List of L5 Networks Callbox Customers
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Brazil
Since 2010, our global team of researchers has been studying L5 Networks Callbox customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased L5 Networks Callbox for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using L5 Networks Callbox for Call Center include: Groupe SEB, a France based Manufacturing organisation with 31000 employees and revenues of $8.01 billion, Fiserv, a Brazil based Banking and Financial Services organisation with 800 employees and revenues of $200.0 million, Dr. Consulta, a Brazil based Healthcare organisation with 600 employees and revenues of $132.0 million and many others.
Contact us if you need a completed and verified list of companies using L5 Networks Callbox, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The L5 Networks Callbox customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Dr. Consulta | Healthcare | 600 | $132M | Brazil | L5 Networks | L5 Networks Callbox | Call Center | 2018 | n/a |
In 2018, Dr. Consulta deployed L5 Networks Callbox as a Call Center solution to virtualize core telephony and scale contact-center capacity across its clinic network. The L5 Networks Callbox implementation concentrated on virtualizing the E1 trunk and provisioning expanded call channels to meet growing inbound appointment demand.
The deployment supported approximately 200 contact-center agents and about 1,500 distributed extensions, aligning telephony resources with appointment scheduling workflows and front-desk operations. Configuration emphasized trunk virtualization, centralized call capacity management, and distributed extension provisioning to maintain continuity across multiple clinic sites.
L5 Networks Callbox was integrated with the organization CRM to improve call context and booking workflows, enabling operational flexibility as the business scaled across Brazil. The rollout across clinics was estimated in 2018 and delivered scalable telephony, reduced costs, and CRM-enabled routing to support higher appointment scheduling throughput.
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Fiserv | Banking and Financial Services | 800 | $200M | Brazil | L5 Networks | L5 Networks Callbox | Call Center | 2019 | n/a |
In 2019, Fiserv implemented L5 Networks Callbox to centralize Fiserv Brazil's customer-service channels, consolidating phone, chat, portal and self-service interactions under a single Call Center platform. The project was scoped to enable data-driven operations for CX improvement and to provide unified operational visibility across customer service functions.
L5 Networks Callbox was deployed as a centralized contact center architecture that consolidated omnichannel routing, interactive voice response and self-service portal handling while instrumenting contact center analytics and operational dashboards. The solution configuration supported scale of more than 35,000 calls per month and included service-level monitoring and reporting designed to meet a 99.99% SLA.
The rollout entered production in 2019 for Fiserv Brazil and covered customer service and CX operations, restructuring workflows toward centralized queue management and analytics-driven decision making. Outcomes explicitly reported include sustained 99.99% SLA performance and a Net Promoter Score trajectory moving from -9% in 2019 toward 86% by 2025.
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Groupe SEB | Manufacturing | 31000 | $8.0B | France | L5 Networks | L5 Networks Callbox | Call Center | 2017 | n/a |
In 2017, Groupe SEB deployed L5 Networks Callbox, a PABX Virtual solution, to centralize telephony and contact center voice infrastructure across Latin America. The rollout covered Brazil, Chile, Colombia and Argentina and was executed to consolidate multi-country voice management under a single platform.
L5 Networks Callbox was configured to provide centralized provisioning, unified call routing and consolidated tariff management consistent with Call Center operations. Implementation focused on a single management console for multi-country administration, virtual PABX provisioning for regional sites, and operational controls to simplify numbering and call handling workflows.
The deployment impacted contact center and corporate telephony operations and was intended to reduce call tariffs while simplifying multi-country management, improving employee productivity across the region. The engagement began in 2017 and went live the same year, establishing a centralized Call Center telephony layer for Groupe SEB in Latin America.
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