List of Kissflow Bug Tracking Customers
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Since 2010, our global team of researchers has been studying Kissflow Bug Tracking customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Kissflow Bug Tracking for IT Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Kissflow Bug Tracking for IT Service Management include: SoftBank Japan, a Japan based Communications organisation with 18895 employees and revenues of $43.66 billion, Mcdermott, a United States based Oil, Gas and Chemicals organisation with 30000 employees and revenues of $8.20 billion, First Philippine Holdings, a Philippines based Utilities organisation with 3787 employees and revenues of $2.15 billion and many others.
Contact us if you need a completed and verified list of companies using Kissflow Bug Tracking, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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First Philippine Holdings | Utilities | 3787 | $2.2B | Philippines | Kissflow | Kissflow Bug Tracking | IT Service Management | 2022 | n/a |
In 2022, First Philippine Holdings implemented Kissflow across its Philippines operations to digitize finance and accounts approvals, and the vendor listing includes Kissflow Bug Tracking within the Kissflow appstore. Kissflow Bug Tracking is presented in the vendor appstore under the IT Service Management category, and its presence on the app success carousel is the basis for inferred Bug Tracking usage alongside the documented approval automation work.
The deployment focused on workflow orchestration and approval automation, with Kissflow used to automate more than 100 office processes and to process in excess of 1,000 monthly paperless approvals for finance and accounts functions. Kissflow Bug Tracking is inferred to support issue and ticket workflows consistent with IT Service Management capabilities, providing ticket creation, status routing, and workflow-driven resolution steps that align with process orchestration and operational incident handling.
Operational coverage was across First Philippine Holdings Philippines operations, with the implementation aligning Kissflow Bug Tracking and the broader Kissflow platform to finance and accounts business functions and adjacent IT support activities. Governance shifted toward digital approvals and automated routing, centralizing signoffs and process control through configured Kissflow workflows, while the documented outcome from the rollout remains the automation of 100+ processes and the handling of 1,000+ monthly paperless approvals.
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Mcdermott | Oil, Gas and Chemicals | 30000 | $8.2B | United States | Kissflow | Kissflow Bug Tracking | IT Service Management | 2023 | n/a |
In 2023, McDermott implemented Kissflow Bug Tracking as part of an IT Service Management deployment. Kissflow's case study documents that business users were empowered to build and automate workflows across Finance, HR and Supply Chain in the United States, and vendor materials include McDermott in Kissflow's Bug Tracking app success carousel, supporting inferred use of the Kissflow Bug Tracking application.
Configuration and usage focused on low code workflow design and form-driven ticket intake to enable business users to create automated issue intake, routing and lifecycle workflows. Kissflow Bug Tracking was applied to manage bug and issue workflows consistent with IT Service Management practices, using automated routing, status transitions and event-driven task orchestration that are typical of ticketing modules.
Operational coverage emphasized cross-functional adoption within the United States, with Finance, HR and Supply Chain teams running 132 active workflows and processing more than 23,000 work items within a year as reported in the case study. The implementation extended IT Service Management patterns into non-IT business functions, supporting incident intake and issue tracking alongside transactional processes.
Governance and rollout favored business user ownership of workflow creation, which required workflow lifecycle controls, approval checkpoints and a catalog approach to maintain consistency across functions. The scale of active workflows and processed work items indicates centralized tracking and orchestration through Kissflow Bug Tracking for McDermott's IT Service Management use cases.
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SoftBank Japan | Communications | 18895 | $43.7B | Japan | Kissflow | Kissflow Bug Tracking | IT Service Management | 2016 | n/a |
In 2016, SoftBank Japan implemented Kissflow Bug Tracking for IT Service Management to support software and IT issue management. The rollout followed earlier use of Kissflow to automate approvals, expense and travel workflows, with the US team initiating automation before the configuration extended to other regions.
Kissflow Bug Tracking was configured to manage ticket intake and lifecycle for software and IT issues, using workflow automation to route tickets, assign triage queues and track resolution status consistent with IT Service Management practices. The deployment leveraged Kissflow workflow capabilities alongside existing automated approvals and expense workflows, enabling consistent process modeling for incident and request handling.
Operational coverage focused on IT operations and software teams, with governance controls introduced to standardize approval chains and workflow templates across regions. Vendor materials indicate the automation saved hours per week and reduced process cycle times across regions, reflecting operational efficiency gains reported during the rollout.
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