List of Mitel IVR Customers
Mitel
4000 Innovation Drive,
Kanata, K2K 3K1, ON,
Canada
Kanata, K2K 3K1, ON,
Canada
1 613-592-2122
Professional Services
4200
$1.3B
Since 2010, our global team of researchers has been studying Mitel IVR customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Mitel IVR for Interactive Voice Response (IVR) from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Mitel IVR for Interactive Voice Response (IVR) include: Booking.com UK, a United Kingdom based Professional Services organisation with 2600 employees and revenues of $2.09 billion, Premium Credit, a United Kingdom based Banking and Financial Services organisation with 350 employees and revenues of $132.0 million, San Jose Water, a United States based Utilities organisation with 385 employees and revenues of $59.0 million and many others.
Contact us if you need a completed and verified list of companies using Mitel IVR, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Mitel IVR customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Booking.com UK | Professional Services | 2600 | $2.1B | United Kingdom | Mitel | Mitel IVR | Interactive Voice Response (IVR) | 2018 | n/a | In 2018 Booking.com UK implemented Mitel IVR for its Transport Business Unit in Manchester, deploying the Mitel IVR to support contact centre and customer service functions. The implementation falls under the Interactive Voice Response (IVR) category and was led by the Unified Communications team after escalation from the inhouse Service Desk, with operational ownership situated in the Manchester site. The Mitel IVR implementation included multiple functional modules and call flow designs, specifically an identity and verification IVR, over the phone CSAT capabilities, and a self service function to enable customer independence. Call flow design work was presented to contact centre stakeholders, iterated based on feedback, and implemented on the live Mitel IVR system, with logging enabled to a SQL database to capture interaction metrics and support iterative improvement. Integrations were explicit and technical, the Mitel IVR was integrated with the inhouse booking system using API calls and PowerShell automation to surface booking data during calls, and IVR interaction logs were written to a SQL database for analysis. Operational monitoring and alerting were instrumented using Logic Monitor, and the team created custom dashboards to proactively surface core process and service issues related to the Mitel IVR and associated components. Governance and operational process changes accompanied the deployment, the team established an agile Jira board to manage BAU tickets and project tasks, and created a Confluence wiki to document designs, runbooks, and post project artifacts. The implementation directly impacted contact centre workflows and BAU support processes, and was credited with saving time and money while improving the customer journey, according to internal reporting by the Unified Communications team. | |
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Premium Credit | Banking and Financial Services | 350 | $132M | United Kingdom | Mitel | Mitel IVR | Interactive Voice Response (IVR) | 2010 | n/a | In 2010, Premium Credit implemented Mitel IVR as its Interactive Voice Response (IVR) platform to support contact centre and payment handling business functions. The deployment was built around a virtual Mitel 3300 clustered network with two Mitel vMCD nodes, a dedicated Mitel IVR server and a Mitel Multimedia Contact Centre, and the implementation explicitly used the Mitel IVR application to provide call routing and self service voice workflows. The implementation included complementary Mitel components such as MiCollab Server, Mitel Border Gateway Servers and Mitel Nupoint, with Cybertech Call Recording System connected for voice recording. Integration points included BT Inbound Services used to host the main IVR front end and an Eckoh payment platform for third party payment processing, preserving a separation between IVR voice flows and external payment transactions. Operational scope centered on a large contact centre of approximately 150 agents at the Leatherhead site, with telephony and infrastructure managed by a Senior Telephony Engineer and IT infrastructure team. Infrastructure monitoring and systems management were handled through Microsoft System Centre 2016 across the broader Premium Credit server estate, and network switching work included Cisco and HP switch configuration to support QoS and voice trunks. Governance and operational controls emphasized centralized telephony operations, day to day support of contact centre services and integrated call recording for operational oversight. Premium Credit Mitel IVR Interactive Voice Response (IVR) served as the core telephony automation layer, connecting voice self service, multimedia contact routing and external payment and inbound carrier services within the enterprise contact centre environment. | |
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San Jose Water | Utilities | 385 | $59M | United States | Mitel | Mitel IVR | Interactive Voice Response (IVR) | 2016 | n/a | In 2016, San Jose Water implemented Mitel IVR as part of a broader Mitel Contact Center deployment. The Interactive Voice Response (IVR) implementation was positioned to support customer service, field customer service, conservation, meter reading, meter shop operations, and customer information systems workflows across the enterprise. The Mitel IVR deployment included the Mitel IVR application alongside call recording and reporting capabilities that were documented as part of the same Mitel Contact Center solution. Configuration work emphasized voice self-service and call routing flows consistent with Interactive Voice Response (IVR) functionality, and reporting modules to capture contact metrics and recorded interactions. Operational responsibility for the Mitel IVR was managed by the Customer Systems organization, including database administrators, developers, business analysts, and data analysts who defined the Customer Experience and Systems roadmap. The deployment was executed to align customer-facing phone workflows with meter-to-cash business operations and cross-functional teams were engaged to support ongoing configuration and data availability. Governance for the implementation aligned with San Jose Water leadership contributions to the corporate Cloud Strategy and privacy controls, including participation on the Privacy Committee for CCPA and CPRA compliance. The Mitel IVR implementation was recorded among Customer Systems accomplishments during the period that also included negotiating a multimillion, multiyear OCI contract and sponsoring a culture of automation and data availability. |
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FAQ - APPS RUN THE WORLD Mitel IVR Coverage
Mitel IVR is a Interactive Voice Response (IVR) solution from Mitel.
Companies worldwide use Mitel IVR, from small firms to large enterprises across 21+ industries.
Organizations such as Booking.com UK, Premium Credit and San Jose Water are recorded users of
Mitel IVR for Interactive Voice Response (IVR).
Companies using Mitel IVR are most concentrated in Professional Services, Banking and Financial Services and Utilities, with adoption spanning over 21 industries.
Companies using Mitel IVR are most concentrated in United Kingdom and United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Mitel IVR across Americas, EMEA, and APAC.
Companies using Mitel IVR range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 66.67%, large organizations with 1,001-10,000 employees - 33.33%, and global enterprises with 10,000+ employees - 0%.
Customers of Mitel IVR include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Mitel IVR customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Interactive Voice Response (IVR).