List of LiveVox VoIP Business Phone Platform Customers
San Francisco, 94111, CA,
United States
Since 2010, our global team of researchers has been studying LiveVox VoIP Business Phone Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased LiveVox VoIP Business Phone Platform for PBX, VoiP and Phone Systems from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using LiveVox VoIP Business Phone Platform for PBX, VoiP and Phone Systems include: Arrivia, a United States based Professional Services organisation with 1000 employees and revenues of $190.0 million, CFNA, a United States based Banking and Financial Services organisation with 300 employees and revenues of $50.0 million, Firestone Direct United States, a United States based Automotive organisation with 150 employees and revenues of $20.0 million and many others.
Contact us if you need a completed and verified list of companies using LiveVox VoIP Business Phone Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The LiveVox VoIP Business Phone Platform customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Arrivia | Professional Services | 1000 | $190M | United States | LiveVox | LiveVox VoIP Business Phone Platform | PBX, VoiP and Phone Systems | 2021 | n/a |
In 2021 Arrivia implemented the LiveVox VoIP Business Phone Platform to modernize its customer engagement stack. The deployment used LiveVox CCaaS capabilities and is categorized as PBX, VoiP and Phone Systems, targeting subscription, travel, membership and back-office functions across North America and global contact-center operations.
The implementation centered on omnichannel contact center capabilities combined with cloud native VoIP telephony, enabling automated customer journeys, real time call handling, interactive voice response and agent desktop productivity features. LiveVox VoIP Business Phone Platform was configured to support call routing, session continuity across channels and centralized interaction recording and reporting to standardize customer handling workflows.
Operational coverage included sales operations where the platform delivered reported productivity improvements of up to 20 percent, and extended to membership, travel and back-office teams to automate journeys and improve agent productivity. The rollout aligned platform capabilities with business functions responsible for subscriptions and travel customer experience, enabling consistent orchestration of inbound and outbound interactions.
Governance centered on centralized contact center orchestration and standardized operational workflows to support journey automation, with program-level oversight of configuration and agent processes. The implementation emphasized operational handoffs between sales operations and service teams, and established standardized interaction workflows to ensure consistent use of the LiveVox VoIP Business Phone Platform across Arrivia’s global contact-center footprint.
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CFNA | Banking and Financial Services | 300 | $50M | United States | LiveVox | LiveVox VoIP Business Phone Platform | PBX, VoiP and Phone Systems | 2022 | n/a |
In 2022, CFNA implemented LiveVox VoIP Business Phone Platform as part of a 12-month strategic program to modernize customer service and payments-related contact center operations. The deployment is categorized under PBX, VoiP and Phone Systems and will deploy multiple LiveVox applications to enable personalization and self-service across CRM and contact-center process areas in the United States.
The LiveVox VoIP Business Phone Platform implementation centers on voice call handling and omnichannel interaction routing, with inferred use of LiveVox voice and omnichannel modules to support automated self-service and personalized agent-assisted experiences. Configuration work focused on contact routing rules, IVR driven payment and support flows, and routing logic to surface contextual customer data to agents at the point of interaction.
Operationally the program targets CFNA contact-center operations and CRM related processes for payments and customer service, aligning telephony and omnichannel channels with existing contact-center workflows. Integration scope is scoped to CRM and contact-center process areas and payments-related interaction handling, ensuring the LiveVox voice and omnichannel capabilities are coordinated with those operational processes across the United States.
Governance and rollout were structured as a yearlong program with phased deployments of multiple LiveVox applications, enabling CFNA to standardize agent workflows and centralize contact-center orchestration. The implementation plan emphasized staged configuration, operational handoffs, and governance controls to coordinate personalization and self-service capabilities across the contact center.
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Firestone Direct United States | Automotive | 150 | $20M | United States | LiveVox | LiveVox VoIP Business Phone Platform | PBX, VoiP and Phone Systems | 2022 | n/a |
In 2022, Firestone DIRECT implemented LiveVox VoIP Business Phone Platform to centralize voice communications for its US contact center operations. The deployment uses LiveVox VoIP Business Phone Platform as a PBX, VoiP and Phone Systems solution to deliver cloud-based voice and softphone capabilities aligned to the company goal of reducing customer effort.
The implementation configured core contact center modules including cloud VoIP telephony, agent softphone clients, inbound and outbound voice routing, and built-in interaction analytics. LiveVox VoIP Business Phone Platform was instrumented to capture customer effort metrics and interaction data alongside standard call handling telemetry, enabling operational reporting on customer experience measures.
Deployment architecture followed a cloud CCaaS pattern, consolidating telephony and softphone endpoints for US-based agents and unifying channels within the contact handling layer. The platform was configured to integrate with agent desktops and contact routing workflows to support omnichannel handling and to surface customer effort signals during agent interactions.
Governance and process changes emphasized measurement and reduction of customer effort, with contact center operations adopting customer effort as a primary CX metric and adjusting routing and handling procedures accordingly. The LiveVox VoIP Business Phone Platform implementation supported the stated business objectives of improving customer experience and driving brand loyalty through unified voice operations and effort-based analytics.
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