List of MHC Customer Communication Customers
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Since 2010, our global team of researchers has been studying MHC Customer Communication customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased MHC Customer Communication for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using MHC Customer Communication for Customer Experience include: Scotiabank, a Canada based Banking and Financial Services organisation with 86746 employees and revenues of $24.55 billion, Essilor, a France based Manufacturing organisation with 69000 employees and revenues of $16.94 billion, Strafer Ingegneria Italy, a Italy based Professional Services organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using MHC Customer Communication, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The MHC Customer Communication customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Essilor | Manufacturing | 69000 | $16.9B | France | MHC Automation | MHC Customer Communication | Customer Experience | 2019 | n/a |
In 2019, Essilor implemented MHC Customer Communication, deploying MHC NorthStar CCM to centralize high volume rendering and printing across 30 Essilor entities. The deployment targeted customer communications in the Customer Experience category, standardizing document production and template management across multiple business units.
MHC Customer Communication was configured with document automation and template management modules to enable CCM document automation workflows, automated rendering engines, and print production orchestration. Module usage is explicit on the vendor page, with centralized template repositories and automated rendering pipelines supporting straight through production.
Per the vendor case study the deployment delivered 100% straight through processing, enabled redeployment of support staff, and reduced infrastructure costs. Operational governance shifted to centralized template control and production orchestration to sustain automated customer communication flows across the 30 entities.
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Scotiabank | Banking and Financial Services | 86746 | $24.5B | Canada | MHC Automation | MHC Customer Communication | Customer Experience | 2020 | n/a |
In 2020 Scotiabank implemented MHC Customer Communication, a Customer Experience application used to author and generate customer communications and transactional statements. MHC Customer Communication is referenced by the vendor as a CCM and design toolset intended to enable business users to manage communications without heavy IT involvement.
The implementation centered on template-driven composition and document generation capabilities, including design tool access for non-technical users, variable data composition for transactional statements, and configurable approval workflows. The MHC Customer Communication deployment emphasized business user control of communication content, template libraries, and rendering for statement production workflows commonly associated with customer communications management.
Operationally the platform was applied within customer communications and statement generation processes, shifting day-to-day ownership of message updates to business teams. Governance changes included role-based access to design tools and instituted workflow approvals to reduce dependency on IT for routine communication changes, consistent with the vendor claim that the solution empowered business users and reduced reliance on IT.
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Strafer Ingegneria Italy | Professional Services | 10 | $1M | Italy | MHC Automation | MHC Customer Communication | Customer Experience | 2021 | n/a |
In 2021, Strafer Ingegneria implemented MHC Customer Communication. Strafer Ingegneria is a small professional services firm in Italy that used the Customer Experience application to address compliance and communications challenges, with MHC citing a customer quote that MHC resolved compliance and communications issues. The deployment is referenced on MHC Automation’s customer communication platform pages rather than as a formal public case study.
The implementation centered on MHC NorthStar document and communications automation, with the MHC Customer Communication solution configured to automate document generation and the orchestration of compliance related correspondence. Modules inferred from the vendor quote include CCM document automation, template orchestration, and rule based compliance controls, applied to statutory notices and client facing communications workflows. Configuration work emphasized template centralization, variable data population, and automated delivery logic consistent with Customer Experience platform practices.
Operational scope focused on Strafer’s Italy operations with vendor material indicating relevance across EMEA communications processes, targeting compliance and client communications functions rather than broader enterprise HR or finance processes. Governance changes described in vendor materials include centralizing templates and embedding automated compliance checks into communications workflows to standardize regulatory correspondence. The vendor quote explicitly states MHC resolved the firm’s compliance and communications issues, indicating improved control over regulated customer communications.
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