List of Logrocket UX Analytics Customers
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Since 2010, our global team of researchers has been studying Logrocket UX Analytics customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Logrocket UX Analytics for Customer Analytics from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Logrocket UX Analytics for Customer Analytics include: Rappi, a Colombia based Professional Services organisation with 5200 employees and revenues of $800.0 million, Siigo, a Colombia based Professional Services organisation with 2800 employees and revenues of $300.0 million, ThredUp, a United States based Retail organisation with 1630 employees and revenues of $260.0 million and many others.
Contact us if you need a completed and verified list of companies using Logrocket UX Analytics, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Logrocket UX Analytics customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Rappi | Professional Services | 5200 | $800M | Colombia | Logrocket | Logrocket UX Analytics | Customer Analytics | 2021 | n/a |
In 2021, Rappi implemented LogRocket UX Analytics as a single source of truth for performance monitoring and session replay across its Latin American web properties, using Customer Analytics to surface real user signals alongside measured performance metrics. The deployment centralized front-end observability for product and engineering teams, enabling direct correlation of Core Web Vitals with recorded user sessions and session-level context.
LogRocket UX Analytics was configured to capture session replay and client-side performance telemetry, instrumenting Core Web Vitals and user interactions across web properties. The implementation emphasized session replay plus performance monitoring capabilities, allowing engineers to reproduce issues from captured sessions while viewing associated performance traces and page metrics.
The rollout occurred in the fall of 2021 and focused on engineering adoption for performance triage and optimization workflows. Per the LogRocket case study, Rappi achieved approximately a 2x increase in Lighthouse score with large reductions in Time to First Byte and Largest Contentful Paint, outcomes traced to the combined use of session replay and performance telemetry.
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Siigo | Professional Services | 2800 | $300M | Colombia | Logrocket | Logrocket UX Analytics | Customer Analytics | 2022 | n/a |
In 2022, Siigo implemented Logrocket UX Analytics on its online storefront to surface customer friction, prioritize product-detail work, and shift sales online across its Latin American market. The deployment leveraged Customer Analytics practices to instrument user behavior on the public ecommerce flow and align product and commercial teams around observed friction points.
Logrocket UX Analytics was configured to capture session replay, product analytics, and heatmaps, enabling qualitative and quantitative analysis of user journeys. Those functional modules provided visibility into individual sessions and aggregated product interactions, supporting prioritized work on product detail pages and funnel dropoff remediation.
Operational coverage extended across Siigo’s Latin American-facing online storefront and expanded tool access to approximately 25 team members, embedding the solution into product management and sales workflows. The implementation centralized behavioral data for cross-functional teams, enabling product and commercial decision making based on replay and analytics signals.
The LogRocket case study reports that Siigo used Logrocket UX Analytics to increase conversion from approximately 10 percent to between 25 and 30 percent, while expanding access to the platform for roughly 25 team members. Governance details focused on role-based access for team members and using session-level evidence to prioritize product-detail work and online sales initiatives.
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ThredUp | Retail | 1630 | $260M | United States | Logrocket | Logrocket UX Analytics | Customer Analytics | 2022 | n/a |
In 2022, ThredUp adopted LogRocket UX Analytics to support a companywide customer experience initiative across its US e-commerce platform. LogRocket UX Analytics is deployed as a Customer Analytics solution to provide unified session visibility and performance telemetry for product, engineering, and support functions.
The implementation is built on front end instrumentation configured for session replay, conditional recording, and performance monitoring. ThredUp configured LogRocket UX Analytics to collect targeted session replay data and conditional recordings to focus capture on relevant user journeys, while surfacing telemetry such as load metrics and layout shift signals.
Operational coverage spans product, engineering, and support teams across ThredUps US e-commerce site, providing shared visibility into individual sessions and reproducible failure artifacts. Session replay, conditional recording, and performance telemetry are the primary mechanisms used to align troubleshooting, prioritization, and product decision making.
Governance and workflow changes emphasized cross team adoption and reproducible incident investigation workflows, using replay artifacts and telemetry to accelerate root cause analysis and performance work prioritization. The vendor case study documents adoption of session replay, conditional recording, and performance monitoring as the integrated feature set supporting these governance practices.
Since deploying LogRocket UX Analytics ThredUp reports major web performance gains, with LCP improved ~64% and CLS ~13%, and broader cross team adoption across product, engineering, and support. These outcomes are cited in the LogRocket case study and reflect LogRocket UX Analytics being used as ThredUps Customer Analytics platform for front end observability and customer experience instrumentation.
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