List of Microvoz Call Centers Customers
Vicente López, 1638,
Argentina
Since 2010, our global team of researchers has been studying Microvoz Call Centers customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Microvoz Call Centers for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Microvoz Call Centers for Call Center include: LATAM Airlines, a Chile based Transportation organisation with 38664 employees and revenues of $12.83 billion, Starbucks, a Argentina based Retail organisation with 170 employees and revenues of $53.0 million and many others.
Contact us if you need a completed and verified list of companies using Microvoz Call Centers, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Microvoz Call Centers customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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LATAM Airlines | Transportation | 38664 | $12.8B | Chile | Microvoz | Microvoz Call Centers | Call Center | 2021 | n/a |
In 2021, LATAM Airlines implemented Microvoz Call Centers, a Call Center application. The presence of LATAM's logo in Microvoz's client gallery indicates use of Microvoz call-center and omnichannel technology within the Latin America region, with principal operational concentration in Chile, and the implementation supported contact center and customer service functions across the airline's regional operations.
Microvoz Call Centers is represented by vendor product descriptions that align with call center and omnichannel capabilities, and module usage for LATAM is inferred from those descriptions. Functional capabilities consistent with the Call Center category include multichannel queuing and routing, voice handling, web chat and messaging channels, interactive voice response and centralized agent desktop workflows, together with supervisory reporting and workforce monitoring. The implementation narrative centers on operationalizing omnichannel routing and centralized contact center operations to support LATAM Airlines customer service teams across Latin America, with configuration and governance expected to focus on queue management, agent routing rules and supervisory reporting aligned to airline contact center workflows.
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Starbucks | Retail | 170 | $53M | Argentina | Microvoz | Microvoz Call Centers | Call Center | 2021 | n/a |
In 2021, Starbucks implemented Microvoz Call Centers for customer service operations in Argentina, deploying Microvoz Call Centers classified in the Call Center category to support omnichannel customer interactions. Microvoz lists Starbucks Argentina in its client gallery, which indicates use of Microvoz’s call-center and omnichannel capabilities for the Argentina market, though the vendor page does not publish implementation timelines or measurable outcomes for this customer.
Based on Microvoz product descriptions, the Microvoz Call Centers implementation for Starbucks Argentina was configured to support omnichannel contact handling, including voice, chat, SMS and social channel routing, automatic call distribution and interactive voice response flows, agent workspaces for session and ticket handling, and operational reporting and analytics modules. These functional modules align with standard Call Center workflows and were used to centralize inbound customer service interactions and agent queuing.
Operational scope focused on customer service teams in Argentina supporting store-level and consumer inquiries, with the Microvoz Call Centers application handling contact orchestration and agent routing for the region. The vendor’s public materials do not disclose partner involvement, detailed integrations, governance model or rollout sequencing, therefore module usage and configuration details above are inferred from Microvoz product descriptions rather than from vendor-published Starbucks implementation documentation.
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