List of MCube MCONNECT Customers
Bengaluru, 560066,
India
Since 2010, our global team of researchers has been studying MCube MCONNECT customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased MCube MCONNECT for Customer Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using MCube MCONNECT for Customer Engagement include: BigBasket, a India based Retail organisation with 6000 employees and revenues of $1.70 billion, Vested Finance, a United States based Banking and Financial Services organisation with 50 employees and revenues of $10.0 million, M S Raiaiah Hospitals, a India based Healthcare organisation with 25 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using MCube MCONNECT, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The MCube MCONNECT customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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BigBasket | Retail | 6000 | $1.7B | India | MCube | MCube MCONNECT | Customer Engagement | 2020 | n/a |
In 2020, BigBasket implemented MCube MCONNECT as a Customer Engagement solution to introduce cloud telephony capabilities across its operations. The deployment centered on MCube MCONNECT and targeted telephony and omnichannel contact capabilities to support outbound dialing and contact center workflows.
The implementation included cloud telephony features such as an autodialer, number masking, call tracking and centralized reporting. These capabilities were used to instrument outbound campaigns and to capture call metadata and performance metrics, aligning with common Customer Engagement functional terminology like contact routing, call analytics and agent workflow orchestration.
Operational scope covered Big Basket Daily outbound and contact center operations across India, with the platform applied to improve agent productivity and to streamline lead management processes. The solution was positioned to standardize outbound calling patterns and to provide consolidated call tracking and reporting for regional operations.
Governance and process changes focused on centralizing telephony controls and reporting to enable consistent lead handling and agent monitoring, while maintaining number masking for customer privacy. Reported outcomes from the implementation included improved agent productivity and enhanced lead management as described in the MCube case study.
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M S Raiaiah Hospitals | Healthcare | 25 | $1M | India | MCube | MCube MCONNECT | Customer Engagement | 2020 | n/a |
In 2020, M S Raiaiah Hospitals implemented MCube MCONNECT, a Customer Engagement solution, to establish a cloud hosted contact centre and IVR environment for patient call routing, ambulance dispatch and call tracking during the COVID-19 period. The deployment targeted the hospital call centre and emergency response workflows, aligning the application with patient services and ambulance operations rather than back office systems.
MCube MCONNECT was configured to deliver cloud telephony and IVR scripting for automated triage, queue management for contact centre agents, and call tracking instrumentation. The case material supports inferred use of the MCONNECT omnichannel module given MCube's description of cloud telephony and CRM integrations, so functional modules implemented include omnichannel routing, IVR automation, call recording and dispatcher workflow orchestration.
Integrations described in the case study include CRM integration and telephony consolidation into the cloud hosted contact centre, enabling synchronous routing between inbound patient calls and ambulance dispatch workflows. Operational coverage focused on the hospital's patient-facing call centre and ambulance dispatch function, affecting clinical intake and emergency logistics.
Governance and rollout emphasized IVR script configuration and runtime operational control by call centre supervisors to support COVID-19 surge conditions. Outcomes reported by MCube include higher pickup rates and approximately 30 percent productivity improvement in call handling after the MCube MCONNECT implementation.
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Vested Finance | Banking and Financial Services | 50 | $10M | United States | MCube | MCube MCONNECT | Customer Engagement | 2020 | n/a |
In 2020, Vested Finance implemented MCube MCONNECT to support Customer Engagement, leveraging MCube cloud telephony to scale outbound calling and contact centre workflows. The deployment prioritized scaling outbound campaigns and improving real-time operational visibility for customer outreach.
MCube MCONNECT provided outbound dialing, real-time call monitoring, and system-level call recording as core functional capabilities, reflecting contact-centre and omnichannel Customer Engagement functionality. Configuration emphasized automated campaign orchestration and live monitoring to enable quality assurance and agent supervision.
Operational scope centered on outbound sales and customer activation teams, with a defined focus on improving connectivity for customer activations in India. The implementation centralized voice operations within the Customer Engagement stack and standardized workflows for campaign execution and agent oversight.
The case study reports a ~20% increase in team efficiency and improved connectivity for Indian customer activations after the rollout. Vested Finance used MCube MCONNECT to instrument outbound operations, monitoring, and recording as part of its Customer Engagement environment.
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Buyer Intent: Companies Evaluating MCube MCONNECT
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