List of Microsoft System Center Operations Manager Customers
Redmond, 98052-6399, WA,
United States
Since 2010, our global team of researchers has been studying Microsoft System Center Operations Manager customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Microsoft System Center Operations Manager for IT Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Microsoft System Center Operations Manager for IT Service Management include: Microsoft, a United States based Professional Services organisation with 221000 employees and revenues of $243.00 billion, Smead, a United States based Consumer Packaged Goods organisation with 1200 employees and revenues of $317.0 million, Word & Brown General Agency, a United States based Insurance organisation with 500 employees and revenues of $100.0 million and many others.
Contact us if you need a completed and verified list of companies using Microsoft System Center Operations Manager, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Microsoft | Professional Services | 221000 | $243.0B | United States | Microsoft | Microsoft System Center Operations Manager | IT Service Management | 2017 | n/a |
In 2017, Microsoft implemented Microsoft System Center Operations Manager to monitor the BizTalk Server-based hybrid integration estate operated by its Supply Chain Business Technologies group, positioning the solution as the primary IT Service Management platform for supply chain integration visibility. Microsoft System Center Operations Manager is documented as the core monitoring platform for supply chain and integration processes across global and US operations, supporting end-to-end observability of integration workflows.
The implementation configured Microsoft System Center Operations Manager to capture process-level health and alerting for BizTalk Server hosts and integration endpoints, while layering BizTalk360 on top to reduce alert noise and centralize monitoring. Functional capabilities emphasized include centralized dashboards, consolidated alerting, and actionable incident surfacing, consistent with IT Service Management monitoring and operational incident workflows.
Integrations are explicit to the BizTalk Server-based hybrid integration environment, with BizTalk360 leveraged to filter and contextualize SCOM alerts for operational teams in SCBT. Operational scope spans global supply chain operations with focused coverage in the United States, and the deployment supports supply chain and integration business functions rather than endpoint business applications.
Governance and operational practices documented in the case study show SCBT centralizing monitoring ownership and using the combined Microsoft System Center Operations Manager and BizTalk360 stack to drive more actionable alerts and unified dashboards. Outcomes reported include reduced alert noise and centralized dashboards, as described in the case study.
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Smead | Consumer Packaged Goods | 1200 | $317M | United States | Microsoft | Microsoft System Center Operations Manager | IT Service Management | 2008 | CDW Canada |
In 2008, Smead implemented Microsoft System Center Operations Manager as part of a Microsoft-based server virtualization and consolidation project in the United States. The deployment focused on improving IT infrastructure and operations monitoring to reduce downtime while supporting server consolidation. The Microsoft System Center Operations Manager implementation centralized event and performance monitoring across virtualized hosts and physical servers, and was configured with alerting, dashboards, and role-based views for IT operations staff. The deployment leveraged standard observability capabilities of SCOM to capture performance counters, service availability, and infrastructure health. Automated alerting and scripted remediation workflows were instrumented to accelerate incident response and operational troubleshooting. CDW Advanced Technology Services, engaged through CDW Canada, assisted with design and integration into Smead’s Microsoft-based virtualization stack and server estate. The implementation of Microsoft System Center Operations Manager, classified under IT Service Management, was rolled out across Smead’s US infrastructure to provide consolidated monitoring for operations and capacity planning. The project delivered improved observability and documented reductions in servers as well as lower power and cooling costs. The SCOM rollout centralized monitoring governance and standardized escalation workflows within the IT operations organization, aligning monitoring ownership, alert thresholds, and operational runbooks. This established a consistent operational fabric for ongoing virtualization management and infrastructure consolidation efforts.
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Word & Brown General Agency | Insurance | 500 | $100M | United States | Microsoft | Microsoft System Center Operations Manager | IT Service Management | 2008 | n/a |
In 2008, Word & Brown General Agency implemented Microsoft System Center Operations Manager. The Microsoft System Center Operations Manager deployment used SCOM 2007 to monitor web, database and infrastructure servers across its IT operations in the United States.
The implementation aligned to IT Service Management practices, deploying core monitoring, alerting and event correlation capabilities to detect outages and enable remote remediation. Configuration work focused on server and application health checks, telemetry collection and automated alert workflows to reduce manual incident intervention.
Integrations concentrated on instrumenting on premise web, database and infrastructure server tiers through monitoring agents and management packs, centralizing telemetry and incident signals for IT operations. Operational coverage was scoped to IT operations teams in the United States responsible for detection, notification and remote remediation of service interruptions.
Governance changes included centralized alerting, updated incident triage and escalation procedures and formalized remote remediation processes to accelerate response. The deployment improved service availability and reduced the need for manual intervention during incidents as reported.
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