List of Microsoft Azure Communication Services Customers
Microsoft
One Microsoft Way,
Redmond, 98052-6399, WA,
United States
Redmond, 98052-6399, WA,
United States
1 425-882-8080
Professional Services
228000
$320.0B
Since 2010, our global team of researchers has been studying Microsoft Azure Communication Services customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Microsoft Azure Communication Services for API Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Microsoft Azure Communication Services for API Management include: ABN AMRO Netherlands, a Netherlands based Banking and Financial Services organisation with 18295 employees and revenues of $7.00 billion, Montgomery County, MD, a United States based Government organisation with 12500 employees and revenues of $6.80 billion, Memorial Sloan Kettering Cancer Center, a United States based Healthcare organisation with 21838 employees and revenues of $6.63 billion, Jyske Bank, a Denmark based Banking and Financial Services organisation with 3938 employees and revenues of $1.34 billion, Lynk and Company, a Sweden based Automotive organisation with 1000 employees and revenues of $250.0 million and many others.
Contact us if you need a completed and verified list of companies using Microsoft Azure Communication Services, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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ABN AMRO Netherlands | Banking and Financial Services | 18295 | $7.0B | Netherlands | Microsoft | Microsoft Azure Communication Services | API Management | 2022 | n/a |
In 2022, ABN AMRO Netherlands implemented Microsoft Azure Communication Services to embed branded video banking and remote advisory into its digital banking portal. The deployment used Microsoft Azure Communication Services within an API Management context to surface real-time communication APIs for customer-facing interactions and session orchestration.
The implementation concentrated on customer-facing CRM and video banking capabilities, configuring real-time video, messaging, and appointment workflows to support remote advisory sessions. Functional configuration emphasized branded UI components, automated session initiation and advisor routing, and integration points for appointment lifecycle management.
Integrations included Microsoft Teams for advisor collaboration and Dynamics 365 for CRM and appointment scheduling, linking session records and advisory notes back into customer profiles. Operational coverage was centered on the Netherlands digital banking portal and impacted retail advisory and contact center workflows responsible for remote customer engagement.
Governance focused on aligning communication sessions with CRM workflows to standardize appointment handling and advisor escalation across digital channels. This customer-facing CRM and video banking implementation increased Net Promoter Score for video banking and reduced branch reliance.
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Jyske Bank | Banking and Financial Services | 3938 | $1.3B | Denmark | Microsoft | Microsoft Azure Communication Services | API Management | 2024 | TAT Technologies Ltd. |
In 2024 Jyske Bank implemented Microsoft Azure Communication Services to power a Digital Receptionist kiosk in its branches, using the deployment under the API Management application category to expose communication workflows to internal staff. The solution was delivered with TAT Technologies Ltd. as the systems integrator and focused on enabling branch visitors to notify employees or request assistance via a kiosk interface.
The implementation configured a branch-facing Digital Receptionist module that handles visitor check-in and assistance requests, with an API-driven orchestration layer built on Microsoft Azure Communication Services. Functional capabilities implemented include visitor notification routing, receptionist workflow triggers, and real-time interop with employee collaboration endpoints, where the Microsoft Azure Communication Services APIs mediate signaling and message exchange.
Integrations included Microsoft Teams for employee-facing notifications and the Microsoft Azure Communication Services runtime as the communications fabric, with TAT Technologies Ltd. responsible for integrating the kiosk frontend to the ACS API layer and Teams notification flows. The architecture centralized API Management for consistent routing and authentication of kiosk events to enterprise messaging endpoints, and the operational scope was explicitly branch-facing, impacting front-line branch staff and customer reception processes.
Governance and rollout were managed as a partner-led branch deployment with operational support from Jyske Bank, and the change shifted visitor handling workflows toward automated notification and employee paging. Reported outcomes included improved operational reliability and a 50 percent faster customer-handling metric, reflecting measurable improvements in branch visitor processing.
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Lynk and Company | Automotive | 1000 | $250M | Sweden | Microsoft | Microsoft Azure Communication Services | API Management | 2022 | n/a |
In 2022, Lynk and Company implemented Microsoft Azure Communication Services to enable native in vehicle meetings and collaboration on its infotainment system in Sweden. The implementation integrated Microsoft Azure Communication Services with Microsoft Teams to demonstrate Teams and ACS interoperability for automotive customer engagement and in vehicle meeting scenarios. This work sits within API Management for real time communication, leveraging communication APIs to surface meeting join, signaling, and media capabilities inside the vehicle user interface.
