List of Mark43 CAD Customers
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United States
Since 2010, our global team of researchers has been studying Mark43 CAD customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Mark43 CAD for Computer Aided Dispatch from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Mark43 CAD for Computer Aided Dispatch include: U.S. Department of the Interior, a United States based Government organisation with 70000 employees and revenues of $17.60 billion, San Diego County Sheriff's Department, a United States based Government organisation with 4700 employees and revenues of $750.0 million, City of Surprise, a United States based Government organisation with 600 employees and revenues of $16.8 million and many others.
Contact us if you need a completed and verified list of companies using Mark43 CAD, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Mark43 CAD customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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City of Surprise | Government | 600 | $17M | United States | Mark43 | Mark43 CAD | Computer Aided Dispatch | 2025 | n/a |
In 2025, the City of Surprise deployed Mark43 CAD as part of a broader Mark43 Public Safety Platform rollout for the Surprise Police Department. Mark43 CAD serves as the Computer Aided Dispatch component alongside the vendor supplied Records Management System and mobile tools, implemented to consolidate dispatch, records, and evidence workflows across the Arizona region.
The implementation configured core Computer Aided Dispatch capabilities including call taking, incident creation, and real-time automatic vehicle location mapping, while the Records Management System and mobile modules supported mobile reporting and evidence tracking workflows. Built-in NIBRS compliance was enabled within the Records Management System, and mobile tools were provisioned to improve field mobility and data capture at point of service.
Operational coverage focused on the Surprise Police Department within Arizona, representing the first Mark43 CAD deployment in the state. Governance centered on unifying dispatch, records, and evidence processes onto a single platform, streamlining cross functional workflows between dispatch operations, records clerks, and field personnel. The deployment delivered improved field mobility, real-time AVL mapping, and built-in NIBRS compliance to increase data quality and operational efficiency.
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San Diego County Sheriff's Department | Government | 4700 | $750M | United States | Mark43 | Mark43 CAD | Computer Aided Dispatch | 2025 | n/a |
In 2025 the San Diego County Sheriff's Department implemented Mark43 CAD, a Computer Aided Dispatch application, to modernize countywide dispatch operations serving roughly 3.2 million residents in the United States. The agency, which employs approximately 4,700 personnel, selected Mark43 CAD to centralize call intake and incident management across its emergency dispatch functions.
The deployment began with a 28 day pilot during which the team operationalized a test CAD environment in under three days, validating core Computer Aided Dispatch workflows such as call taking, incident logging, unit assignment, real time mapping, and resource status tracking. Mark43 CAD was configured to align with established dispatch protocols and to support standard automation of dispatch queues and incident sequencing consistent with public safety dispatch operations.
Governance and rollout planning emphasized phased operational adoption across the sheriff's dispatch centers and coordination with neighboring agencies to improve interoperability. The San Diego County Sheriff's Department expects faster and more precise dispatching and improved interoperability with adjacent jurisdictions as part of the Mark43 CAD implementation, with procedural updates to call triage and interagency communication workflows accompanying the technical rollout.
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U.S. Department of the Interior | Government | 70000 | $17.6B | United States | Mark43 | Mark43 CAD | Computer Aided Dispatch | 2025 | Simple Technology Solutions |
In 2025 the U.S. Department of the Interior deployed Mark43 CAD as part of an enterprise public safety platform, using the Computer Aided Dispatch application to unify dispatch and records across multiple DOI law enforcement bureaus. Mark43 CAD was implemented enterprise-wide alongside Mark43 RMS to connect roughly 3,000 sworn officers and more than 855 locations, with the stated goal of improving interoperability and situational awareness.
The implementation combined core Computer Aided Dispatch capabilities such as call taking, unit assignment and real-time incident tracking with integrated records management provided by Mark43 RMS. The rollout included mobile eCitation capabilities and field data capture that feed directly into CAD workflows, and it established real-time data sharing between CAD and RMS to reduce manual handoffs and support investigative processes.
The project was delivered in partnership with Simple Technology Solutions, which led systems integration and the phased rollout across DOI bureaus. Operational coverage spanned multiple law enforcement bureaus within the Department, connecting dispatch centers, mobile units and records operations to a single Mark43 CAD and Mark43 RMS instance and creating continuous data flows for situational awareness.
Governance and workflow changes focused on unified incident workflows, standardized eCitation processes and centralized data sharing to harmonize cross-bureau operations. The deployment explicitly targeted reduced manual workflows and faster investigations through integrated mobile capabilities and real-time CAD to RMS data exchange.
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Buyer Intent: Companies Evaluating Mark43 CAD
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