List of Microsoft Azure Communication Services Customers
Redmond, 98052-6399, WA,
United States
Since 2010, our global team of researchers has been studying Microsoft Azure Communication Services customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Microsoft Azure Communication Services for API Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Microsoft Azure Communication Services for API Management include: ABN AMRO Netherlands, a Netherlands based Banking and Financial Services organisation with 18295 employees and revenues of $7.00 billion, Montgomery County, MD, a United States based Government organisation with 12500 employees and revenues of $6.80 billion, Memorial Sloan Kettering Cancer Center, a United States based Healthcare organisation with 21838 employees and revenues of $6.63 billion, Jyske Bank, a Denmark based Banking and Financial Services organisation with 3938 employees and revenues of $1.34 billion, Lynk and Company, a Sweden based Automotive organisation with 1000 employees and revenues of $250.0 million and many others.
Contact us if you need a completed and verified list of companies using Microsoft Azure Communication Services, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Microsoft Azure Communication Services customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
ABN AMRO Netherlands | Banking and Financial Services | 18295 | $7.0B | Netherlands | Microsoft | Microsoft Azure Communication Services | API Management | 2022 | n/a |
In 2022, ABN AMRO Netherlands implemented Microsoft Azure Communication Services to embed branded video banking and remote advisory into its digital banking portal. The deployment used Microsoft Azure Communication Services within an API Management context to surface real-time communication APIs for customer-facing interactions and session orchestration.
The implementation concentrated on customer-facing CRM and video banking capabilities, configuring real-time video, messaging, and appointment workflows to support remote advisory sessions. Functional configuration emphasized branded UI components, automated session initiation and advisor routing, and integration points for appointment lifecycle management.
Integrations included Microsoft Teams for advisor collaboration and Dynamics 365 for CRM and appointment scheduling, linking session records and advisory notes back into customer profiles. Operational coverage was centered on the Netherlands digital banking portal and impacted retail advisory and contact center workflows responsible for remote customer engagement.
Governance focused on aligning communication sessions with CRM workflows to standardize appointment handling and advisor escalation across digital channels. This customer-facing CRM and video banking implementation increased Net Promoter Score for video banking and reduced branch reliance.
|
 |
Jyske Bank | Banking and Financial Services | 3938 | $1.3B | Denmark | Microsoft | Microsoft Azure Communication Services | API Management | 2024 | TAT Technologies Ltd. |
In 2024 Jyske Bank implemented Microsoft Azure Communication Services to power a Digital Receptionist kiosk in its branches, using the deployment under the API Management application category to expose communication workflows to internal staff. The solution was delivered with TAT Technologies Ltd. as the systems integrator and focused on enabling branch visitors to notify employees or request assistance via a kiosk interface.
The implementation configured a branch-facing Digital Receptionist module that handles visitor check-in and assistance requests, with an API-driven orchestration layer built on Microsoft Azure Communication Services. Functional capabilities implemented include visitor notification routing, receptionist workflow triggers, and real-time interop with employee collaboration endpoints, where the Microsoft Azure Communication Services APIs mediate signaling and message exchange.
Integrations included Microsoft Teams for employee-facing notifications and the Microsoft Azure Communication Services runtime as the communications fabric, with TAT Technologies Ltd. responsible for integrating the kiosk frontend to the ACS API layer and Teams notification flows. The architecture centralized API Management for consistent routing and authentication of kiosk events to enterprise messaging endpoints, and the operational scope was explicitly branch-facing, impacting front-line branch staff and customer reception processes.
Governance and rollout were managed as a partner-led branch deployment with operational support from Jyske Bank, and the change shifted visitor handling workflows toward automated notification and employee paging. Reported outcomes included improved operational reliability and a 50 percent faster customer-handling metric, reflecting measurable improvements in branch visitor processing.
|
 |
Lynk and Company | Automotive | 1000 | $250M | Sweden | Microsoft | Microsoft Azure Communication Services | API Management | 2022 | n/a |
In 2022, Lynk and Company implemented Microsoft Azure Communication Services to enable native in vehicle meetings and collaboration on its infotainment system in Sweden. The implementation integrated Microsoft Azure Communication Services with Microsoft Teams to demonstrate Teams and ACS interoperability for automotive customer engagement and in vehicle meeting scenarios. This work sits within API Management for real time communication, leveraging communication APIs to surface meeting join, signaling, and media capabilities inside the vehicle user interface.
Architecturally the deployment embedded ACS client capabilities into the infotainment application while routing signaling and media through Azure cloud services, enabling Teams meeting connectivity from the vehicle. Functional modules inferred from Microsoft developer materials include in vehicle meetings built on ACS with Teams interoperability, presence and media relay, and session authentication and access control to manage vehicle user sessions. The implementation targeted automotive customer engagement on its Swedish infotainment systems, and it demonstrates a repeatable pattern for extending Microsoft Azure Communication Services and Microsoft Teams productivity into vehicle environments.
|
 |
|
Healthcare | 21838 | $6.6B | United States | Microsoft | Microsoft Azure Communication Services | API Management | 2021 | Accenture |
|
|
|
|
Government | 12500 | $6.8B | United States | Microsoft | Microsoft Azure Communication Services | API Management | 2021 | Zammo |
|
Buyer Intent: Companies Evaluating Microsoft Azure Communication Services
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||