List of Movate Contelli Customers
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Since 2010, our global team of researchers has been studying Movate Contelli customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Movate Contelli for IT Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Movate Contelli for IT Service Management include: Home Depot, a United States based Retail organisation with 470000 employees and revenues of $159.51 billion, Juniper Networks, a United States based Professional Services organisation with 10901 employees and revenues of $5.30 billion and many others.
Contact us if you need a completed and verified list of companies using Movate Contelli, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Movate Contelli customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Home Depot | Retail | 470000 | $159.5B | United States | Movate | Movate Contelli | IT Service Management | 2023 | n/a |
In 2023, Home Depot implemented Movate Contelli for IT Service Management. Movate operates a Home Depot support account providing customer experience and digital workplace IT support for the retailer in the United States, and the Contelli deployment is positioned within that support engagement.
The Movate Contelli implementation centralized core IT Service Management functions including incident management, service request orchestration, change coordination, asset visibility, and knowledge management, while embedding automation and AI decision support to streamline ticket triage and resolution. Movate Contelli was configured to support digital workplace workflows and virtual agent interactions consistent with IT Service Management best practices.
Operational scope covered IT support and customer experience teams across Home Depot U.S. operations, delivering a unified intake and lifecycle for digital workplace incidents and customer-facing service tickets. Integrations were implemented at the platform level with collaboration tools, endpoint management, and service catalog tooling to enable automated ticket creation, routing, and lifecycle updates between store support, enterprise IT, and CX operations.
Governance emphasized standard ITSM controls, with orchestration of incident to problem workflows, runbook automation, and knowledge base governance to reduce manual handoffs and enforce process discipline. Movate markets a home improvement retail success story tied to its AI platforms, claiming 50% cost savings and 87% CSAT in comparable retail engagements.
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Juniper Networks | Professional Services | 10901 | $5.3B | United States | Movate | Movate Contelli | IT Service Management | 2010 | n/a |
In 2010, Juniper Networks implemented Movate Contelli as an IT Service Management solution. Movate, formerly CSS Corp, had historically provided TAC and network operations support for Juniper Networks, covering network incident resolution and engineering support, and the Contelli implementation aligned to those operational responsibilities.
Movate Contelli was configured to apply IT Service Management capabilities such as incident management, event correlation and AIOps driven predictive automation to Juniper's TAC workflows. Configuration emphasis included automation of incident triage, predictive alerting and engineering case handling, reflecting Contelli AIOps and predictive automation capabilities described in Movate case materials for large networking OEM engagements. The full application name Movate Contelli appears in operational documentation aligning the platform to network operations orchestration and service ticketing workflows.
Operational scope focused on TAC and network engineering teams responsible for incident resolution and long running network operations engagements across Juniper Networks support operations. Governance centered on embedding predictive alerts into existing incident response workflows and configuring Contelli to generate and escalate engineering cases, supporting continuity of network incident resolution. This implementation places Juniper Networks Movate Contelli IT Service Management at the center of automated detection to routing within TAC and network engineering functions.
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