Architecturally the deployment embedded ACS client capabilities into the infotainment application while routing signaling and media through Azure cloud services, enabling Teams meeting connectivity from the vehicle. Functional modules inferred from Microsoft developer materials include in vehicle meetings built on ACS with Teams interoperability, presence and media relay, and session authentication and access control to manage vehicle user sessions. The implementation targeted automotive customer engagement on its Swedish infotainment systems, and it demonstrates a repeatable pattern for extending Microsoft Azure Communication Services and Microsoft Teams productivity into vehicle environments.
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Memorial Sloan Kettering Cancer Center | Healthcare | 21838 | $6.6B | United States | Microsoft | Microsoft Azure Communication Services | API Management | 2021 | Accenture |
In 2021 Memorial Sloan Kettering Cancer Center implemented Microsoft Azure Communication Services to build MSK Telemedicine, an API Management oriented integration that exposes communication APIs for browser-based virtual clinic rooms and remote patient visits. The United States healthcare deployment went live in 2021 and has supported over 200,000 virtual appointments, establishing Microsoft Azure Communication Services as the core communications layer for telehealth workflows.
The implementation uses Microsoft Azure Communication Services together with Microsoft Teams to deliver browser-accessible virtual clinic rooms, relying on Azure Communication Services APIs to orchestrate real-time audio and video sessions and session lifecycle management. Functional capabilities implemented include browser-based patient access, clinician join flows through Teams interoperability, and API driven session provisioning that enables scheduled telemedicine encounters.
Integrations are explicit with Microsoft Teams and with internal MSK clinical systems through API endpoints, providing operational coverage across outpatient virtual visits and remote patient consultations in the United States. The deployment is maintained and supported by MSK DigITs, with development and ongoing support carried out in collaboration with Accenture and Avanade, tying engineering ownership to clinical operations and IT support functions.
Governance and operationalization emphasize internal ownership by MSK DigITs and vendor collaboration, with Accenture and Avanade providing implementation and ongoing services while MSK retains platform support and clinical workflow alignment. Microsoft Azure Communication Services is restated as the application central to the solution and the platform is positioned to support continued telemedicine operations and API first integration patterns for clinical teams and patient access.
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Montgomery County, MD | Government | 12500 | $6.8B | United States | Microsoft | Microsoft Azure Communication Services | API Management | 2021 | Zammo |
In 2021, Montgomery County, MD deployed Microsoft Azure Communication Services to power a multilingual, voice first virtual assistant for MC311 and COVID-19 vaccine registration. The implementation used Microsoft Azure Communication Services in an API Management architecture to automate inbound calls and appointment booking for citizen-facing contact center operations.
Zammo.ai provided implementation and professional services, delivering the conversational layer and integration work that enabled voice automation and multilingual support. Functional capabilities implemented included inbound call intake, natural language understanding driven dialog flows, automated appointment scheduling workflows, and real time call routing to human agents when required. Configuration focused on voice channel orchestration, speech recognition tuning, and language model alignment to MC311 and vaccine registration intents.
Operational coverage targeted Montgomery County citizen services, specifically MC311 and the COVID-19 vaccine hotline, operating across county contact center touchpoints in the United States. Integrations explicitly included Microsoft Azure Communication Services together with Zammo.ai professional services for end to end handling of inbound voice traffic. The deployment centralized API Management for voice session control, call routing, and appointment booking orchestration.
Governance and rollout leveraged Zammo.ai professional services to manage phased cutover for the vaccine hotline and MC311, with operational handoff to county contact center teams. Per the Microsoft customer story, outcomes documented included a reduction in abandoned calls from 18% to 3%, roughly a 90 percent reduction in hold times, and handling 100% of inbound vaccine hotline calls. The implementation links Montgomery County Microsoft Azure Communication Services API Management to measurable citizen service outcomes and contact center automation.
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FAQ - APPS RUN THE WORLD Microsoft Azure Communication Services Coverage
Microsoft Azure Communication Services is a API Management solution from Microsoft.
Companies worldwide use Microsoft Azure Communication Services, from small firms to large enterprises across 21+ industries.
Organizations such as ABN AMRO Netherlands, Montgomery County, MD, Memorial Sloan Kettering Cancer Center, Jyske Bank and Lynk and Company are recorded users of
Microsoft Azure Communication Services for API Management.
Companies using Microsoft Azure Communication Services are most concentrated in Banking and Financial Services, Government and Healthcare, with adoption spanning over 21 industries.
Companies using Microsoft Azure Communication Services are most concentrated in Netherlands, United States and Denmark, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Microsoft Azure Communication Services across Americas, EMEA, and APAC.
Companies using Microsoft Azure Communication Services range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 20%, large organizations with 1,001-10,000 employees - 20%, and global enterprises with 10,000+ employees - 60%.
Customers of Microsoft Azure Communication Services include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Microsoft Azure Communication Services customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of API Management.