List of LiveHealth by LiveHelp Customers
Gorle, 24020,
Italy
Since 2010, our global team of researchers has been studying LiveHealth by LiveHelp customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased LiveHealth by LiveHelp for Medical Care Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using LiveHealth by LiveHelp for Medical Care Management include: Mondoffice Italy, a Italy based Retail organisation with 324 employees and revenues of $160.0 million, Centro Diagnostico Italiano Italy, a Italy based Healthcare organisation with 413 employees and revenues of $138.0 million, Cardioline, a Italy based Life Sciences organisation with 77 employees and revenues of $20.0 million and many others.
Contact us if you need a completed and verified list of companies using LiveHealth by LiveHelp, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The LiveHealth by LiveHelp customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Cardioline | Life Sciences | 77 | $20M | Italy | LiveHelp | LiveHealth by LiveHelp | Medical Care Management | 2021 | n/a |
In 2021 Cardioline collaborated with LiveHelp to integrate LiveHealth by LiveHelp into connected-health workflows focused on telemedicine and diagnostic integrations. The work positioned LiveHealth by LiveHelp within the Medical Care Management category to enable remote consultations and diagnostic data exchange for clinical teams operating in Italy.
The engagement emphasized teleconsultation capabilities, device diagnostic integration, and patient interaction channels consistent with Medical Care Management platforms. Functional elements referenced in public materials include telemedicine session orchestration, diagnostic data ingestion from Cardioline equipment, and clinician-facing case management and scheduling workflows, with configuration centered on secure clinical data routing and workflow orchestration.
Integrations were explicitly described as telemedicine and diagnostic integrations between LiveHelp and Cardioline, and the joint solution was publicly showcased at Netcomm Forum Industries 2021 in Italy. The public demonstration targeted connected-health workflows and remote consultations, indicating operational focus on clinical telehealth functions and remote patient monitoring scenarios within the Italian market.
Public materials do not include a formal case study with deployment metrics, therefore detailed governance, rollout sequencing, and commercial terms were not disclosed. The collaboration was presented as an interoperability and integrated telemedicine capability, serving as a commercial showcase rather than a published customer implementation report.
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Centro Diagnostico Italiano Italy | Healthcare | 413 | $138M | Italy | LiveHelp | LiveHealth by LiveHelp | Medical Care Management | 2022 | n/a |
In 2022 Centro Diagnostico Italiano collaborated with LiveHelp and presented LiveHealth by LiveHelp in a Netcomm Academy webinar focused on Medical Care Management. The webinar positioned LiveHealth by LiveHelp as a case for digital caring and documented CDI engagement on patient-facing channels, including patient booking, WhatsApp and Google My Business customer flows, and broader patient experience and customer care activities.
Centro Diagnostico Italiano engaged LiveHealth by LiveHelp for Medical Care Management to support patient engagement workflows, and the webinar content implies use of LiveHealth modules aligned to patient scheduling and appointment booking, omni-channel messaging, and customer care orchestration. These inferred functional capabilities are consistent with Medical Care Management patterns for routing inbound patient requests, managing booking touchpoints, and orchestrating patient communications.
Operational scope as presented in the Netcomm Academy series centers on Italian patient-facing operations and the patient experience function rather than on back office clinical systems. No standalone public implementation case study documents specific integrations, governance models or deployment architecture, therefore detailed rollout, technical architecture and system integration specifics remain undocumented in public sources.
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Mondoffice Italy | Retail | 324 | $160M | Italy | LiveHelp | LiveHealth by LiveHelp | Medical Care Management | 2022 | n/a |
In 2022 Mondoffice Italy is listed as a LiveHelp customer and engaged LiveHelp as technology partner for its MIA chatbot project and Netcomm activities. Public references position LiveHealth by LiveHelp within Mondoffice's use of LiveHelp technology, and identify the application under the Medical Care Management category as part of LiveHelp's digital customer care platform presence in Italy.
LiveHelp's engagement with Mondoffice centers on CRM and customer care capabilities, notably chatbot integration through the MIA project and Netcomm support for online customer interactions. If LiveHealth by LiveHelp was applied in this account, Medical Care Management aligned capabilities would include case management, secure messaging and triage workflows that integrate with CRM driven ticketing and chatbot routed interactions to automate frontline customer service tasks.
Operationally the activity is scoped to Mondoffice Italy and touches customer service and online sales support functions. Governance and rollout descriptions in the testimonial emphasize LiveHelp acting as a technology partner to operationalize chatbot and CRM workflows across customer care teams and Netcomm initiatives rather than detailing specific module configuration or measured outcomes.
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