List of Khoros Social Media Management Customers
Austin, 78730, TX,
United States
Since 2010, our global team of researchers has been studying Khoros Social Media Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Khoros Social Media Management for Social Media Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Khoros Social Media Management for Social Media Management include: United States Postal Service, a United States based Transportation organisation with 640000 employees and revenues of $78.38 billion, Truist, a United States based Banking and Financial Services organisation with 38062 employees and revenues of $20.32 billion, MYOB Australia, a Australia based Professional Services organisation with 1301 employees and revenues of $425.0 million and many others.
Contact us if you need a completed and verified list of companies using Khoros Social Media Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Khoros Social Media Management customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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MYOB Australia | Professional Services | 1301 | $425M | Australia | Khoros | Khoros Social Media Management | Social Media Management | 2007 | n/a |
In 2007, MYOB Australia implemented Khoros Social Media Management to centralize social channels and online community operations. The deployment leverages Khoros Care and Khoros Intelligence within the Social Media Management category, with Khoros Social Media Management serving as the primary application for community moderation and social support workflows.
Khoros Care was configured to consolidate inbound social conversations, apply routing rules, and forward conversations to specialist agents based on topic and skill, while Khoros Intelligence provided monitoring, analytics, and engagement measurement. Implemented capabilities include channel consolidation, conversational routing to specialist agents, community moderation, and analytics driven agent prioritization.
Operational coverage focused on MYOB Australia online community and social support channels, supporting customer support and community management teams. The implementation supported cross functional digital engagement workflows and specialist agent pools to handle topic specific queries and escalation handling.
Governance emphasized routing policies and specialist agent assignment to improve self serve outcomes and agent efficiency. The long running partnership, reported as 16 years, delivered sub target response times and large community engagement metrics, including an average agent response of approximately 7 minutes on social during business hours.
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Truist | Banking and Financial Services | 38062 | $20.3B | United States | Khoros | Khoros Social Media Management | Social Media Management | 2023 | n/a |
In 2023, Truist Financial Corporation implemented Khoros Social Media Management as its enterprise social tool of record for marketing and Client Advocacy social care across the United States. Khoros Social Media Management centralized Truist's Social Media Management activities to support both proactive marketing publishing and reactive social care workflows.
The deployment configured moderation, publishing, listening and work queue capabilities, and layered automation through auto tagging, flush rules and Push Next which were rolled out in Q4 2023. Auto tagging and flush rules were used to categorize incoming messages and prioritize routing into defined work queues, while Push Next streamlined agent assignment and reduced manual queue selection.
Operational scope covered marketing teams and Client Advocacy social care across the United States, consolidating content scheduling, social listening for brand and customer signals, and case handling through work queues. Governance practices were aligned to the platform to centralize content controls and standardize queue based response workflows across the organization.
Per the Khoros customer entry, after implementing auto tagging, flush rules and Push Next Truist reported a 71% year over year improvement in TAR in a 90 day comparison, a 12% productivity increase and reduced average response handle time. These outcomes are described as directly tied to the Khoros Social Media Management configuration and the Q4 2023 rollout of automation features.
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United States Postal Service | Transportation | 640000 | $78.4B | United States | Khoros | Khoros Social Media Management | Social Media Management | 2016 | n/a |
In 2016, United States Postal Service deployed Khoros Social Media Management to establish an enterprise Social Media Management program for social listening and social customer response. The Khoros Social Media Management implementation prioritized mapping customer concerns to 5 digit ZIP codes and producing an interactive heatmap to inform operations, crisis mitigation and communications across the United States.
The implementation centered on social listening and customer response capabilities, with configuration to ingest social signals, classify customer intent, and geocode items to 5 digit ZIP codes for localized visualization. Data for the Khoros driven program extends back to January 2016, supporting longitudinal social intelligence and issue tracking for customer service workflows. The setup emphasized real time monitoring and configurable moderation and response queues aligned to postal operations needs.
Operationally the program tied social intelligence outputs to operations, crisis mitigation and communications teams, providing a spatial view of emerging issues and enabling prioritized response by location. Khoros Social Media Management served as the source of truth for routing social cases and informing communication strategies at the regional and site level within the United States. The scope explicitly focused on social intelligence and customer service use cases rather than broader enterprise system integrations.
Reported outcomes from the Khoros driven program include a reduction in social customer concerns by approximately 54 percent, an 18 percent decrease in 800 number calls, and significant localized decreases in "where is my package" and related metrics as reported by USPS. These reported results link the Social Media Management deployment to measurable decreases in public service inquiries and localized customer service pressures.
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Buyer Intent: Companies Evaluating Khoros Social Media Management
- Dominion Energy, a United States based Utilities organization with 14700 Employees
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