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● Michelin, an e2open customer evaluated Oracle Transportation Management

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● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

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List of Kms Lighthouse Customer Service Customers

KMS Lighthouse
Location
9 Shimshon Street,
Petach Tikva, 4952707,
Israel
Website
https://www.kmslh.com/
Phone
N/A
Artw industry
Professional Services
Employee
100
Revenue
$10M

Since 2010, our global team of researchers has been studying Kms Lighthouse Customer Service customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.

Each quarter our research team identifies companies that have purchased Kms Lighthouse Customer Service for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.

Companies using Kms Lighthouse Customer Service for Customer Support include: The AA, a United Kingdom based Insurance organisation with 7041 employees and revenues of $1.74 billion, TechStyle Fashion Group, a United States based Professional Services organisation with 1990 employees and revenues of $500.0 million, Delta Dental of Washington, a United States based Insurance organisation with 410 employees and revenues of $75.0 million and many others.

Contact us if you need a completed and verified list of companies using Kms Lighthouse Customer Service, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.

The Kms Lighthouse Customer Service customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!

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Logo Customer Industry Empl. Revenue Country Vendor Application Category When SI Insight
Delta Dental of Washington Insurance 410 $75M United States KMS Lighthouse Kms Lighthouse Customer Service Customer Support 2020 n/a
In 2020, Delta Dental of Washington implemented Kms Lighthouse Customer Service. The Kms Lighthouse Customer Service deployment, classified in the Customer Support category, modernized the organization call center knowledge base to accelerate a COVID-19 driven shift to work from home and to ensure policy and content updates reached agents quickly. The implementation centered on knowledge management capabilities including rapid content publishing, role based permissions, and visibility controls to improve agent access with minimal training. Operational scope focused on customer service and contact center operations across the United States, embedding Kms Lighthouse Customer Service into agent workflows and update governance to standardize information distribution. Delta Dental of Washington, Kms Lighthouse Customer Service, Customer Support, and core customer service operations were linked through revised permissions and content update workflows to improve how updates and policies reach agents.
TechStyle Fashion Group Professional Services 1990 $500M United States KMS Lighthouse Kms Lighthouse Customer Service Customer Support 2020 n/a
In 2020, TechStyle Fashion Group implemented Kms Lighthouse Customer Service to provide a connected knowledge base for its global customer care organisation. The Kms Lighthouse Customer Service deployment in the Customer Support category targeted agent-facing knowledge retrieval and onboarding workflows to ensure agents could access thousands of knowledge articles quickly and reduce onboarding time. The implementation configured a centralized knowledge repository and search-oriented knowledge management capabilities typical of Customer Support solutions, focusing on rapid article access for contact center agents and authoring workflows for knowledge contributors. Configuration emphasized article indexing and agent search UX to shorten time to answer and streamline day one productivity for new hires. The rollout began in December 2020 and was completed within two months, delivered with a one hour training session that established consistent usage patterns across the global customer care organisation. The program achieved 100% employee adoption after the training and materially improved agent productivity and customer support consistency, while reducing onboarding time for new agents.
The AA Insurance 7041 $1.7B United Kingdom KMS Lighthouse Kms Lighthouse Customer Service Customer Support 2024 n/a
In 2024, The AA implemented Kms Lighthouse Customer Service to consolidate frontline and field service knowledge for roadside assistance. The UK deployment targeted Customer Support functions across customer service and field operations and provided offline access for patrols so critical information is always available in disconnected environments. Kms Lighthouse Customer Service was configured as an authoritative knowledge repository with role based access controls, content publishing workflows, and local device synchronization to support patrols working offline. The implementation emphasized faster agent access to authoritative content and searchable procedural guidance, aligning knowledge management and contact center workflows. Core functional capabilities included knowledge base management, offline synchronization, and content authoring and publishing to support consistent frontline responses. Operational rollout was focused on UK customer service centers and roadside patrol teams, with governance processes to maintain authoritative articles and update cadences for roadside procedures. KMS Lighthouse collaborated with The AA to establish content governance and training for agents and patrols, enabling centralized content stewardship while preserving field access. The deployment supported measurable customer experience improvements as reported in partnership with KMS Lighthouse.
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Buyer Intent: Companies Evaluating Kms Lighthouse Customer Service

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FAQ - APPS RUN THE WORLD Kms Lighthouse Customer Service Coverage

Kms Lighthouse Customer Service is a Customer Support solution from KMS Lighthouse.

Companies worldwide use Kms Lighthouse Customer Service, from small firms to large enterprises across 21+ industries.

Organizations such as The AA, TechStyle Fashion Group and Delta Dental of Washington are recorded users of Kms Lighthouse Customer Service for Customer Support.

Companies using Kms Lighthouse Customer Service are most concentrated in Insurance and Professional Services, with adoption spanning over 21 industries.

Companies using Kms Lighthouse Customer Service are most concentrated in United Kingdom and United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Kms Lighthouse Customer Service across Americas, EMEA, and APAC.

Companies using Kms Lighthouse Customer Service range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 33.33%, large organizations with 1,001-10,000 employees - 66.67%, and global enterprises with 10,000+ employees - 0%.

Customers of Kms Lighthouse Customer Service include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.

Contact APPS RUN THE WORLD to access the full verified Kms Lighthouse Customer Service customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Customer Support.