List of Line.me Customers
Tokyo, 102-8282,
Japan
Since 2010, our global team of researchers has been studying Line.me customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Line.me for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Line.me for Chatbots and Conversational AI include: Aeon Japan, a Japan based Retail organisation with 600000 employees and revenues of $61.60 billion, Panasonic Japan, a Japan based Manufacturing organisation with 228420 employees and revenues of $56.14 billion, Aisin, a Japan based Automotive organisation with 114449 employees and revenues of $32.01 billion, McDonald's, a United States based Leisure and Hospitality organisation with 150000 employees and revenues of $25.90 billion, Marriott, a United States based Leisure and Hospitality organisation with 418000 employees and revenues of $25.10 billion and many others.
Contact us if you need a completed and verified list of companies using Line.me, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Line.me customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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1010 HOPE Taiwan | Retail | 50 | $10M | Taiwan | LY Corporation | Line.me | Chatbots and Conversational AI | 2024 | n/a |
In 2024, 1010 HOPE Taiwan deployed Line.me as its Chatbots and Conversational AI solution on the company website to provide conversational customer engagement and support. The implementation centers on embedding the Line.me chat interface into the public-facing e-commerce site to capture visitor inquiries and route initial contacts, with architecture focused on site-level widget embedding and front-end event triggers rather than back-office automation. As a 50-employee retail business operating in Taiwan, the technical scope is web-first and aimed at customer-facing workflows. Line.me is the primary conversational layer used on the website for real-time shopper interaction.
Functional capabilities implemented include automated messaging, conversational FAQ handling, guided product discovery flows, and scripted handling of order status and basic service queries consistent with Chatbots and Conversational AI capabilities. Operational coverage spans customer service, e-commerce operations, and marketing, consolidating inbound digital conversations through the website chat channel. Governance and operational control are maintained by a small central digital operations team responsible for conversation design, message templates, escalation rules to human agents, and incremental rollout on the site. The record documents 1010 HOPE Taiwan using Line.me on its website for customer engagement and support.
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365 Zocial | Media | 12 | $1M | Thailand | LY Corporation | Line.me | Chatbots and Conversational AI | 2023 | n/a |
In 2023, 365 Zocial deployed Line.me on its public website as its primary conversational interface. The implementation positions Line.me within the Chatbots and Conversational AI category to support customer engagement, lead capture and basic support workflows. 365 Zocial uses Line.me to provide an embedded web chat experience, with the Line.me application configured for site-level conversational entry points and persistent session handling. The deployment includes conversational flow configuration, message templates, automated greetings, FAQ handling and scripted escalation paths to human agents, reflecting standard Chatbots and Conversational AI functional modules. Operational ownership sits with marketing and customer support teams in Thailand, with centralized admin control over conversation scripts and template updates, and the integration surface limited to the website front-end and the Line.me platform endpoint for message orchestration.
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A5 Blue Studio Japan | Media | 10 | $1M | Japan | LY Corporation | Line.me | Chatbots and Conversational AI | 2019 | n/a |
In 2019 A5 Blue Studio Japan implemented Line.me as its Chatbots and Conversational AI solution on the company website. The implementation established Line.me as the primary conversational touchpoint for site visitors, linking audience interactions directly to A5 Blue Studio Japan’s online content and service pages.
The Line.me deployment focused on conversational interface capabilities common to Chatbots and Conversational AI, including scripted dialogue flows, automated reply rules, and rich message support for media oriented engagement. Configuration emphasized content driven prompts and FAQ automation to route common questions about programming and media services, using message templates and intent aligned flows to standardize responses.
Integration architecture was web centric, embedding the Line.me messaging widget on the corporate site to surface conversations to visitors in Japan, with messaging sessions handled through Line.me’s cloud messaging infrastructure. Operational ownership rested with internal teams responsible for audience engagement and content, with handoffs between editorial staff and the messaging channel for content updates and response tuning.
Governance and workflow changes centered on centralizing inbound audience messaging through Line.me, creating content update procedures and moderation checkpoints to manage conversational content and response accuracy. The configuration and ongoing tuning model matched the scale of the 10 person organization, keeping operational complexity proportionate while maintaining a single channel for public engagement via Line.me.
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Professional Services | 10 | $1M | Japan | LY Corporation | Line.me | Chatbots and Conversational AI | 2021 | n/a |
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Leisure and Hospitality | 60 | $4M | United States | LY Corporation | Line.me | Chatbots and Conversational AI | 2023 | n/a |
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Retail | 600000 | $61.6B | Japan | LY Corporation | Line.me | Chatbots and Conversational AI | 2023 | n/a |
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Retail | 79 | $33M | Japan | LY Corporation | Line.me | Chatbots and Conversational AI | 2022 | n/a |
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Transportation | 1025 | $360M | Japan | LY Corporation | Line.me | Chatbots and Conversational AI | 2023 | n/a |
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Automotive | 114449 | $32.0B | Japan | LY Corporation | Line.me | Chatbots and Conversational AI | 2024 | n/a |
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Construction and Real Estate | 17 | $6M | Japan | LY Corporation | Line.me | Chatbots and Conversational AI | 2022 | n/a |
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