List of Mitel MiVoice Connect Contact Center Customers
Mitel
4000 Innovation Drive,
Kanata, K2K 3K1, ON,
Canada
Kanata, K2K 3K1, ON,
Canada
1 613-592-2122
Professional Services
4200
$1.1B
Since 2010, our global team of researchers has been studying Mitel MiVoice Connect Contact Center customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Mitel MiVoice Connect Contact Center for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Mitel MiVoice Connect Contact Center for Call Center include: Boardriders, a United States based Retail organisation with 7500 employees and revenues of $2.00 billion, Hobson Prior International, a United Kingdom based Banking and Financial Services organisation with 2630 employees and revenues of $1.35 billion, Greater London Authority, a United Kingdom based Government organisation with 1300 employees and revenues of $194.0 million, Milwaukee Brewers, a United States based Media organisation with 1000 employees and revenues of $150.0 million, Pennsylvania State Education Association, a United States based Education organisation with 250 employees and revenues of $40.0 million and many others.
Contact us if you need a completed and verified list of companies using Mitel MiVoice Connect Contact Center, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The Mitel MiVoice Connect Contact Center customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Boardriders | Retail | 7500 | $2.0B | United States | Mitel | Mitel MiVoice Connect Contact Center | Call Center | 2020 | n/a |
In 2020, Boardriders deployed Mitel MiVoice Connect Contact Center to consolidate voice services used by warehouse operations and internal support teams. The deployment positioned Mitel MiVoice Connect Contact Center as the company Call Center platform for provisioning VoIP endpoints and routing inbound and internal voice traffic.
Configuration work focused on VoIP phone extension provisioning and user management through Mitel Connect Director, aligning extension assignments with Active Directory accounts. Typical Call Center capabilities implemented included queue configuration, call routing and agent group administration, with administrators using the Mitel Connect Director console to provision and manage users and extensions.
Operational integrations include Active Directory for account lifecycle management and JIRA for support ticketing and incident workflows, reflecting an operational link between contact center voice management and IT service processes. The implementation supported warehouse-facing business functions through coordination with the WMS team and IT support technicians who maintained handsets, scanners and label printers while troubleshooting connectivity and endpoint behavior.
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Greater London Authority | Government | 1300 | $194M | United Kingdom | Mitel | Mitel MiVoice Connect Contact Center | Call Center | 2012 | n/a |
In 2012, Greater London Authority implemented Mitel MiVoice Connect Contact Center to provide Call Center functionality for its constituent contact operations. The deployment positioned Mitel MiVoice Connect Contact Center as the central call handling layer on the authority's PBX/VOIP infrastructure, supporting inbound routing, queue management, and agent interactions.
Functional configuration emphasized core contact center capabilities, including automatic call distribution, interactive voice response based call triage, skill based routing, agent desktop controls, and real time reporting and monitoring. Mitel MiVoice Connect Contact Center operated alongside Mitel Teleworker 9.4 to support remote agents, was managed via Mitel Enterprise Manager 8.0, integrated with NuPoint Unified Messenger 10.0 for unified messaging, and used the Redbox Turnkey Recording system for call capture.
Operational scope covered the GLA's contact center teams and constituent engagement channels, with the application running directly on the PBX/VOIP layer to enforce call routing and presence logic. Administration and configuration responsibilities were retained by the authority's telecommunications and IT staff, with centralised provisioning and configuration management executed through Mitel Enterprise Manager 8.0.
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Hobson Prior International | Banking and Financial Services | 2630 | $1.3B | United Kingdom | Mitel | Mitel MiVoice Connect Contact Center | Call Center | 2019 | n/a |
In 2019, Hobson Prior International implemented Mitel MiVoice Connect Contact Center as its Call Center platform across UK operations. The deployment covered the UK Branch Office network, Regional Head Offices, and the UK Head Office, supporting both business as usual activities and targeted projects such as branch upgrades.
Mitel MiVoice Connect Contact Center was configured to deliver core Call Center capabilities including automatic call distribution, IVR queuing, agent desktop CTI and reporting, aligned to enterprise telephony and contact routing policies. Configuration work explicitly included support for the SIP trunk conversion project and branch level telephony provisioning.
Integrations tied Mitel MiVoice Connect Contact Center into the existing voice estate, interfacing with Astra and Mitel PABX systems MD110 and MX-One, BT ITS private wires and Feature line Corporate Centrex, and SIP trunk interfaces. The implementation also connected to voice recording platforms NICE, Redbox and ASC, and depended on collaboration and network elements such as Skype for Business client installs, MPLS and WAN circuits, Wi Fi and video conferencing systems, while provisioning workflows managed BT telephone lines, ADSL and SIM connectivity.
Operational governance and process workstreams focused on request and order fulfilment for SIMs, extensions and conference accounts, maintaining internal telephone directories and running charging processes for internal billing, and producing documentation to support on site branch visits and support escalations. Ownership and day to day operations were handled by the IT infrastructure and telephony support teams, with coordination required for network security access and staged branch rollouts.
