List of Kms Lighthouse Call Center Customers
Petach Tikva, 4952707,
Israel
Since 2010, our global team of researchers has been studying Kms Lighthouse Call Center customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Kms Lighthouse Call Center for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Kms Lighthouse Call Center for Call Center include: Orange France, a France based Communications organisation with 137000 employees and revenues of $51.20 billion, GE HealthCare, a United States based Healthcare organisation with 53000 employees and revenues of $19.60 billion, Delta Dental of Washington, a United States based Insurance organisation with 410 employees and revenues of $75.0 million and many others.
Contact us if you need a completed and verified list of companies using Kms Lighthouse Call Center, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Kms Lighthouse Call Center customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Delta Dental of Washington | Insurance | 410 | $75M | United States | KMS Lighthouse | Kms Lighthouse Call Center | Call Center | 2020 | n/a |
In 2020, Delta Dental of Washington deployed Kms Lighthouse Call Center, a Call Center application, to centralize knowledge for its contact center agents as teams shifted to remote work during the pandemic in the United States. The deployment targeted contact center operations and agent-facing knowledge workflows to improve information distribution and visibility across support teams.
The Kms Lighthouse Call Center implementation centralized a searchable knowledge base and content management workflows, enabling faster updates to policies and procedures and reducing agent search time. Configuration emphasized agent access patterns and streamlined content publishing, and training was simplified to one-hour sessions for agents and supervisors.
Operational scope included contact center staff, training and operations teams across the United States, with governance adjusted to accelerate policy publication and maintain visibility of changes across teams. Outcomes reported by the organization included reduced agent search time, faster policy and process updates, simplified one-hour training, and sustained service levels during the pandemic.
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GE HealthCare | Healthcare | 53000 | $19.6B | United States | KMS Lighthouse | Kms Lighthouse Call Center | Call Center | 2019 | n/a |
In 2019, GE HealthCare implemented Kms Lighthouse Call Center, a Call Center solution from KMS Lighthouse, across its call centres in the United States. The deployment centralized knowledge delivery for technicians and call centre agents, supporting service and maintenance workflows for patient-impacting equipment in a highly regulated healthcare environment.
Kms Lighthouse Call Center was configured to provide a searchable knowledge base, guided procedural workflows, and decision support content tailored to service and maintenance tasks, reflecting standard Call Center capabilities for real-time agent assistance. Configuration emphasized accuracy and regulatory alignment, with role-based content targeting to ensure technicians and agents received approved maintenance instructions. The implementation operationalized knowledge into agent scripts and technician guidance to reduce cognitive load during incident resolution.
The rollout covered GE HealthCare's call centres in the United States and reoriented training and operational workflows, shortening new-hire training times significantly and improving call-centre accuracy. Error rates declined to approximately 0.20% in the 12 months after deployment, and uptime for patient-impacting equipment improved as service and maintenance guidance became more consistent. Governance focused on controlled content updates and compliance monitoring to sustain reduced error rates over time.
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Orange France | Communications | 137000 | $51.2B | France | KMS Lighthouse | Kms Lighthouse Call Center | Call Center | 2019 | n/a |
In 2019, Orange France implemented Kms Lighthouse Call Center to power agent desktops across its contact centres. The deployment positioned Kms Lighthouse Call Center as the primary Call Center application supporting inbound and outbound servicing workflows for millions of customers in France and other regions.
Kms Lighthouse Call Center was configured to consolidate agent desktop functionality and unify telephony controls with contextual customer data to streamline call handling workflows. Configuration work emphasized agent routing and desktop integration to reduce average call durations and hold times while enabling more consistent handling of customer interactions.
The solution was integrated with Orange France's existing CRM to provide real-time customer context at the agent desktop, a change that supported higher first-call resolution rates. Operational coverage included contact centres across France and other regions, and the implementation directly impacted customer service and contact centre operations.
Governance and process changes focused on agent onboarding and desktop workflow standardization, accelerating onboarding with around 50% reduction in training time. Reported outcomes included reduced hold times, reduced average call durations, and improved first-call resolution for millions of customers, delivering improved customer experience at scale.
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