List of LogMeIn GoToConnect Customers
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Since 2010, our global team of researchers has been studying LogMeIn GoToConnect customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased LogMeIn GoToConnect for Collaboration from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using LogMeIn GoToConnect for Collaboration include: Boys & Girls Clubs of America, a United States based Non Profit organisation with 65000 employees and revenues of $5.10 billion, Lucid Software, a United States based Professional Services organisation with 1200 employees and revenues of $300.0 million, Women's Care, a United States based Healthcare organisation with 1300 employees and revenues of $200.0 million, Ewing Automotive, a United States based Automotive organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using LogMeIn GoToConnect, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The LogMeIn GoToConnect customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Boys & Girls Clubs of America | Non Profit | 65000 | $5.1B | United States | GoTo (formerly LogMeIn) | LogMeIn GoToConnect | Collaboration | 2021 | n/a |
In 2021, Boys & Girls Clubs of America implemented LogMeIn GoToConnect as their softphone solution. The deployment addressed Collaboration needs across a distributed network of roughly 5,000 local clubs and 65,000 employees, enabling staff to pick up calls from anywhere while maintaining engagement with clubs, partners, donors, and foundations.
The implementation used the MS Teams Connector to embed LogMeIn GoToConnect into the Microsoft Teams experience, preserving end user workflows while shifting telephony to a cloud-based architecture. Functional capabilities implemented include softphone calling on desktop and mobile, centralized cloud PBX provisioning, an administrative GoTo Admin dashboard, and the Dial Plan Editor drag-and-drop tool for constructing call routes, schedules, and phone trees.
Integrations are centered on the Microsoft Teams Connector as the primary system tie point, which allowed Teams to surface calling and meeting workflows while GoToConnect handled cloud call routing and management. The operational scope explicitly covered IT administration, corporate communications, outreach to local clubs, and program leadership who interact with stakeholders across schools, military bases, and Native lands in the United States.
Procurement and governance followed a three-point vendor assessment focused on technology soundness, cost and scalability, and organizational fit, which informed selection of LogMeIn GoToConnect. Stated results include reduced infrastructure cost, elimination of physical desk phones and on-premises servers, simplified administration through the GoTo Admin dashboard and Dial Plan Editor, and decreased travel through more effective virtual meetings, all delivered without disrupting existing communication workflows.
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Ewing Automotive | Automotive | 10 | $1M | United States | GoTo (formerly LogMeIn) | LogMeIn GoToConnect | Collaboration | 2025 | n/a |
In 2025, Ewing Automotive implemented LogMeIn GoToConnect as its Collaboration platform to unify communications across Sales, Service, Finance, the BDC, Front Desk, and IT. The deployment emphasized mobile first voice and messaging, intelligent call routing, auto attendants, and real time dashboards to provide a single communications fabric for the dealership.
LogMeIn GoToConnect was configured to deliver native voice, SMS, and softphone capabilities through a mobile app, combined with reporting and queue management modules that surfaced call volume and service level metrics. The implementation included configurable auto attendant workflows and role based provisioning so Sales, Service, Finance, and BDC workflows could be mapped to department level routing and ownership.
The solution integrated communications back into the dealership operational stack by syncing call and message records with the Dealer Management System, supporting data capture and FTC compliance for customer interactions. Operational coverage included the BDC handling 12,000 to 13,000 monthly calls, where average answer time dropped to 13 seconds, and the finance queue, where unanswered calls fell from 85 percent to 15 percent. IT administration was centralized in house, enabling staff to manage auto attendants and system settings and eliminating approximately four thousand dollars in annual outside support costs.
Governance and rollout were led by the Director of Client Relations, with role based access and dashboards giving management visibility across touchpoints and enabling proactive resource adjustments. The implementation enabled consistent communication workflows across departments, and contributed to improved CSI scores and online review outcomes as reported by the dealership. Ewing Automotive, using LogMeIn GoToConnect within the Collaboration category, consolidated customer touchpoints to reduce compliance risk and operational friction while shifting telecom administration to internal teams.
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Lucid Software | Professional Services | 1200 | $300M | United States | GoTo (formerly LogMeIn) | LogMeIn GoToConnect | Collaboration | 2016 | n/a |
In 2016, Lucid Software implemented LogMeIn GoToConnect in the Collaboration category. Facing rapid customer growth and increased support demand, Lucid selected LogMeIn GoToConnect because of its simplicity, flexibility and the fact that it delivers superior call quality and crystal clear audio. The decision addressed the company need to stop ad hoc phone handling and to provide a more dynamic communications tool for customer service interactions.
The deployment leveraged standard Collaboration capabilities such as cloud VoIP calling, centralized call routing and desktop softphone access to centralize inbound call handling and simplify agent workflows. Configuration focused on ease of use and audio quality, while process changes oriented teams away from reactive physical phone coverage toward managed telephony endpoints and standardized call handling. LogMeIn GoToConnect was positioned as the communications layer to support Lucid Software customer service operations and sustain ongoing company growth.
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Healthcare | 1300 | $200M | United States | GoTo (formerly LogMeIn) | LogMeIn GoToConnect | Collaboration | 2019 | n/a |
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