List of Marchex Call Analytics Customers
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Since 2010, our global team of researchers has been studying Marchex Call Analytics customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Marchex Call Analytics for Call Tracking and Recording from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Marchex Call Analytics for Call Tracking and Recording include: General Motors, a United States based Automotive organisation with 162000 employees and revenues of $187.44 billion, Meineke, a United States based Professional Services organisation with 3000 employees and revenues of $600.0 million, Juniper Communities, a United States based Healthcare organisation with 1700 employees and revenues of $400.0 million and many others.
Contact us if you need a completed and verified list of companies using Marchex Call Analytics, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Marchex Call Analytics customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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General Motors | Automotive | 162000 | $187.4B | United States | Marchex | Marchex Call Analytics | Call Tracking and Recording | 2019 | n/a |
In 2019, General Motors implemented Marchex Call Analytics as part of its contact and sales operations, deploying Marchex Call Analytics in a Call Tracking and Recording role to support sales and customer experience functions. The rollout positioned the application to capture and analyze inbound and outbound voice interactions across dealer call channels and sales agent touchpoints.
The implementation emphasized speech analytics capabilities, including conversation transcription, keyword detection, call recording, and configurable reporting and dashboards. Configuration work focused on conversation scoring and automated insight extraction to surface sales agent behaviors and customer intent, aligning analytic outputs with front line sales coaching and quality assurance workflows.
Operational coverage centered on sales agent teams and customer experience groups, with daily use cited by stakeholders to monitor agent interactions and refine selling processes. Integrations were limited to system-agnostic routing into existing call handling pathways, while data outputs were consumed by dealer operations and sales management for behavioral analysis and coaching.
Governance concentrated on embedding analytic output into agent coaching and call review processes, establishing regular review cadences for quality assurance and sales training. General Motors reported being impressed by the insights and confirmed that Marchex Call Analytics is used every day to better understand sales agent behaviors and to improve customers’ buying experience.
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Juniper Communities | Healthcare | 1700 | $400M | United States | Marchex | Marchex Call Analytics | Call Tracking and Recording | 2019 | n/a |
In 2019, Juniper Communities implemented Marchex Call Analytics. The company first encountered Marchex in May 2019 when it assumed operations of a community already using Marchex Speech Analytics, and in August 2019 Juniper deployed Marchex Speech Analytics across all 17 Juniper Communities.
The deployment centered on Call Tracking and Recording capabilities, with an emphasis on speech analytics to transcribe and analyze inbound customer interactions. Implementation included analytics dashboards and configurable reporting to surface call patterns, automated call classification to identify interaction types, and real-time alerting workflows to flag anomalous call behavior consistent with category-standard functionality.
Operational scope covered Juniper customer service teams across all 17 communities, where Marchex Call Analytics was used to monitor call handling and to investigate service disruptions. Shortly after rollout Marchex helped Juniper identify customer service gaps tied to a considerable number of dropped calls during specific times, enabling targeted investigation of call routing and handling processes.
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Meineke | Professional Services | 3000 | $600M | United States | Marchex | Marchex Call Analytics | Call Tracking and Recording | 2018 | n/a |
In 2018, Meineke implemented Marchex Call Analytics as a Call Tracking and Recording solution to transform customer experience and operationalize speech analytics across its service organization. The deployment focused on capturing call audio, automated transcription and speech analytics to surface recurring customer issues and campaign attribution signals for customer experience and call center operations. Meineke implemented Marchex Call Analytics with configurations for call recording retention, speech to text processing, keyword spotting and automated call scoring to support quality assurance and coaching workflows. Operational ownership centered on customer experience, contact center supervisors and operations teams, with governance introduced for call review cycles, QA scoring standards and alerting for priority call patterns, and the implementation is described as a transformation of Meineke’s customer experience through Marchex speech analytics.
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Buyer Intent: Companies Evaluating Marchex Call Analytics
- Flash India, a India based Retail organization with 62 Employees
- Gucovschi Rozenshteyn, a United States based Professional Services company with 10 Employees
- Media Worldwide, a India based Media organization with 70 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
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