List of Keatext Product Management Customers
Montreal, H2Y 2G3, QC,
Canada
Since 2010, our global team of researchers has been studying Keatext Product Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Keatext Product Management for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Keatext Product Management for Customer Experience include: Lenovo China, a China based Manufacturing organisation with 41700 employees and revenues of $15.20 billion, Intelcom Canada, a Canada based Transportation organisation with 3600 employees and revenues of $350.0 million, Coola, a United States based Retail organisation with 100 employees and revenues of $40.0 million and many others.
Contact us if you need a completed and verified list of companies using Keatext Product Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Keatext Product Management customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Coola | Retail | 100 | $40M | United States | Keatext | Keatext Product Management | Customer Experience | 2021 | n/a |
In 2021, Coola implemented Keatext Product Management to analyze customer support interactions and generate CRM focused insights. The deployment leveraged Keatext Product Management's Zendesk integration to ingest and perform real time support ticket analytics, aligned with the Customer Experience category.
The implementation concentrated on the Zendesk support ticket analytics module, configured to surface root cause patterns, sentiment extraction, and thematic signals for customer service, product, and marketing teams. Functional capabilities implemented included real time ticket ingestion, automated thematic analysis, and routed insight feeds into existing CRM and support workflows to accelerate issue identification and prioritization.
Operational coverage was within the United States and emphasized support ticket and CRM workflows across customer service, product, and marketing groups. The Keatext Product Management implementation delivered faster root cause detection and cross functional insights, the Zendesk integration correlated with a CSAT increase of 5 points during peak season, and COOLA.com conversion rates rose by as much as 40 percent as reported.
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Intelcom Canada | Transportation | 3600 | $350M | Canada | Keatext | Keatext Product Management | Customer Experience | 2022 | n/a |
In 2022, Intelcom Canada implemented Keatext Product Management to centralize Customer Experience analytics for its parcel operations, ingesting roughly 5,000 daily CSAT post-delivery and post-return responses. The deployment established a data-driven CX methodology that moved the organization away from manual VOC reporting toward continuous feedback analysis and operational decision support.
Keatext Product Management was configured to run VOC and CSAT analytics at scale, with inferred functional usage including automated sentiment scoring, topic extraction, and tagging to surface recurring issues and improvement opportunities. Configuration emphasized post-delivery and post-return feedback streams, enabling thematic clustering and prioritized routing of issues to downstream teams.
Operational coverage extended across product, service center, and returns processes in Canada, where analytics outputs were consumed by operations and product teams to validate SWOT analyses and refine routing logic. Integrations were implemented as data pipelines from feedback channels into the Keatext environment to support near real time analysis and reporting to operational stakeholders.
Governance shifted toward a centralized CX workflow, with Keatext outputs driving routing rules and incident validation as part of a broader organizational CX transformation. The implementation was described as fast to deploy and delivered operational improvements across product, service center, and returns processes, supporting sustained VOC-driven governance and decision making.
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Lenovo China | Manufacturing | 41700 | $15.2B | China | Keatext | Keatext Product Management | Customer Experience | 2021 | n/a |
In 2021, Lenovo China implemented Keatext Product Management to consolidate and analyze customer feedback as part of its Customer Experience program. The deployment consolidated over 120,000 customer comments spanning 266 products and over 180 licensee markets, creating a centralized repository for product feedback and quality signals.
The implementation emphasized Keatext Product Management modules for product feedback consolidation and quality monitoring, configured to ingest and normalize high volumes of textual comments, apply automated tagging and topic grouping, and generate scheduled feedback reports and dashboards. Module usage focused on product feedback aggregation, automated reporting workflows, and quality monitoring to support product managers and quality assurance teams.
Operational coverage was global, addressing product management, quality assurance, and licensee onboarding functions across Lenovo China and its licensee markets, where consolidated feedback informed licensee performance reviews and onboarding processes. The configuration supported cross functional workflows between regional licensee operations and central product teams to surface recurring issues and track product quality trends.
Governance and rollout centered on establishing standardized feedback reporting and automated report generation to streamline decision cycles and handoffs between product teams and licensee managers. The case study states that Lenovo China automated feedback reporting and improved licensee performance and onboarding through the Keatext Product Management deployment.
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