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Maywood Public Schools | Education | 150 | $22M | United States | Mitel | Mitel MiVoice Connect Contact Center | Call Center | 2018 | n/a |
In 2018, Maywood Public Schools implemented Mitel MiVoice Connect Contact Center to address safety priorities and gaps in staff communications. Safety was top of mind for district leadership and the deployment responded to constraints where only office spaces were equipped with phones.
The Mitel MiVoice Connect Contact Center, a Call Center application, was configured to provide centralized call routing, queue management, and emergency workflow orchestration. The district paired Mitel MiVoice Connect with the Mitel E911 application to surface location and routing data within contact center processes. Eastern DataComm delivered the Lockdown Emergency Notification System LENS, which integrated with Mitel MiVoice Connect and Mitel E911 to link mass notification capabilities with telephony and contact center controls.
Integrations were implemented to unify notification and inbound call handling across district operations, enabling administrative and safety staff to coordinate alerts and manage incoming emergency and non emergency calls through a single communications platform. The architecture combined telephony, emergency location services, and a notification engine to support coordinated incident response across the school district.
Governance focused on consolidating emergency communications workflows around the integrated stack and embedding lockdown notification procedures into contact center operations. The combined Mitel MiVoice Connect Contact Center, Mitel E911, and LENS implementation created a comprehensive communications environment offering next level protection for students and staff.
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Milwaukee Brewers | Media | 1000 | $150M | United States | Mitel | Mitel MiVoice Connect Contact Center | Call Center | 2017 | n/a |
In 2017 Milwaukee Brewers deployed Mitel MiVoice Connect Contact Center as a Call Center solution to modernize phone-based operations. The initiative was led by Network Services, with Corey Kmichik, Director of Network Services, noting the objective to deliver an easier, more modern experience for agents and callers. The deployment aligned the Mitel MiVoice Connect Contact Center application with the organization’s customer contact workflows in its United States operations.
The implementation configured core Call Center capabilities, including automatic call distribution, skills-based routing, interactive voice response, agent desktop consoles, supervisor dashboards, call recording, and real-time and historical reporting. Configuration work emphasized queue management, agent presence and state control, and supervisor monitoring to support customer service and internal support functions. The Mitel MiVoice Connect Contact Center application was provisioned to support standard telephony connectivity and session management typical for enterprise call handling.
Operational governance was retained within Network Services, which established centralized administration, agent provisioning processes, and reporting governance to standardize contact handling. Rollout focused on operational alignment with customer-facing teams and internal support groups, enabling unified contact handling and supervisory oversight. The project objective explicitly emphasized delivering a more modern, easier experience for phone interactions rather than detailing financial outcomes.
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Education | 250 | $40M | United States | Mitel | Mitel MiVoice Connect Contact Center | Call Center | 2017 | n/a |
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Professional Services | 80 | $8M | United States | Mitel | Mitel MiVoice Connect Contact Center | Call Center | 2020 | n/a |
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Professional Services | 20 | $2M | United States | Mitel | Mitel MiVoice Connect Contact Center | Call Center | 2019 | n/a |
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Professional Services | 300 | $30M | United States | Mitel | Mitel MiVoice Connect Contact Center | Call Center | 2019 | n/a |
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Buyer Intent: Companies Evaluating Mitel MiVoice Connect Contact Center
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Mitel MiVoice Connect Contact Center. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Mitel MiVoice Connect Contact Center for Call Center include:
- Big Island Candies, a United States based Manufacturing organization with 100 Employees
- Marlin Communications, a United Kingdom based Communications company with 30 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
|---|---|---|---|---|---|---|
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Big Island Candies | Manufacturing | 100 | $8M | United States | 2025-04-23 |
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Marlin Communications | Communications | 30 | $3M | United Kingdom | 2025-03-10 |
FAQ - APPS RUN THE WORLD Mitel MiVoice Connect Contact Center Coverage
Mitel MiVoice Connect Contact Center is a Call Center solution from Mitel.
Companies worldwide use Mitel MiVoice Connect Contact Center, from small firms to large enterprises across 21+ industries.
Organizations such as Boardriders, Hobson Prior International, Greater London Authority, Milwaukee Brewers and Pennsylvania State Education Association are recorded users of
Mitel MiVoice Connect Contact Center for Call Center.
Companies using Mitel MiVoice Connect Contact Center are most concentrated in Retail, Banking and Financial Services and Government, with adoption spanning over 21 industries.
Companies using Mitel MiVoice Connect Contact Center are most concentrated in United States and United Kingdom, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Mitel MiVoice Connect Contact Center across Americas, EMEA, and APAC.
Companies using Mitel MiVoice Connect Contact Center range from small businesses with 0-100 employees - 22.22%, to mid-sized firms with 101-1,000 employees - 44.44%, large organizations with 1,001-10,000 employees - 33.33%, and global enterprises with 10,000+ employees - 0%.
Customers of Mitel MiVoice Connect Contact Center include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Mitel MiVoice Connect Contact Center customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Call Center.