List of Lucep Callback Customers
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Since 2010, our global team of researchers has been studying Lucep Callback customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Lucep Callback for Call Tracking and Recording from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Lucep Callback for Call Tracking and Recording include: Banamex, a Mexico based Banking and Financial Services organisation with 41390 employees and revenues of $74.00 billion, Pine Labs, a India based Professional Services organisation with 2800 employees and revenues of $200.0 million, TINT, a United States based Media organisation with 120 employees and revenues of $12.0 million, The Indian Handwritten Letter Co. India, a India based Professional Services organisation with 100 employees and revenues of $3.0 million and many others.
Contact us if you need a completed and verified list of companies using Lucep Callback, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Lucep Callback customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Banamex | Banking and Financial Services | 41390 | $74.0B | Mexico | Lucep | Lucep Callback | Call Tracking and Recording | 2018 | n/a |
Banamex implemented Lucep Callback in 2018 to centralize digital lead handling under the Call Tracking and Recording category. The deployment is listed by the vendor as a SaaS implementation of Lucep Callback for omnichannel lead-distribution and callback capabilities, positioned to route inbound digital leads to branches and frontline agents across the banks network.
The Lucep Callback implementation focused on real-time lead routing and callback orchestration, using configurable distribution rules, queueing logic, and real-time agent availability to prioritize handoffs to branch staff and contact center personnel. Functional capabilities implemented included omnichannel capture, callback scheduling and orchestration, and routing controls aligned to branch and agent assignment policies, reflecting standard Call Tracking and Recording workflows.
Operational integration included connections to the banks CRM and customer-service systems to surface lead context and customer history during call routing, with routing endpoints directed to branch locations and individual agents in Mexico. Business functions impacted were retail banking sales, customer service, and branch operations, with the solution operating across digital channels and branch touchpoints.
Governance and rollout followed typical routing governance and agent assignment workflows, with vendor timing indicating a reasonable go-live estimate in 2018. The vendor cites improved real-time lead routing and higher engagement and customer satisfaction from the Lucep Callback SaaS deployment, aligning the application Lucep Callback with operational lead distribution needs at Banamex.
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Pine Labs | Professional Services | 2800 | $200M | India | Lucep | Lucep Callback | Call Tracking and Recording | 2021 | n/a |
In 2021 Pine Labs implemented Lucep Callback in a Call Tracking and Recording deployment on its website, embedding the Lucep Callback widget to capture inbound web leads and initiate on-demand customer callbacks. The deployment is focused on customer engagement flows where website visitors request immediate or scheduled callbacks, with recordings captured for each session to preserve caller audio and transaction metadata.
The Lucep Callback implementation includes typical Call Tracking and Recording capabilities, configured for callback request capture, callback scheduling, real-time call connection and session recording, configurable routing rules to route requests to sales and customer service representatives, and capture of caller metadata for follow up. Administrators use the Lucep Callback console to tune routing logic and widget behavior on customer-facing pages.
Operational scope is limited to Pine Labs public website pages and front-end customer engagement channels, supporting sales and service workflows that handle inbound web leads. Governance is managed through centralized Lucep Callback configuration and operational processes that direct recorded sessions and metadata into Pine Labs internal follow-up workflows, with monitoring of widget performance and routing behavior.
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The Indian Handwritten Letter Co. India | Professional Services | 100 | $3M | India | Lucep | Lucep Callback | Call Tracking and Recording | 2019 | n/a |
In 2019 The Indian Handwritten Letter Co. India implemented Lucep Callback to introduce Call Tracking and Recording capabilities on its public website, aligning the application with lead capture and customer contact handling for sales and client services. Lucep Callback is embedded as the web callback widget on the site and serves as the primary inbound voice capture layer for customer-initiated contact.
The implementation focused on standard Lucep Callback functional modules, including real time lead capture, callback scheduling, automatic call routing, and call recording for customer interactions. Configuration emphasized widget placement and form-to-call handoff, with routing rules defined to surface leads to sales and client engagement teams, and with recording enabled to support quality control and customer conversation reference.
Operational coverage is centered on the company website and impacts marketing, sales, and customer service workflows, providing a unified touchpoint for web visitors to request immediate contact. The deployment reflects a lightweight architecture typical for small professional services firms, with the Lucep Callback runtime hosted as a cloud widget interacting directly with browser sessions and internal telephony endpoints.
Governance and rollout were managed internally, concentrating on call handling processes, agent availability rules, and escalation paths to ensure consistent response. The narrative emphasizes the relationship The Indian Handwritten Letter Co. India Lucep Callback Call Tracking and Recording customer contact management without additional named integrations or partner involvement.
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Media | 120 | $12M | United States | Lucep | Lucep Callback | Call Tracking and Recording | 2017 | n/a |
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Buyer Intent: Companies Evaluating Lucep Callback
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