List of Mitel Critical Event Management Customers
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Since 2010, our global team of researchers has been studying Mitel Critical Event Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Mitel Critical Event Management for Critical Event Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Mitel Critical Event Management for Critical Event Management include: Deutsche Bahn, a Germany based Transportation organisation with 338000 employees and revenues of $56.30 billion, University Hospitals Birmingham NHS Foundation Trust, a United Kingdom based Healthcare organisation with 20000 employees and revenues of $2.64 billion, Mitteldeutscher Rundfunk, a Germany based Media organisation with 2000 employees and revenues of $500.0 million, Riffelalp Resort 2222m, a Switzerland based Leisure and Hospitality organisation with 85 employees and revenues of $21.0 million and many others.
Contact us if you need a completed and verified list of companies using Mitel Critical Event Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Mitel Critical Event Management customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Deutsche Bahn | Transportation | 338000 | $56.3B | Germany | Mitel | Mitel Critical Event Management | Critical Event Management | 2016 | n/a |
In 2016 Deutsche Bahn implemented Mitel Critical Event Management to strengthen transportation incident response for DB Regio Bavaria. The deployment aligned Mitel Critical Event Management with on premise Unify OpenScape Voice and OpenScape Xpert OScAR components to support dispatcher communications across Munich transport control centers.
Mitel Critical Event Management was configured to provide dispatch resilience and incident response capabilities, integrating with OpenScape Voice for enterprise telephony and OpenScape Xpert for dispatcher console and call handling functionality. The architecture emphasized high availability with OpenScape Voice and Xpert delivering five 9s availability, faster dispatcher response, and lower communications costs as part of the Mitel Unify ecosystem supporting Critical Event Management.
Operational scope covered DB Regio Bavaria dispatcher operations and Munich transport control centers, impacting dispatcher workflows, incident escalation, and communications routing. Governance and operational controls were organized around transportation and dispatch resilience practices, with Mitel Critical Event Management serving as the orchestration layer for incident response and dispatcher communications.
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Mitteldeutscher Rundfunk | Media | 2000 | $500M | Germany | Mitel | Mitel Critical Event Management | Critical Event Management | 2014 | COM plan + service Germany |
In 2014, Mitteldeutscher Rundfunk implemented Mitel Critical Event Management as part of a communications modernization, adopting the Critical Event Management application to strengthen broadcast communications continuity. The implementation is documented as an integrated Mitel reference owing to the inclusion of OScAR and DAKS modules within the Mitel portfolio.
The project upgraded the estate to an OpenScape Voice environment and deployed OScAR for conferencing, alarming and high availability communications across its broadcast sites. Functional capabilities implemented included conferencing, alarm management and resilient communications orchestration, integrated into the OpenScape Voice platform and mapped to Mitel Critical Event Management workflows.
COM plan + service Germany served as the system integrator for the upgrade and rollout across broadcast locations in Germany. Operational scope focused on broadcast operations and audience facing services, with governance oriented around communications continuity and high availability, and the deployment aimed to improve operational resilience and audience facing services.
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Riffelalp Resort 2222m | Leisure and Hospitality | 85 | $21M | Switzerland | Mitel | Mitel Critical Event Management | Critical Event Management | 2011 | Teufel NET |
In 2011 Riffelalp Resort 2222m implemented Mitel Critical Event Management to centralize alarm handling and orchestrate emergency response workflows at its Zermatt mountain property. Teufel NET delivered an OpenScape Alarm Response OScAR/DAKS implementation that was positioned and integrated as a Mitel/Unify component, enabling the deployment to be described as Mitel Critical Event Management within the Critical Event Management category.
The deployment focused on segmented fire alarm management, evacuation scenario orchestration and lift alarm handling, using OpenScape Alarm Response capabilities to classify alarms, trigger predefined evacuation procedures and route notifications to operational teams. The implementation included configuration of alarm segmentation and scenario templates, role-based notification pathways and centralized alarm event logging, reflecting standard Critical Event Management functional workflows for incident detection and response coordination.
Integration points in the implementation tied OScAR to the resort s on-site detection infrastructure, including fire detection circuits and elevator alarm panels, and to the resort s operational communications used by facilities and guest services. Teufel NET led the technical delivery and mapping of tetronik OScAR functionality into the Mitel Critical Event Management context, providing system-level integration and configuration across the property s built environment.
Governance and operational effects centered on embedding the solution into safety and facilities processes, with defined evacuation procedures and alarm-handling responsibilities for operations staff and guest services. The deployment is documented as improving guest safety and reducing operating and integration costs, outcomes stated in the project source materials.
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Healthcare | 20000 | $2.6B | United Kingdom | Mitel | Mitel Critical Event Management | Critical Event Management | 2014 | Ubiquiti |
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