List of know\'N\'act Customer Engagement Customers
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Since 2010, our global team of researchers has been studying know\'N\'act Customer Engagement customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased know\'N\'act Customer Engagement for Customer Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using know\'N\'act Customer Engagement for Customer Engagement include: Arizona State University, a United States based Education organisation with 12229 employees and revenues of $2.93 billion, Mcdonald'S India, a India based Leisure and Hospitality organisation with 16000 employees and revenues of $510.0 million, MOD Pizza, a United States based Leisure and Hospitality organisation with 6125 employees and revenues of $461.0 million and many others.
Contact us if you need a completed and verified list of companies using know\'N\'act Customer Engagement, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The know\'N\'act Customer Engagement customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Arizona State University | Education | 12229 | $2.9B | United States | know\'N\'act | know\'N\'act Customer Engagement | Customer Engagement | 2014 | n/a |
In 2014, Arizona State University implemented know'N'act Customer Engagement to gather location-based feedback from shuttle riders. The deployment targeted campus transportation operations, using the Customer Engagement application to capture rider reports and trigger instant alerts to staff so transportation issues could be addressed quickly.
The implementation leveraged the vendor's location-based insight and intelligent response capabilities, combining in-situ feedback capture, geolocation processing, automated alerting workflows, and performance benchmarking dashboards. know'N'act Customer Engagement was used to instrument shuttle routes, record timestamped incident data, and surface actionable events to operations teams through real-time notifications.
Operational scope focused on campus operations and CRM workflows for shuttle service monitoring, centralizing rider feedback for transportation staff across campus sites. The implementation provided staff-facing alert channels and an operational console for transportation teams to monitor active issues and follow up on incidents.
Governance changes included establishing feedback triage and incident response workflows that aligned transportation staff to a feedback-driven monitoring process. Arizona State University created performance benchmarks using the vendor's location-based insight and intelligent response capabilities, improving shuttle service monitoring and enabling faster resolution of transportation issues.
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Mcdonald'S India | Leisure and Hospitality | 16000 | $510M | India | know\'N\'act | know\'N\'act Customer Engagement | Customer Engagement | 2014 | n/a |
In 2014, Mcdonald'S India deployed know'N'act Customer Engagement as a Customer Engagement application to capture real-time restaurant feedback across its India restaurant network. The implementation centralized real-time feedback capture and automated alerting to restaurant staff, embedding CRM-style case creation and notification workflows so frontline teams received immediate operational alerts. Functional capabilities implemented included real-time feedback ingestion, configurable alert rules, staff notification workflows, and operational dashboards to triage issues and coordinate resolution.
The deployment focused on routing feedback directly to restaurant staff and operations managers in India, enabling store-level incident triage and resolution to prevent escalation on social channels. Governance and process changes emphasized workflow-based triage, staff acknowledgement, and alignment between operations and customer service functions to close the feedback loop. The CRM/customer-experience deployment reduced time-to-resolution and improved operations according to the vendor case study.
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MOD Pizza | Leisure and Hospitality | 6125 | $461M | United States | know\'N\'act | know\'N\'act Customer Engagement | Customer Engagement | 2014 | n/a |
In 2014, MOD Pizza implemented know'N'act Customer Engagement to collect real-time customer feedback across its U.S. stores. The deployment targeted Customer Engagement and CRM customer experience workflows, emphasizing feedback capture and alerting to accelerate frontline response and issue routing to store managers.
The implementation configured real-time feedback ingestion from in-store and post-visit channels within know'N'act Customer Engagement, combined with alert escalation and manager notification rules. Functional capabilities included feedback capture, alerting and escalation, case management workflows, and tracking of issue assignments to support consistent follow up.
Operational scope covered MOD Pizza U.S. restaurant operations and store management, with workflows designed to route issues to local managers using automated escalation. The vendor case study reports higher response rates and faster issue resolution following rollout, which the company cited as improving frontline responsiveness and customer satisfaction.
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Buyer Intent: Companies Evaluating know\'N\'act Customer Engagement
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