List of Matrix42 Incident Management Customers
Neu-isenburg, 63263,
Germany
Since 2010, our global team of researchers has been studying Matrix42 Incident Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Matrix42 Incident Management for Incident Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Matrix42 Incident Management for Incident Management include: Cora France, a France based Retail organisation with 18072 employees and revenues of $5.14 billion, FAYAT Group, a France based Construction and Real Estate organisation with 21505 employees and revenues of $4.92 billion, Sprinkenhof, a Germany based Construction and Real Estate organisation with 250 employees and revenues of $30.0 million and many others.
Contact us if you need a completed and verified list of companies using Matrix42 Incident Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Cora France | Retail | 18072 | $5.1B | France | Matrix42 | Matrix42 Incident Management | Incident Management | 2020 | n/a |
In 2020, Cora France implemented Matrix42 Incident Management to establish a formal Incident Management capability across its French retail operations. The deployment was part of a broader Matrix42 ITSM rollout expanded toward Enterprise Service Management to consolidate ITIL processes, asset and license management, and a centralized service catalog.
Functional configuration emphasized ticketing and incident workflows, asset and license inventory management, and a service catalog to standardize request handling, with automation for business-line processes such as HR requests. The Matrix42 success page documents adoption across thousands of devices, and incident management is inferred as part of the ITSM ticketing functionality described, positioning Matrix42 Incident Management as the operational incident and request platform.
Operational coverage spanned Cora France operations and impacted IT service delivery, HR request handling, and line-of-business support functions. Governance changes focused on consolidation of ITIL processes and centralization of the service catalog to enable standardized intake, automated routing, and unified incident and service request workflows across sites, with explicit outcomes including improved request handling and enabled business-line process automation.
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FAYAT Group | Construction and Real Estate | 21505 | $4.9B | France | Matrix42 | Matrix42 Incident Management | Incident Management | 2018 | n/a |
In 2018, FAYAT Group deployed Matrix42 Incident Management to standardize PC infrastructure and introduce IT Service Management across its 160 subsidiaries worldwide. The implementation framed Matrix42 Incident Management as the core Incident Management platform supporting centralized service operations and endpoint governance.
The deployment implemented incident management, service request handling and change management workflows, combined with IT asset management and a self-service portal to enable end-user ticketing and automated fulfillment. Matrix42 Incident Management configurations emphasized standardized software distribution and asset discovery modules consistent with Incident Management capabilities.
Operational coverage extended to IT support and service desk functions across global subsidiaries, with the platform used to improve asset visibility and to coordinate end-user computing support. The rollout focused on synchronizing PC configuration standards and consolidating service processes under a single platform for incidents, requests and changes.
Governance changes included centralizing service processes and standardizing incident lifecycle procedures to ensure consistent ticket handling and change approvals across sites. Outcomes reported include improved software standardization, greater asset visibility and expanded self-service delivery as documented in the Matrix42 case study from 2018.
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Sprinkenhof | Construction and Real Estate | 250 | $30M | Germany | Matrix42 | Matrix42 Incident Management | Incident Management | 2017 | lmbit Germany |
In 2017 Sprinkenhof implemented Matrix42 Incident Management to standardize and automate IT service processes for its Hamburg operations. The project was delivered with implementation partner Imbit GmbH and focused on centralizing incident and ticket handling under the Incident Management category.
The deployment combined Matrix42 Incident Management capabilities with Unified Endpoint Management UEM and asset and license management to create an integrated ticketing and ITSM environment. Functional configuration emphasized endpoint lifecycle controls via UEM, consolidated asset and license inventory, and incident and ticket lifecycle workflows configured to manage logging, triage, escalation and resolution.
Operational coverage concentrated on IT operations and the service desk in Hamburg, aligning endpoint data, asset/license records and ticketing to provide a single operational view for IT teams. Integrations linked UEM, asset/license management and the ticketing system to ensure consistent recordkeeping and faster incident routing.
Governance and process changes accompanied the technical rollout, instituting standardized incident handling procedures and automated ITSM workflows to enforce triage and escalation rules. The implementation helped accelerate IT processes and supported Sprinkenhof's attainment of ISO/IEC 27001 certification.
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Buyer Intent: Companies Evaluating Matrix42 Incident Management
- ILUNION Spain, a Spain based Professional Services organization with 45000 Employees
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