List of MPL Contact Call Handling & Outsourced Contact Centre Services Customers
Nottingham, NG4 3AA,
United Kingdom
Since 2010, our global team of researchers has been studying MPL Contact Call Handling & Outsourced Contact Centre Services customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased MPL Contact Call Handling & Outsourced Contact Centre Services for Professional Services from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using MPL Contact Call Handling & Outsourced Contact Centre Services for Professional Services include: Molson Coors United Kingdom, a United Kingdom based Consumer Packaged Goods organisation with 2000 employees and revenues of $1.37 billion, Nuffield Health, a United Kingdom based Healthcare organisation with 16400 employees and revenues of $1.21 billion, Principality, a United Kingdom based Banking and Financial Services organisation with 1250 employees and revenues of $219.0 million, ABTA United Kingdom, a United Kingdom based Non Profit organisation with 148 employees and revenues of $20.0 million and many others.
Contact us if you need a completed and verified list of companies using MPL Contact Call Handling & Outsourced Contact Centre Services, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The MPL Contact Call Handling & Outsourced Contact Centre Services customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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ABTA United Kingdom | Non Profit | 148 | $20M | United Kingdom | MPL Contact | MPL Contact Call Handling & Outsourced Contact Centre Services | Professional Services | 2019 | n/a |
In 2019, ABTA United Kingdom engaged MPL Contact Call Handling & Outsourced Contact Centre Services to provide immediate crisis contact-centre support. The engagement was delivered under the Professional Services category and focused on sustaining ABTA’s customer service and crisis response capability during industry disruption, notably the Thomas Cook collapse in September 2019.
MPL Contact Call Handling & Outsourced Contact Centre Services provisioned a rapid-response operational model, standing up trained agents within 24 hours and supplying scalable, empathetic inbound call handling. Functional capabilities implemented included staffed agent pools, real-time routing of enquiries to ABTA’s internal teams, and high-volume queuing and prioritization to manage surges in demand. The service architecture emphasized fast agent provisioning and operational continuity rather than on-premise infrastructure changes.
The engagement covered crisis and customer service contact-centre work across the United Kingdom and was operated as an outsourced, centrally managed contact function that interfaced directly with ABTA’s internal subject matter teams for escalations. MPL Contact handled over 41,000 calls across the two months following the crisis, demonstrating the operational scale and surge capacity delivered through the outsourced Professional Services arrangement.
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Molson Coors United Kingdom | Consumer Packaged Goods | 2000 | $1.4B | United Kingdom | MPL Contact | MPL Contact Call Handling & Outsourced Contact Centre Services | Professional Services | 2019 | n/a |
In 2019 Molson Coors United Kingdom engaged MPL Contact Call Handling & Outsourced Contact Centre Services to provide 24/7 overflow and ad-hoc fully outsourced call handling for its UK operations. The implementation is classified as Professional Services and focuses on supporting customer service and retail order handling workflows with continuous availability during peak periods.
The engagement deploys dedicated, trained agents operating to preserve Molson Coors tone of voice and deliver brand-consistent customer support, with ad-hoc activation of overflow capacity during demand spikes. Functional capabilities implemented include live inbound call handling for customer enquiries and retail order processing, agent scripting and quality controls, and 24/7 staffing coverage to maintain service continuity. Operational scope is explicitly the United Kingdom contact-centre and customer service functions, and governance elements emphasize agent training, adherence to brand voice, and defined escalation and handoff procedures between MPL Contact agents and Molson Coors teams to ensure consistent customer experience.
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Nuffield Health | Healthcare | 16400 | $1.2B | United Kingdom | MPL Contact | MPL Contact Call Handling & Outsourced Contact Centre Services | Professional Services | 2021 | n/a |
In 2021, Nuffield Health implemented MPL Contact Call Handling & Outsourced Contact Centre Services. The deployment was recorded under the Professional Services category and positioned as a managed contact centre capability to support Nuffield Health’s customer engagement objectives.
The MPL Contact Call Handling & Outsourced Contact Centre Services implementation focused on core contact centre modules common to the category, including inbound call handling, outbound outreach, skills based routing, interactive voice response, call recording, agent desktop functions, and real time reporting. Configuration emphasized standardized agent workflows and queuing to support consistent beneficiary contact handling and to enable predictable contact routing and reporting.
Operational coverage targeted customer service and CRM-aligned teams that support Nuffield Health’s network of 37 hospitals and 113 fitness and wellbeing clubs across the United Kingdom, centralizing first contact for medical appointments, membership enquiries, and care pathway coordination. The service operated as an outsourced contact centre layer, providing a managed service for front-line contact handling and campaign outreach while interfacing conceptually with CRM driven beneficiary journeys.
Governance and rollout included process standardization for contact handling, defined service level expectations for agent response and escalation, and collaboration between the outsourced contact centre operations and Nuffield Health’s Head of CRM to align scripts and escalation paths with beneficiary journey stages. The arrangement placed operational responsibility for day to day contact handling with MPL Contact’s managed service model, while preserving internal CRM oversight for data driven beneficiary engagement and campaign orchestration.
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Banking and Financial Services | 1250 | $219M | United Kingdom | MPL Contact | MPL Contact Call Handling & Outsourced Contact Centre Services | Professional Services | 2018 | n/a |
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