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List of Live800 Live Chat Customers

Live800
Location
Floor 6, Building E3, Chengdu Hi-tech Industrial Development Zone,
Chengdu Shi, n/a,
China
Website
https://www.live800.com/
Phone
86 4006-800-028
Artw industry
Professional Services
Employee
10
Revenue
$1M

Since 2010, our global team of researchers has been studying Live800 Live Chat customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.

Each quarter our research team identifies companies that have purchased Live800 Live Chat for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.

Companies using Live800 Live Chat for Chatbots and Conversational AI include: Chongqing Changan, a China based Automotive organisation with 55119 employees and revenues of $22.25 billion, Citic Securities Company, a China based Banking and Financial Services organisation with 15000 employees and revenues of $5.60 billion, Swire Coca Cola, a Hong Kong based Consumer Packaged Goods organisation with 47000 employees and revenues of $4.85 billion, Adidas China, a China based Retail organisation with 7666 employees and revenues of $3.74 billion, Nanhua Futures, a China based Banking and Financial Services organisation with 1038 employees and revenues of $795.0 million and many others.

Contact us if you need a completed and verified list of companies using Live800 Live Chat, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.

The Live800 Live Chat customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!

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Logo Customer Industry Empl. Revenue Country Vendor Application Category When SI Insight Insight Source
99Bill Banking and Financial Services 1200 $200M China Live800 Live800 Live Chat Chatbots and Conversational AI 2016 n/a In 2016, 99Bill implemented Live800 Live Chat on its public website to provide real-time customer engagement for its Banking and Financial Services operations in China. The deployment uses Live800 Live Chat, classified as Chatbots and Conversational AI, to surface live messaging capabilities directly to web visitors and route inbound inquiries to online support staff. Live800 Live Chat was configured as a web-embedded chat widget and agent-facing console, delivering real-time messaging, visitor presence detection, scripted responses, and chat transcript capture. Functional coverage centers on customer service workflows, front-office online support, and web-sales inquiry handling, aligned with standard Chatbots and Conversational AI capabilities such as session routing, queueing, and agent handoff. Operational ownership and governance were aligned with 99Bill customer support teams, with rollout focused on the corporate website and procedures adjusted to include chat routing rules, agent escalation workflows, and transcript-based case documentation. The implementation narrative emphasizes Live800 Live Chat as the primary conversational interface on 99Bill web properties, supporting online customer engagement and service intake.
9F Inc. Professional Services 740 $120M China Live800 Live800 Live Chat Chatbots and Conversational AI 2017 n/a In 2017, 9F Inc. deployed Live800 Live Chat on its website. The deployment uses Live800 Live Chat, placed in the Chatbots and Conversational AI category, to provide real time visitor engagement and online inquiry handling for site traffic. The implementation is delivered as an embedded web chat widget hosted by Live800 and configured for session handling and real time messaging. Functional capabilities implemented align with Chatbots and Conversational AI patterns, including live text chat, agent presence and queuing, canned responses and scripted workflows, and session transcript capture for post interaction review. Operational scope centers on digital customer service, online sales inquiry handling, and marketing lead capture on 9F Inc.'s public website, with governance and day to day management assigned to the company web operations and customer service teams. The deployment is structured for web centric engagement and can be extended to common downstream CRM or ticketing workflows consistent with Chatbots and Conversational AI implementations, though no specific third party integrations are listed.
Adidas China Retail 7666 $3.7B China Live800 Live800 Live Chat Chatbots and Conversational AI 2017 n/a In 2017, Adidas China implemented Live800 Live Chat on its website. Live800 Live Chat in the Chatbots and Conversational AI category provided real time conversational engagement embedded into the ecommerce front end. The deployment centered on embedding the Live800 web chat widget across the ecommerce site, configuring session management, visitor routing rules, and the agent console for handling live conversations. Functional capabilities described or typical for the application included canned responses, conversation transcripts, queueing and escalation workflows, and automation to triage inquiries before agent handoff. Operational scope focused on online customer service and digital commerce functions for Adidas China, supporting customer support agents handling sales inquiries and service requests through the website. The Live800 Live Chat application served as the primary web channel for conversational engagement on adidas.com.cn. Governance emphasized chat handling workflows, agent access controls, canned reply maintenance and transcript retention to support consistent service delivery. Ongoing configuration and management were conducted within digital commerce and customer service teams to maintain conversational rules and agent routing.
Automotive 2900 $475M China Live800 Live800 Live Chat Chatbots and Conversational AI 2016 n/a
Insurance 106 $10M China Live800 Live800 Live Chat Chatbots and Conversational AI 2016 n/a
Distribution 60 $5M China Live800 Live800 Live Chat Chatbots and Conversational AI 2017 n/a
Professional Services 10 $2M Indonesia Live800 Live800 Live Chat Chatbots and Conversational AI 2023 n/a
Life Sciences 200 $21M China Live800 Live800 Live Chat Chatbots and Conversational AI 2009 n/a
Distribution 586 $64M China Live800 Live800 Live Chat Chatbots and Conversational AI 2016 n/a
Manufacturing 18 $1M China Live800 Live800 Live Chat Chatbots and Conversational AI 2009 n/a
Showing 1 to 10 of 69 entries

Buyer Intent: Companies Evaluating Live800 Live Chat

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