies | Marketing Analytics | 2022 | n/a |
In 2022 Intelcom Canada implemented Keatext Marketing Strategies as a Marketing Analytics application to analyze open-ended CSAT surveys and returns feedback across Canada, supporting customer experience and returns operations. The deployment focused on surfacing actionable insights from verbatim feedback to inform CX, operations, and marketing decisioning, and the implementation explicitly targeted returns and service improvement workflows.
Keatext Marketing Strategies was configured to support both VOC CX and Marketing Strategies use cases, with functional capabilities including automated categorization and routing of open-text responses, sentiment insight extraction, and surfacing focus recommendations for product and marketing teams. The implementation emphasized text analytics and topic modeling workflows typical of Marketing Analytics platforms, enabling teams to prioritize recurring themes and escalate issues through automated tagging and routing rules.
Operational coverage spanned Intelcom Canada sites and customer-facing service operations, with output from Keatext feeding CX and returns workflows to inform service changes and marketing adjustments. Governance centered on centralizing voice of customer analysis for cross-functional use, creating a repeatable process for triaging verbatim feedback and routing categorized issues to operations and customer experience owners.
As implemented the solution enabled automated categorization and routing of CSAT and returns feedback and established a data-driven approach to returns and service improvements, with sentiment insights and focus recommendations informing product and marketing decisions. The deployment positioned Keatext Marketing Strategies as the companywide Marketing Analytics source for unstructured customer feedback, standardizing text analysis processes across relevant business functions.
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Sampler | Consumer Packaged Goods | 30 | $6M | Canada | Keatext | Keatext Marketing Strategies | Marketing Analytics | 2020 | n/a |
In 2020, Sampler implemented Keatext Marketing Strategies to analyze large volumes of product reviews and deliver rapid marketing and product insights to its brand clients in Canada, using the application as part of its Marketing Analytics stack. The deployment centered on text analytics and reporting workflows that feed client-facing campaign deliverables and product messaging recommendations.
Sampler leveraged Keatext Marketing Strategies reporting and theme extraction capabilities to surface recurring themes, sentiment cues, and topic clusters from consumer reviews, enabling structured campaign reporting and refinement of product messaging. Configuration focused on automated theme extraction, tagging workflows, and scheduled reporting views for client reports, aligning outputs to marketing and product decisioning processes.
Operational coverage targeted Sampler’s marketing and product teams and the brand clients they serve across Canada, with review ingestion as the primary data input for the Marketing Analytics pipeline. The implementation anchored client reporting cycles, providing analysts with curated themes and narrative inputs for campaign briefs and messaging tests.
Governance concentrated on embedding Keatext Marketing Strategies outputs into Sampler’s client reporting cadence and analyst review processes, with quality checks on extracted themes prior to client delivery. The deployment reduced time-to-insight from approximately 8 hours to about 10 minutes, enabling much faster preparation of campaign reporting and messaging recommendations for Sampler’s brand clients.
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