List of Microsoft Azure SignalR Service Customers
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Since 2010, our global team of researchers has been studying Microsoft Azure SignalR Service customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Microsoft Azure SignalR Service for CPaaS (Communication Platform as a Service) from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Microsoft Azure SignalR Service for CPaaS (Communication Platform as a Service) include: The University of Vermont Health Network, a United States based Healthcare organisation with 15000 employees and revenues of $2.77 billion, Netrix, a United States based Professional Services organisation with 647 employees and revenues of $750.0 million, Breakthru, a United States based Education organisation with 975 employees and revenues of $146.0 million, NetriX, a Switzerland based Professional Services organisation with 160 employees and revenues of $30.0 million and many others.
Contact us if you need a completed and verified list of companies using Microsoft Azure SignalR Service, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Breakthru | Education | 975 | $146M | United States | Microsoft | Microsoft Azure SignalR Service | CPaaS (Communication Platform as a Service) | 2025 | Instant Technologies |
In 2025, Breakthru implemented Microsoft Azure SignalR Service as the real-time messaging backbone for Instant Chime, an application built and deployed by Instant Technologies, to support service desk and customer engagement inside Microsoft Teams. The project is categorized under CPaaS (Communication Platform as a Service) and targeted customer engagement and employee wellbeing at a global scope.
Instant Chime was configured to deliver real-time notifications, alerts, presence signaling, and in Teams service desk workflows, with Microsoft Azure SignalR Service providing persistent connection management and low-latency push delivery for event-driven messages. The deployment emphasized CPaaS functional modules such as real-time messaging, notifications orchestration, and presence-based routing to surface incidents and customer interactions to agents inside Teams. Configuration work focused on mapping alert types to channel routing and agent notification policies.
Integrations were explicitly centered on Microsoft Teams for the user-facing experience, and Microsoft Azure SignalR Service for notifications and alerts, linking backend service desk events to front-line agents and sales touchpoints. Operational coverage included global employee wellbeing and customer engagement functions, instrumenting service desk and sales workflows for real-time escalation and response. Instant Technologies managed the technical integration and application configuration within Teams.
Governance and rollout concentrated on notification routing rules, support escalation workflows, and configuration standardization to ensure consistent agent behavior across regions. According to the Microsoft partner case study, the implementation delivered 98% first touch support resolution and improved low touch sales conversion.
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NetriX | Professional Services | 160 | $30M | Switzerland | Microsoft | Microsoft Azure SignalR Service | CPaaS (Communication Platform as a Service) | 2018 | n/a |
In 2018, NetriX implemented Microsoft Azure SignalR Service to add real time browser notifications to a customized cost estimation system for the automotive industry. The deployment used Microsoft Azure SignalR Service as a CPaaS (Communication Platform as a Service) to deliver immediate client side updates when backend tasks completed, directly improving the responsiveness of the cost estimation workflow. The implementation focused on operations and engineering teams in Switzerland and targeted improvements to customer facing user experience and system scalability.
The architecture centralized a managed SignalR layer on Azure, reducing the need to operate large self hosted SignalR infrastructure while integrating with the existing cost estimation backend. Functional capabilities implemented included event driven notifications, connection multiplexing, and session management to push status changes from long running backend processes to browser clients. Operational scope covered Swiss operations and engineering, and governance prioritized application level monitoring and reduced operational overhead so NetriX engineers could concentrate on application logic rather than real time host management.
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Netrix | Professional Services | 647 | $750M | United States | Microsoft | Microsoft Azure SignalR Service | CPaaS (Communication Platform as a Service) | 2018 | n/a |
In 2018, Netrix implemented Microsoft Azure SignalR Service to add real-time browser notifications to a customized automotive cost-estimation application. Netrix deployed Microsoft Azure SignalR Service as a CPaaS (Communication Platform as a Service) capability in the United States to support automotive operations and sales workflows.
The implementation embedded server to client push messaging and persistent client connections to deliver instant command completion updates within the cost-estimation user interface. Work focused on embedding event driven notification handlers into the application and routing completion events through Azure SignalR hubs so browser subscribers received low latency updates. Functional capabilities implemented included real-time session management, message routing, and UI notification orchestration to improve responsiveness for end users.
Operational coverage centered on automotive operations and sales teams using the cost-estimation tool, with the rollout scoped to the US region. Governance emphasized application level event workflows and notification handling, adapting sales and operations processes to surface completion events directly to browser users. The implementation improved responsiveness for users by enabling instant updates and binding Netrix application UI behavior to real-time CPaaS event streams.
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Healthcare | 15000 | $2.8B | United States | Microsoft | Microsoft Azure SignalR Service | CPaaS (Communication Platform as a Service) | 2021 | n/a |
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