List of Movate Directly OnDemand Customers
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Since 2010, our global team of researchers has been studying Movate Directly OnDemand customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Movate Directly OnDemand for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Movate Directly OnDemand for Customer Experience include: Microsoft, a United States based Professional Services organisation with 221000 employees and revenues of $243.00 billion, Airbnb, a United States based Professional Services organisation with 7300 employees and revenues of $11.10 billion and many others.
Contact us if you need a completed and verified list of companies using Movate Directly OnDemand, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Movate Directly OnDemand customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Airbnb | Professional Services | 7300 | $11.1B | United States | Movate | Movate Directly OnDemand | Customer Experience | 2022 | n/a |
In 2022, Airbnb began using Movate Directly OnDemand within its Customer Experience organization. The Movate announcement names Airbnb as a customer leveraging the gig expert OnDemand model to provide product and technical customer support and to manage seasonal volume spikes.
Movate Directly OnDemand's documented capabilities suggest the implementation emphasized messaging channels and AI driven automation for inbound triage and case routing, combined with an on demand expert network to staff specialized product and technical workflows. Configuration likely included expert scheduling and work assignment rules to enable rapid scaling of support capacity while maintaining role based access and quality controls.
Operational coverage focused on product and technical customer support, augmenting Airbnb support teams during peak periods and episodic volume surges. The deployment impacted customer support operations, workforce management, and quality assurance functions, aligning gig expert staffing with existing support processes and escalation paths.
Governance centered on vendor operated gig expert workflows coordinated with Airbnb oversight, including expert verification, queue management, and defined escalation protocols. Airbnb Movate Directly OnDemand Customer Experience product and technical support relationship reflects a supplier managed augmentation of core support operations as described in the public announcement.
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Microsoft | Professional Services | 221000 | $243.0B | United States | Movate | Movate Directly OnDemand | Customer Experience | 2016 | n/a |
In 2016 Microsoft deployed Movate Directly OnDemand in the Customer Experience category to augment product and technical customer support globally, with a focus on customer service and CRM workflows during major hardware launches. The engagement specifically supported scaling operations for the Xbox Series X launch while integrating with internal support processes.
The implementation emphasized messaging and automated resolution modules within Movate Directly OnDemand, leveraging gig experts and AI driven automation to surface and resolve customer issues. Configurations concentrated on conversational messaging workflows, automated triage, and resolution orchestration to escalate complex cases to internal specialist teams when required.
Integrations used documented CRM integrations to enable case creation, status synchronization, and routing between Directly and Microsoft support queues, preserving end to end visibility in customer service processes. Operational coverage was global and centered on product and technical support teams responsible for consumer hardware and platform support.
Reported outcomes from the engagement included resolving tens of thousands of cases during the Xbox Series X launch, maintaining approximately 90% CSAT, and automating roughly 22 to 25 percent of issues through the combination of gig expert contributions and AI driven automation. Governance and workflow orchestration balanced automated resolution with CRM managed escalation paths to maintain service quality and consistency.
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