List of LiveVox Omnichannel Customer Experience Platform Customers
San Francisco, 94111, CA,
United States
Since 2010, our global team of researchers has been studying LiveVox Omnichannel Customer Experience Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased LiveVox Omnichannel Customer Experience Platform for Customer Engagement, Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using LiveVox Omnichannel Customer Experience Platform for Customer Engagement, Customer Experience include: Arrivia, a United States based Professional Services organisation with 1000 employees and revenues of $190.0 million, CFNA, a United States based Banking and Financial Services organisation with 300 employees and revenues of $50.0 million, Otd Americas United States, a United States based Professional Services organisation with 50 employees and revenues of $10.0 million and many others.
Contact us if you need a completed and verified list of companies using LiveVox Omnichannel Customer Experience Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The LiveVox Omnichannel Customer Experience Platform customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Arrivia | Professional Services | 1000 | $190M | United States | LiveVox | LiveVox Omnichannel Customer Experience Platform | Customer Engagement,Customer Experience | 2021 | n/a |
In 2021, Arrivia implemented LiveVox Omnichannel Customer Experience Platform. The LiveVox Omnichannel Customer Experience Platform was deployed as a Customer Engagement,Customer Experience solution across Arrivia's subscription, travel, membership and back-office functions in the United States to optimize traveler customer experience and improve retention.
Deployment centered on three inferred functional modules reported in vendor details, omnichannel contact center, unified CRM and analytics. The omnichannel contact center consolidated voice, chat, SMS and email routing into a single contact handling layer, the unified CRM centralized traveler profiles and interaction history to provide consistent agent context, and the analytics module supplied operational dashboards and contact level reporting to inform service and retention workflows.
Operational rollout focused on centralizing contact handling across subscription management, travel operations, membership services and back-office teams, with governance workstreams established to standardize interaction taxonomy, routing rules and data capture in the unified CRM. The implementation was scoped to United States operations and used phased team onboarding and configuration controls to align customer engagement workflows with stated retention objectives.
|
 |
CFNA | Banking and Financial Services | 300 | $50M | United States | LiveVox | LiveVox Omnichannel Customer Experience Platform | Customer Engagement,Customer Experience | 2022 | n/a |
In 2022, CFNA implemented LiveVox Omnichannel Customer Experience Platform as part of a 12 month customer experience transformation to modernize contact center operations. The deployment is categorized under Customer Engagement,Customer Experience and targeted a consolidation of customer facing channels across CFNA operations in the United States.
The LiveVox Omnichannel Customer Experience Platform was deployed as a suite of 16 applications focused on personalization and seamless self service. Implementation emphasis included omnichannel routing and engagement, AI enabled interaction capabilities for automated handling and decision support, workforce engagement functionality to manage agent scheduling and quality, and analytics modules for interaction reporting and visibility.
Architecturally the program aligned with a CCaaS style deployment, centralizing contact center orchestration and analytics capability on a cloud native platform rather than on-premises infrastructure. The implementation concentrated on standard contact center functional workflows such as multichannel inbound and outbound engagement, automated self service journeys, agent desktop consolidation, and analytics ingestion for operational insights.
Governance and rollout followed a year long phased approach with staged configuration of omnichannel and workforce engagement modules to minimize disruption to live operations. Operational changes focused on agent workflow reconfiguration, supervisor use of workforce engagement tools for performance oversight, and analytics driven reporting to support new operational processes.
|
 |
Otd Americas United States | Professional Services | 50 | $10M | United States | LiveVox | LiveVox Omnichannel Customer Experience Platform | Customer Engagement,Customer Experience | 2023 | n/a |
In 2023, OTDAmericas implemented the LiveVox Omnichannel Customer Experience Platform as its global contact center platform within Customer Engagement,Customer Experience. The deployment was scoped to support multilingual, omnichannel customer engagement and quality management across Colombia, Mexico, Latin America and global client operations.
The LiveVox Omnichannel Customer Experience Platform deployment included blended omnichannel communications, AI-driven interaction capabilities, and workforce engagement and quality management modules. Configuration work focused on omnichannel routing across voice, chat, SMS and email, quality assurance workflows, and workforce engagement management to support agent scheduling, performance tracking and compliance monitoring.
The platform was deployed across OTDAmericas' BPO services to unify agent desktops and standardize interaction handling across regional hubs in Colombia and Mexico as well as broader Latin America operations. Operational coverage emphasized multilingual support and centralized contact center controls to align customer engagement, quality assurance and compliance functions.
Governance changes established centralized oversight of quality management and workforce engagement, with standardized QA scoring and agent performance workflows rolled out across sites. OTDAmericas applied the LiveVox Omnichannel Customer Experience Platform to optimize customer engagement and mitigate risk as stated in the vendor announcement.
|
Buyer Intent: Companies Evaluating LiveVox Omnichannel Customer Experience Platform
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||