List of Moxie Live Chat Customers
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Since 2010, our global team of researchers has been studying Moxie Live Chat customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Moxie Live Chat for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Moxie Live Chat for Chatbots and Conversational AI include: Dell, a United States based Manufacturing organisation with 108000 employees and revenues of $95.60 billion, Barclays UK, a United Kingdom based Banking and Financial Services organisation with 93000 employees and revenues of $35.14 billion, Allied Irish Bank UK, a United Kingdom based Banking and Financial Services organisation with 2100 employees and revenues of $560.0 million, Shinola, a United States based Manufacturing organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Moxie Live Chat, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Moxie Live Chat customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Allied Irish Bank UK | Banking and Financial Services | 2100 | $560M | United Kingdom | Moxie Software | Moxie Live Chat | Chatbots and Conversational AI | 2013 | n/a |
In 2013, Allied Irish Bank UK implemented Moxie Live Chat as part of a broader Spaces by Moxie deployment to power its multi-channel customer service. The rollout focused on strengthening the bank’s digital customer engagement, positioning Moxie Live Chat within the Chatbots and Conversational AI category to support real-time and self-service interactions across online channels.
The implementation delivered multiple functional modules including live chat support that connects customers directly to AIB customer service representatives, co-browse functionality to guide customers through visual workflows such as mortgage applications, a unified knowledgebase for customers and employees, searchable web self-service for 24x7 access to information, and email routing and management to streamline agent responses. Moxie Live Chat and the Spaces by Moxie platform were configured to provide contextual knowledge delivery and intelligent routing to ensure agents had the right information at the right moment.
Operationally the deployment integrated with the AIB website and contact center channels, enabling a coordinated experience across web self-service, contact centers and branch touch points as part of the bank’s multi-channel service strategy. The scope emphasized online customer service and contact center operations within Allied Irish Bank UK, with conversational channels instrumented to support customer enquiries across typical retail banking flows.
Governance and process changes centered on a consolidated knowledgebase and new routing workflows to deliver consistent, personalized responses across channels. Explicit outcomes stated by the bank included quicker access to answers for customers, consistent information delivery, 24x7 self-service availability, and increased customer service agent efficiency through improved email handling and routing.
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Barclays UK | Banking and Financial Services | 93000 | $35.1B | United Kingdom | Moxie Software | Moxie Live Chat | Chatbots and Conversational AI | 2012 | n/a |
In 2012, Barclays UK implemented Moxie Live Chat. Moxie Live Chat is a Chatbots and Conversational AI application and was used as part of a financial‑services CRM and contact‑center use case in the United Kingdom.
The deployment centered on the Live Chat module for real-time agent-assisted web chat, session management, and routing into contact-center queues. Configuration work focused on chat scripting, canned response libraries, and knowledge base support to enable agent-assisted and assisted self-service interactions, consistent with Chatbots and Conversational AI functional workflows. The implementation supported capture of chat transcripts and handoff into customer service workflows to preserve conversation context across sessions.
The 2012 announcement of Moxie’s partnership with Microsoft named Barclays among shared customers, indicating Barclays’ use of Moxie customer engagement products within an environment aligned to Microsoft collaboration efforts. Operational coverage was concentrated on Barclays’ UK contact-center and CRM functions, with governance oriented around contact-center workflow orchestration, agent routing rules, and scripted escalation processes.
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Dell | Manufacturing | 108000 | $95.6B | United States | Moxie Software | Moxie Live Chat | Chatbots and Conversational AI | 2012 | n/a |
In 2012, Dell implemented Moxie Live Chat as part of its customer engagement tooling. The deployment aligns with the Chatbots and Conversational AI Apps Category and is referenced in Moxie Software press regarding integration with Microsoft Dynamics, which indicates use of Moxie’s engagement suite for CRM and contact center purposes.
The implementation centers on the Moxie Live Chat module within the broader Moxie engagement offering, delivering web chat capabilities, agent conversation management, and session logging consistent with Chatbots and Conversational AI functionality. Configuration likely included chat widget deployment on customer facing properties and agent console setup for routing and real time interaction handling, with standard capabilities such as scripted responses and transfer to human agents.
Integration work cited in public announcements ties Moxie to Microsoft Dynamics CRM, enabling session data and interaction records to flow into CRM contact records and contact center workflows. Operational ownership is inferred to sit with Dell customer service and contact center functions, where Moxie Live Chat was used to capture inbound customer interactions, feed CRM case creation, and support agent handoff and escalation processes.
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Manufacturing | 10 | $1M | United States | Moxie Software | Moxie Live Chat | Chatbots and Conversational AI | 2015 | n/a |
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