List of Mitel MiVoice MX-ONE Customers
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Since 2010, our global team of researchers has been studying Mitel MiVoice MX-ONE customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Mitel MiVoice MX-ONE for Collaboration from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Mitel MiVoice MX-ONE for Collaboration include: Carlsberg Marston'S Brewing Company United Kingdom, a United Kingdom based Consumer Packaged Goods organisation with 575 employees and revenues of $1.14 billion, Taxi Stockholm, a Sweden based Transportation organisation with 3360 employees and revenues of $212.0 million, Turku University Hospital, a Finland based Healthcare organisation with 500 employees and revenues of $100.0 million and many others.
Contact us if you need a completed and verified list of companies using Mitel MiVoice MX-ONE, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Mitel MiVoice MX-ONE customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Carlsberg Marston'S Brewing Company United Kingdom | Consumer Packaged Goods | 575 | $1.1B | United Kingdom | Mitel | Mitel MiVoice MX-ONE | Collaboration | 2020 | n/a |
In 2020, Carlsberg Marston'S Brewing Company United Kingdom migrated its Mitel MiVoice MX-ONE telephony platform and MiContact Center Enterprise contact center into Microsoft Azure as part of a UK headquarters relocation to Leeds. The cloud migration targeted core voice and contact center infrastructure and was executed within a two month program timeline tied to the site move.
The implementation provisioned Mitel MiVoice MX-ONE services in a Microsoft Azure hosting model, converting capital expenditure to operational expenditure and improving the firm security posture as reported. Functional capabilities implemented included enterprise telephony, contact routing and queuing, and centralized contact center management, consistent with Collaboration category deployments of unified communications and customer engagement tooling.
Integrations focused on Azure as the cloud platform, with the project scope covering corporate telephony and customer service operations at the UK HQ and aligning platform readiness for wider rollouts across Western Europe. The work positioned Mitel MiVoice MX-ONE and MiContact Center Enterprise to support further digital initiatives across regional operations while retaining core telephony and contact center functionality.
Governance and rollout were coordinated with the relocation program to minimize operational disruption, and financial governance shifted procurement and billing toward an OPEX model. Security controls and operational monitoring were emphasized during cutover to cloud, reflecting the stated objective of improving security posture during the migration.
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Taxi Stockholm | Transportation | 3360 | $212M | Sweden | Mitel | Mitel MiVoice MX-ONE | Collaboration | 2018 | n/a |
In 2018 Taxi Stockholm implemented Mitel MiVoice MX-ONE as a Collaboration platform to address an outdated communications environment that lacked flexibility for smartphone era operations. The deployment targeted the company contact center and operator workflows to improve responsiveness during high volume incidents and routine dispatch operations.
The implementation included redundant Mitel MiContact Center Enterprise for contact center routing and resilience, MiVoice Call Recording to record and save phone calls for safety and threat assessment, the Mitel InAttend phone operator application, and the Mitel CMG reference system with an online catalog and user portal. The Mitel MiVoice MX-ONE communications platform was provisioned in a private cloud configuration, and endpoints comprised PC phones and mobile extensions to extend telephony to field staff.
Operational coverage focused on contact center agents, phone operators, dispatch and resource planning teams, with the MiVoice MX-ONE suite consolidating routing, operator handling, call recording, and reference content into a single communications architecture. Internal module interactions were used to support operator call handling and catalog lookup workflows, while redundant contact center components provided high availability for critical citywide incident response.
Governance and process changes emphasized centralized contact management via the CMG user portal and automated reporting to support staffing and resource planning. Documented results from the implementation included more efficient features for staff and resource planning, automated reporting, and faster response times, alongside retained call records for threat and safety investigations.
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Turku University Hospital | Healthcare | 500 | $100M | Finland | Mitel | Mitel MiVoice MX-ONE | Collaboration | 2014 | Elisa |
In 2014 Turku University Hospital deployed Mitel MiVoice MX-ONE as its Collaboration platform to unify communications across multiple branches in Southwest Finland. The deployment targeted consolidated telephony and contact routing to improve reachability and patient facing customer service across the hospital network.
The Mitel MiVoice MX-ONE implementation included CMG and Solidus eCare components, delivering centralized call control and contact center capabilities. Configuration emphasized queuing and routing logic to handle peak call volumes, presence awareness, and shared extension reachability across sites.
Elisa served as the systems integrator and supplier, providing equipment and ongoing maintenance and supporting the operational rollout across hospital sites in Southwest Finland. The architecture established shared communications links and centralized management while preserving local site operations and common telephony workflows.
The implementation enabled shared communications across sites, better handling of peak call volumes, cost savings, and shorter response times, directly supporting improved customer service and reachability, with equipment and maintenance provided by Elisa.
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