List of Modern Health Customers
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Since 2010, our global team of researchers has been studying Modern Health customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Modern Health for Benefits Administration from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Modern Health for Benefits Administration include: Lyft, a United States based Professional Services organisation with 2934 employees and revenues of $5.79 billion, Zendesk, a United States based Professional Services organisation with 5000 employees and revenues of $2.33 billion, Workiva, a United States based Professional Services organisation with 2828 employees and revenues of $739.0 million and many others.
Contact us if you need a completed and verified list of companies using Modern Health, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Modern Health customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Lyft | Professional Services | 2934 | $5.8B | United States | Modern Health | Modern Health | Benefits Administration | 2019 | n/a |
In 2019, Lyft implemented Modern Health as a global employee mental health benefit under the Benefits Administration category. The Modern Health deployment launched across five countries, establishing a coordinated program intended to expand access to care and reduce overall benefit spend.
The Modern Health implementation consolidated virtual mental health clinical services, coaching, digital self guided resources and outcome measurement into Lyft's benefits catalogue, aligning with standard Benefits Administration capabilities such as enrollment management, utilization tracking and member access workflows. Configuration emphasized eligibility mapping, member routing to appropriate clinical or coaching pathways and centralized reporting on utilization and clinical outcomes.
Operational coverage extended across multiple international regions and impacted HR, benefits and employee support functions, with rollout activities managed by Lyft’s HR and benefits teams. Provider configuration and member outreach were phased during the launch to support adoption and cross border eligibility rules.
Lyft reported implementation level outcomes for the Modern Health program including a 45% utilization rate among eligible employees, a greater than 55% reduction in costs versus their previous provider, and 61% clinical improvement for members with elevated depression and anxiety.
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Workiva | Professional Services | 2828 | $739M | United States | Modern Health | Modern Health | Benefits Administration | 2021 | n/a |
In 2021, Workiva launched Modern Health globally as a Benefits Administration deployment to expand employee access to mental health care and advance DEI objectives. The implementation was positioned as an HR benefits offering and delivered across Workiva’s global employee population within the Benefits Administration function.
Modern Health was configured to provide coordinated therapy and coaching services, including rapid scheduling workflows that enabled employees to book therapy and coaching within one day. The deployment emphasized one-on-one clinical sessions and behavioral health navigation as core capabilities, and the Modern Health application served as the primary access point for those services.
Operational scope was explicitly HR and benefits administration with global coverage, supporting employee wellbeing and DEI goals rather than a single-site program. The rollout focused on engagement channels managed by HR and benefits teams, integrating the Modern Health service into existing benefits enrollment and care access processes.
Workiva reported measurable engagement and clinical recovery outcomes, citing 26% utilization of Modern Health and noting this was a 10x improvement over their previous EAP. The company also reported that 67% of therapy members experienced recovery after four one-on-one sessions, outcomes that were used to validate the Modern Health Benefits Administration deployment.
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Zendesk | Professional Services | 5000 | $2.3B | United States | Modern Health | Modern Health | Benefits Administration | 2020 | n/a |
In 2020, Zendesk implemented Modern Health within its Benefits Administration stack to deliver rapid mental health support during the COVID-19 pandemic. The deployment targeted workforce resilience across a global HR and benefits rollout, covering approximately 4,000 employees within a 5,000 employee company, and prioritized rapid access to self-serve resources and clinical support.
Modern Health was configured to provide self-serve behavioral health content, on-demand mental health tools, and pathways to personalized care, aligning with typical Benefits Administration workflows for enrollment and access management. Modern Health’s Customer Success team executed a fast implementation, operationalizing registrant onboarding and care navigation to support HR-driven availability and employee access.
Operational outcomes reported by the vendor and Zendesk include 27% utilization across the scoped employee cohort and 75% of registrants connecting with personalized care, indicating substantive adoption of the Modern Health application within Zendesk’s Benefits Administration program. Governance centered on an HR-led global rollout supported by vendor implementation resources to prioritize employee resilience during the pandemic.
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