List of Maintel Callmedia CX Now Customers
Maintel
Fifth Floor, 69 Leadenhall Street,
London, EC3A 2BG,
United Kingdom
London, EC3A 2BG,
United Kingdom
44 34 4871-1122
Communications
441
$127M
Since 2010, our global team of researchers has been studying Maintel Callmedia CX Now customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Maintel Callmedia CX Now for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Maintel Callmedia CX Now for Call Center include: JD Sports, a United Kingdom based Retail organisation with 73519 employees and revenues of $10.65 billion, Together Financial Services, a United Kingdom based Banking and Financial Services organisation with 766 employees and revenues of $382.0 million, Complete Cover Group, a United Kingdom based Insurance organisation with 400 employees and revenues of $131.0 million and many others.
Contact us if you need a completed and verified list of companies using Maintel Callmedia CX Now, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Maintel Callmedia CX Now customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Complete Cover Group | Insurance | 400 | $131M | United Kingdom | Maintel | Maintel Callmedia CX Now | Call Center | 2015 | n/a |
In 2015 Complete Cover Group deployed Maintel Callmedia CX Now and rolled out a new IP Avaya phone system in March 2015, establishing a modern contact centre platform to support its insurance operations. Maintel Callmedia CX Now serves as the Call Center application for contact handling, agent interfacing, and supervisory reporting across the companys two operational sites in the United Kingdom.
The implementation focused on core contact centre capabilities consistent with Call Center platforms, including contact routing, agent desktop functionality, queue management, and operational reporting. Configuration work included aligning agent skill groups and queues to customer service workflows and provisioning supervisor dashboards and reporting for real time and historical analysis.
Technically the deployment was anchored to an IP Avaya telephony estate, with Maintel Callmedia CX Now installed to interface with the Avaya SIP environment and deliver telephony eventing and call control to agents. Operational ownership included a consolidated service desk model providing 1st and 2nd line support at both sites, coordination of 3rd party suppliers and application vendors, and responsibility for IT procurement.
Governance and ongoing operations tied the contact centre rollout into broader IT program activity, with IT leadership working with management to define IT strategy and to standardize operations. Subsequent related initiatives referenced in the environment include a Windows 10 and Office 365 rollout completed in October 2019, the introduction of an asset management system, an internal video conferencing capability, a Unified Workflow Management system for contact centre staff planning, and the deployment of Teramind monitoring to a subset of users.
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JD Sports | Retail | 73519 | $10.7B | United Kingdom | Maintel | Maintel Callmedia CX Now | Call Center | 2019 | n/a |
In 2019 JD Sports deployed Maintel Callmedia CX Now as its Call Center application to support Customer Care operations. The implementation targeted frontline Customer Care Advisors and their inbound and outbound voice workflows for order queries and carrier liaison.
Maintel Callmedia CX Now was configured to provide core Call Center capabilities including automatic call distribution, queue management, computer telephony integration for agent desktop handling, call recording, and operational reporting. The configuration emphasized agent-centric workflows to streamline call handling and first contact diagnostics for missing or delayed orders.
Operational coverage included JD Sports Customer Care Advisors based in Manchester who handled inbound and outbound calls alongside email correspondence. Agents used Zendesk and later Smartagent to send and receive customer emails while voice contact and queue orchestration were managed through Maintel Callmedia CX Now, and administrative activities such as issuing gift cards and postal correspondence were incorporated into agent task flows.
Governance centered on standardizing telephone escalation and carrier contact procedures, centralizing call routing and queue discipline within Customer Care. The deployment established a unified voice handling layer under Maintel Callmedia CX Now while preserving existing email tooling used by advisors.
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Together Financial Services | Banking and Financial Services | 766 | $382M | United Kingdom | Maintel | Maintel Callmedia CX Now | Call Center | 2013 | n/a |
In 2013, Together Financial Services implemented Maintel Callmedia CX Now to support its collections operations, aligning the deployment to its regulated first, second and third charge mortgage portfolios. The implementation targeted the post litigation collections team responsible for B2C and B2B accounts, and the solution was positioned as a Call Center application to orchestrate outbound dialing and call handling for collections workflows.
Maintel Callmedia CX Now was configured with a dialler platform, a reporting suite built with bespoke reports, multi-channel call routing and live stats wallboards. The deployment included user training for collectors and supervisors, and configuration of call routing channels to reflect collections segmentation and contact strategies.
The implementation was integrated with a Microsoft Dynamics CRM implementation that included a scripting tool, the CRM guiding collectors through the call model and linking dialler events to case records. Operational coverage centered on the collections department, with the dialler and CRM handling call dispositioning, scripting, and reporting to support monthly performance management and operational dashboards.
Governance changes included reinforced KPI processes, monthly one to ones, regular coaching and staff development plans for the collections team, and centralized approval workflows for litigation and repossession cancellations. The Collections Operations Manager led training and rollout activities and used the new reporting and wallboard capabilities to drive adherence to collection targets and process standardization.
Outcomes documented as part of the deployment include the successful implementation of the Callmedia dialler and reporting suite, the production of new Microsoft Report Builder reports, and a CRM scripting initiative that reduced delinquency levels by 30 percent, along with Lean Six Sigma DMAIC projects that delivered significant cost savings for the department.
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Buyer Intent: Companies Evaluating Maintel Callmedia CX Now
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Maintel Callmedia CX Now Coverage
Maintel Callmedia CX Now is a Call Center solution from Maintel.
Companies worldwide use Maintel Callmedia CX Now, from small firms to large enterprises across 21+ industries.
Organizations such as JD Sports, Together Financial Services and Complete Cover Group are recorded users of
Maintel Callmedia CX Now for Call Center.
Companies using Maintel Callmedia CX Now are most concentrated in Retail, Banking and Financial Services and Insurance, with adoption spanning over 21 industries.
Companies using Maintel Callmedia CX Now are most concentrated in United Kingdom, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Maintel Callmedia CX Now across Americas, EMEA, and APAC.
Companies using Maintel Callmedia CX Now range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 66.67%, large organizations with 1,001-10,000 employees - 0%, and global enterprises with 10,000+ employees - 33.33%.
Customers of Maintel Callmedia CX Now include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Maintel Callmedia CX Now customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Call Center.