List of MeridianLink DecisionLender Customers
MeridianLink
3560 Hyland Avenue,
Costa Mesa, 92626, CA,
United States
Costa Mesa, 92626, CA,
United States
1 419-782-5015
Professional Services
682
$316M
Since 2010, our global team of researchers has been studying MeridianLink DecisionLender customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased MeridianLink DecisionLender for Loan Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using MeridianLink DecisionLender for Loan Management include: Axos Bank(former BofI Federal Bank), a United States based Banking and Financial Services organisation with 1989 employees and revenues of $1.24 billion, TowneBank, a United States based Banking and Financial Services organisation with 3000 employees and revenues of $692.0 million, Community Bank, a United States based Banking and Financial Services organisation with 2000 employees and revenues of $500.0 million, 1st Franklin Financial, a United States based Banking and Financial Services organisation with 1709 employees and revenues of $389.0 million, Park National Bank, a United States based Banking and Financial Services organisation with 1800 employees and revenues of $210.0 million and many others.
Contact us if you need a completed and verified list of companies using MeridianLink DecisionLender, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The MeridianLink DecisionLender customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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1st Franklin Financial | Banking and Financial Services | 1709 | $389M | United States | MeridianLink | MeridianLink DecisionLender | Loan Management | 2023 | n/a |
In 2023 1st Franklin Financial implemented MeridianLink DecisionLender as its Loan Management application. The deployment focused on origination and underwriting functions and was led by internal application development and origination teams. MeridianLink DecisionLender was positioned as the primary rules engine for credit decisioning and automated underwriting across retail lending channels.
MeridianLink DecisionLender was configured to host decision rules, scoring logic, and database queries, leveraging DecisionLender 4 query capabilities for real time decisioning and exception workflows. Configuration work included building and tuning rule sets, authoring queries, and scripting utilities to generate cover letters and contract packages for QA and fulfillment processes. The implementation emphasized rule lifecycle management, version control of decision logic, and automated workflow orchestration to drive loan adjudication steps.
Integrations were implemented via APIs that enable DecisionLender to retrieve data from the loan servicing system and other data sources, supporting data enriched decisioning and cross system validation. The technical scope included database query management and API endpoints to surface servicing and borrower data into DecisionLender for underwriting and post decision processing. Operational coverage included origination teams, application development, QA, and loan operations where DecisionLender outputs feed downstream fulfillment tasks.
Governance and process changes were instituted with application development serving as subject matter expert for DecisionLender queries and rule maintenance, centralizing ownership of decision logic and query optimization. The rollout incorporated scripted utilities and QA focused automation to standardize contract package generation and reduce manual steps in adjudication and mailing workflows. Ongoing stewardship centered on rule governance, query ownership, and integration maintenance between MeridianLink DecisionLender and the servicing and data sources.
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Axos Bank(former BofI Federal Bank) | Banking and Financial Services | 1989 | $1.2B | United States | MeridianLink | MeridianLink DecisionLender | Loan Management | 2024 | n/a |
In 2024, Axos Bank implemented MeridianLink DecisionLender to centralize Loan Management across its direct, indirect, and small business lending channels. The deployment was part of a unified platform approach that also included MeridianLink Opening and MeridianLink Consulting to unify lending and deposit operations under a single origination fabric.
MeridianLink DecisionLender was configured with custom scoring and AdminPro configuration services to enable automated decisioning, dynamic pricing, and rule-based underwriting. DecisionLender’s intelligent automation and MeridianLink Consulting’s custom scoring were used to drive credit and pricing decisions, while AdminPro accelerated configuration, reduced deployment errors, and supported daily operations.
The platform was integrated with Axos Bank’s proprietary digital platform to preserve a consistent mobile first customer experience, and MeridianLink Opening provided deposit account intake capable of processing around 30,000 small business applications monthly. Operational scope covered underwriting, credit decisioning, pricing, and deposit account origination across personal and business banking, consolidating a single underwriting team and a universal origination system for multiple products.
Governance was shifted toward centralized underwriting and unified rule management to reduce complexity and duplicate processes, with AdminPro reducing the need for an internal support team through expert configuration. Outcomes explicitly reported include increased auto-decisioning approvals from 40 percent to 50 percent with a path to 80 percent, consolidated underwriting and origination workflows, and the ability to scale processing volumes while maintaining a unified customer account view.
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Community Bank | Banking and Financial Services | 2000 | $500M | United States | MeridianLink | MeridianLink DecisionLender | Loan Management | 2024 | n/a |
In 2024 Community Bank, N.A. upgraded and implemented MeridianLink DecisionLender as its central Loan Management platform, transitioning from DecisionLender version 3.5 to DecisionLender 4.0 to modernize loan origination and automated decisioning workflows. The implementation was positioned as an end-to-end Loan Origination System deployment, governed by the bank’s Business Systems team and focused on consolidating credit decisioning, onboarding, and rate management capabilities within the Loan Management category.
The deployment concentrated on decisioning and scorecard configuration, automated underwriting, rate change controls, and feature onboarding. MeridianLink DecisionLender was configured to refine multi-source scorecard logic and operational rule sets, and the project included system configuration, test scripting, user acceptance testing, and structured user training to operationalize new LOS features and regulatory updates.
Integrations were explicitly managed with third-party dealer and data platforms, including Kinective, DealerTrack, and RouteOne, to support indirect origination channels and dealer-submitted loan files. Operational coverage included indirect loan operations, loan officers responsible for decisioning within assigned limits, business systems analysts, and coordination with Audit and Compliance, extending the application footprint across origination, credit review, and dealer relationship workflows.
