List of MCube Cloud Contact Center Customers
Bengaluru, 560066,
India
Since 2010, our global team of researchers has been studying MCube Cloud Contact Center customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased MCube Cloud Contact Center for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using MCube Cloud Contact Center for Call Center include: BigBasket, a India based Retail organisation with 6000 employees and revenues of $1.70 billion, Jaipuria Institute Of Management, a India based Education organisation with 350 employees and revenues of $30.0 million, Vested Finance, a United States based Banking and Financial Services organisation with 50 employees and revenues of $10.0 million and many others.
Contact us if you need a completed and verified list of companies using MCube Cloud Contact Center, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The MCube Cloud Contact Center customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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BigBasket | Retail | 6000 | $1.7B | India | MCube | MCube Cloud Contact Center | Call Center | 2020 | n/a |
In 2020 BigBasket implemented MCube Cloud Contact Center to support BigBasket Daily and streamline high-volume outbound and inbound contact center operations across India. The engagement began in September 2020 and targeted operational improvements in agent productivity and call reach for the companys customer outreach and order fulfillment communications.
MCube Cloud Contact Center was provisioned as a cloud telephony platform delivering autodialer, click-to-call, number masking and call tracking capabilities. These functional modules were configured to support high-volume outbound campaigns and inbound response handling consistent with Call Center workflows, enabling agents to scale outreach and manage masked customer numbers for privacy and compliance.
Operational coverage focused on BigBasket Dailys contact center operations across India, impacting customer engagement, delivery coordination and agent workspace processes. No external system integrators are reported, and the implementation narrative centers on telephony instrumentation and call routing to improve agent throughput and connectivity.
Governance and rollout were aligned to the BigBasket Daily contact center program beginning September 2020, with phased adoption by agent teams handling outbound and inbound volumes. The MCube case study reports improved connectivity and call tracking, and a reported 3x uplift in agent efficiency and reach after deployment of the MCube Cloud Contact Center.
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Jaipuria Institute Of Management | Education | 350 | $30M | India | MCube | MCube Cloud Contact Center | Call Center | 2022 | n/a |
In 2022 Jaipuria Institute Of Management implemented MCube Cloud Contact Center to centralize student and parent communications and to support admissions counseling workflows. The deployment used MCube Cloud Contact Center in the Call Center category to provide a hosted cloud contact management layer for admissions operations across India, with cloud IVR, call recording, and track modules enabled.
The implementation included MCube IVR, call recording, MCube Track and MCUBE X for CRM integration as the primary functional modules. MCube Cloud Contact Center was configured for interactive voice response flows to capture and triage prospective student enquiries, session recording for quality assurance, and agent-facing call handling to improve counselor productivity and standardize responses.
MCube Track and MCUBE X were used to synchronize call metadata and recordings with the institute CRM so counselors could access call logs alongside prospect records. Operational coverage focused on the admissions team and parent engagement processes, aligning call routing and queuing with counselor schedules and admissions counseling workflows in India.
Governance changes emphasized standardized call monitoring and quality control, including recorded call review processes and IVR script governance to ensure consistent candidate handling. According to the MCube case study the rollout delivered improved counselor productivity, standardized call monitoring, and elimination of missed calls as the primary outcomes.
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Vested Finance | Banking and Financial Services | 50 | $10M | United States | MCube | MCube Cloud Contact Center | Call Center | 2020 | n/a |
In 2020, Vested Finance implemented MCube Cloud Contact Center, deploying MCube’s cloud telephony to handle surges in customer outreach. The deployment targeted finance customer engagement operations in India and emphasized scalable outbound calling capabilities within the Call Center application category.
The implementation configured cloud telephony for high-volume outbound dialing, layered with real-time monitoring dashboards and system-level call recording to capture interactions and maintain visibility into agent activity. Configuration prioritized scalable concurrent call handling and outbound campaign orchestration to support rapid demand growth while preserving connectivity and recording fidelity.
Operational coverage focused on customer engagement teams in India, aligning telephony controls with sales and support workflows to centralize outbound outreach under the MCube Cloud Contact Center. The deployment supported finance-facing customer engagement functions, consolidating call connectivity and performance telemetry for supervisors and operations leads.
Rollout occurred during early 2020 demand growth and included live monitoring and reporting to enable supervisors to manage throughput and quality. MCube’s case study credits the MCube Cloud Contact Center with approximately 20% increase in team efficiency, improved call connectivity and clearer visibility into performance metrics after deployment.
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