List of MCube Softphone Customers
Bengaluru, 560066,
India
Since 2010, our global team of researchers has been studying MCube Softphone customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased MCube Softphone for PBX, VoiP and Phone Systems from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using MCube Softphone for PBX, VoiP and Phone Systems include: BigBasket, a India based Retail organisation with 6000 employees and revenues of $1.70 billion, Zell Education, a India based Education organisation with 30 employees and revenues of $2.0 million, M S Raiaiah Hospitals, a India based Healthcare organisation with 25 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using MCube Softphone, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The MCube Softphone customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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BigBasket | Retail | 6000 | $1.7B | India | MCube | MCube Softphone | PBX, VoiP and Phone Systems | 2020 | n/a |
In 2020 BigBasket implemented MCube Softphone as part of a cloud telephony deployment for Big Basket Daily. The MCube Softphone deployment, classified under PBX, VoiP and Phone Systems, centered on a cloud dialer and click-to-call functionality to support contact-center and customer retention operations across India.
Functional modules implemented included cloud dialer and autodialer workflows, click-to-call integration for agent desktops, number-masking to protect customer privacy, and centralized reporting for campaign and retention analytics. MCube Softphone served as the agent endpoint for telephony features, enabling outbound dialing, call handling and campaign orchestration consistent with PBX, VoiP and Phone Systems capabilities.
Operational scope covered Big Basket Daily contact-center and customer retention teams across India, with reporting used to drive operational oversight and campaign adjustments. The deployment delivered improved reach and a reported 3x increase in agent productivity.
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M S Raiaiah Hospitals | Healthcare | 25 | $1M | India | MCube | MCube Softphone | PBX, VoiP and Phone Systems | 2020 | n/a |
In 2020, M S Raiaiah Hospitals implemented MCube Softphone in the PBX, VoiP and Phone Systems category. The deployment leveraged MCube cloud contact-center capabilities including IVR, call recording and API integration to centralize inbound patient calls and ambulance dispatch workflows in Bengaluru.
Implementation included configuration of the MCube Softphone as agent endpoints and cloud-side routing and queuing, with IVR trees and call recording to triage and document patient interactions. API integration connected telephony events and call metadata to dispatch workflows and call logs, enabling programmatic routing and enhanced operational visibility. Functional modules implemented covered contact-center routing, IVR self-service, call recording, and softphone endpoint management.
Operational coverage targeted patient call handling and ambulance dispatch, affecting clinical front desk and emergency coordination functions. Governance concentrated on centralized routing policies and recorded call visibility to standardize response workflows, with rollout aligned to contact-center agent processes. The case study reports improved call visibility and a productivity increase of about 30 percent following the deployment.
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Zell Education | Education | 30 | $2M | India | MCube | MCube Softphone | PBX, VoiP and Phone Systems | 2023 | n/a |
In 2023, Zell Education implemented MCube Softphone to centralize telephony across its India operations. The MCube Softphone deployment is part of its PBX, VoiP and Phone Systems footprint and was rolled out across multiple Indian cities to raise inbound call handling efficiency by about 30% and improve outbound connectivity and analytics.
The implementation emphasized the MCube Softphone softphone client, click to call functionality, call tracking and telephony calling workflows. Configuration work cited in the case study included user provisioning for customer facing agents, call routing and call analytics instrumentation, aligning with standard PBX, VoiP and Phone Systems capabilities. The narrative infers module usage of MCube Softphone for both inbound handling and outbound dialing, and describes CRM integration for call logging and contact context.
Operational coverage targeted customer facing functions including admissions, student support and outbound outreach teams across multiple cities, consolidating call metadata for centralized analytics and reporting. Integration with the institution CRM captured call activity and contact context to improve outbound connectivity and analytics. The deployment of MCube Softphone enabled consolidated telephony tracking and was reported to increase inbound call handling efficiency by about 30 percent.
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Buyer Intent: Companies Evaluating MCube Softphone
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