Governance emphasized a single point of contact model with the Business Systems Analyst serving as liaison between internal stakeholders and external vendors, formalized communication of timelines, and collaborative troubleshooting during rollout. Controls and configuration reviews were paired with Audit and Compliance checks to ensure LOS configurations aligned with evolving regulatory requirements and internal control standards.
Explicit outcomes documented during the upgrade include a 25 percent increase in automated decisioning efficiency through refined scorecard logic, and a reduction in rate change cycle time from three to four days down to one day, improving responsiveness for loan pricing and operations. The implementation also reported improved operational efficiency and stakeholder alignment driven by structured testing, training, and cross-functional coordination.
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Five-Star Bank | Banking and Financial Services | 600 | $62M | United States | MeridianLink | MeridianLink DecisionLender | Loan Management | 2019 | n/a |
In 2019 Five-Star Bank implemented MeridianLink DecisionLender as its Loan Management solution. The deployment established MeridianLink DecisionLender as the primary loan decisioning and lifecycle orchestration platform for the bank's lending activities.
The implementation encompassed core Loan Management capabilities typical for the category, including automated decisioning and underwriting rule engines, workflow orchestration for application adjudication, configurable product catalogs and business rules, and document capture and tracking to support end-to-end loan processing. MeridianLink DecisionLender was configured to enforce product-line rules and pricing parameters consistent with the bank's product strategy for consumer, retail small business, commercial, and municipal lending.
Operationally, MeridianLink DecisionLender was deployed in a technology stack alongside the bank's CRM platforms Synapsys and Salesforce, its loan origination tooling including MortgageBot, and deposit onboarding platforms such as JHA Streamline and Q2 GRO, enabling coordinated handoffs across origination, servicing, and product teams. The platform operated across UAT and PROD environments to support staged configuration, validation, and release of decisioning rules and product changes.
Governance over MeridianLink DecisionLender changes was routed through existing enterprise controls, including New Product Approval and the Change Advisory Board, with formal validation plans required for material product-line modifications in UAT and PROD. Product management and lending operations maintained responsibility for rule configuration, change validation, and aligning the DecisionLender configuration with executive committees overseeing pricing and product exceptions.
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Foundation Finance Company | Banking and Financial Services | 200 | $25M | United States | MeridianLink | MeridianLink DecisionLender | Loan Management | 2024 | n/a |
In 2024, Foundation Finance Company deployed MeridianLink DecisionLender as its dealer portal and loan origination engine. The deployment is focused on dealer submitted credit applications and prequalification processes within the United States and is categorized under Loan Management.
MeridianLink DecisionLender is configured to handle dealer portal functionality and core loan origination workflows, including electronic credit application intake, prequalification screening, and decisioning capabilities typical of Loan Management platforms. Vendor facing pages and dealer resources on the company public site are explicitly tied to the DecisionLender portal to guide dealers through application submission and portal navigation. Configuration signals indicate document capture, application routing, and rule driven intake workflows aligned with underwriting handoff.
The company public site and dealer documentation explicitly reference MeridianLink DecisionLender integration for electronic credit application submission, indicating portal links or embedded submission flows are used as the primary intake mechanism. Operational coverage is concentrated on dealer networks and vendor facing channels in the United States, supporting loan origination, dealer relationship management, underwriting intake, and sales operations. DecisionLender functions as the central intake and routing point for dealer originated loan requests within the Loan Management environment.
Governance emphasis is placed on standardized dealer portal workflows and published dealer resources that codify submission procedures and information flows to underwriting and operations. The implementation narrative points to consolidation of dealer submitted application processes around a single portal driven intake system, with no public details provided on rollout sequencing.
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Banking and Financial Services | 113 | $27M | United States | MeridianLink | MeridianLink DecisionLender | Loan Management | 2022 | n/a |
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Banking and Financial Services | 100 | $35M | United States | MeridianLink | MeridianLink DecisionLender | Loan Management | 2024 | n/a |
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Banking and Financial Services | 10 | $1M | United States | MeridianLink | MeridianLink DecisionLender | Loan Management | 2021 | n/a |
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Banking and Financial Services | 1800 | $210M | United States | MeridianLink | MeridianLink DecisionLender | Loan Management | 2023 | n/a |
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Banking and Financial Services | 3000 | $692M | United States | MeridianLink | MeridianLink DecisionLender | Loan Management | 2023 | n/a |
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Buyer Intent: Companies Evaluating MeridianLink DecisionLender
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating MeridianLink DecisionLender. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating MeridianLink DecisionLender for Loan Management include:
- Inovatec, a Canada based Banking and Financial Services organization with 175 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD MeridianLink DecisionLender Coverage
MeridianLink DecisionLender is a Loan Management solution from MeridianLink.
Companies worldwide use MeridianLink DecisionLender, from small firms to large enterprises across 21+ industries.
Organizations such as Axos Bank(former BofI Federal Bank), TowneBank, Community Bank, 1st Franklin Financial and Park National Bank are recorded users of
MeridianLink DecisionLender for Loan Management.
Companies using MeridianLink DecisionLender are most concentrated in Banking and Financial Services, with adoption spanning over 21 industries.
Companies using MeridianLink DecisionLender are most concentrated in United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of MeridianLink DecisionLender across Americas, EMEA, and APAC.
Companies using MeridianLink DecisionLender range from small businesses with 0-100 employees - 20%, to mid-sized firms with 101-1,000 employees - 30%, large organizations with 1,001-10,000 employees - 50%, and global enterprises with 10,000+ employees - 0%.
Customers of MeridianLink DecisionLender include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified MeridianLink DecisionLender customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Loan Management.