List of Mycom Assurance Cloud Customers
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Since 2010, our global team of researchers has been studying Mycom Assurance Cloud customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Mycom Assurance Cloud for Network Management and Monitoring from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Mycom Assurance Cloud for Network Management and Monitoring include: STC (Saudi Telecom Company), a Saudi Arabia based Communications organisation with 19790 employees and revenues of $19.29 billion, Globe Telecom, a Philippines based Communications organisation with 6662 employees and revenues of $3.05 billion, Vodafone, a United Kingdom based Communications organisation with 12000 employees and revenues of $3.00 billion and many others.
Contact us if you need a completed and verified list of companies using Mycom Assurance Cloud, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Globe Telecom | Communications | 6662 | $3.1B | Philippines | Mycom | Mycom Assurance Cloud | Network Management and Monitoring | 2019 | n/a |
In 2019, Globe Telecom deployed Mycom Assurance Cloud as South East Asia’s first public-cloud network and service assurance platform. The Mycom Assurance Cloud was positioned to deliver cloud-native network and service assurance for mobile and fixed services in the Philippines, addressing Globe Telecom requirements in the Network Management and Monitoring category.
The implementation leveraged Mycom’s Experience Assurance & Analytics EAA performance and service-quality capabilities, inferred to provide performance monitoring, service-quality analytics, event and telemetry ingestion, and service-level correlation workflows. Configuration centered on analytics-driven assurance use cases, including experience scoring and root-cause alignment between network events and customer-impacting services.
Architecturally the deployment emphasized a public-cloud, cloud-native model to enable operational agility across Globe Telecom’s mobile and fixed domains, with the platform serving network operations and service assurance functions. The rollout scope was focused on service-quality observability and automated performance analytics rather than on OSS replacement details.
Governance and operational change applied to assurance and operations teams, consolidating performance telemetry and analytics into a single assurance platform. The deployment was publicly recognized with a TM Forum Excellence Award, underscoring the implementation’s industry acknowledgment for cloud-native assurance in the region.
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STC (Saudi Telecom Company) | Communications | 19790 | $19.3B | Saudi Arabia | Mycom | Mycom Assurance Cloud | Network Management and Monitoring | 2019 | n/a |
In 2019, STC (Saudi Telecom Company) deployed Mycom Assurance Cloud as its Network Management and Monitoring platform to consolidate performance management and enable service assurance, automation and 5G readiness across its Saudi network. The program targeted unifying performance management silos into a single cloud native assurance platform to support operations across STC’s network engineering and service operations functions. Mycom Assurance Cloud was implemented with inferred usage of Mycom EAA performance, fault and automation components, delivering end to end service assurance, fault correlation, performance analytics and closed loop automation capabilities. The deployment emphasized a cloud native architecture with centralized data ingestion and analytics, configuration of performance monitoring and fault management modules, and automation workflows for incident remediation and service quality management. Operational scope covered STC’s Saudi network and operations teams, with governance focused on standardized alarm and workflow definitions, role based access controls for operational users and phased adoption aligned to 5G readiness requirements, and the partnership earned international recognition with a Telecom Review Excellence Award while delivering significant productivity and operational efficiency gains.
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Vodafone | Communications | 12000 | $3.0B | United Kingdom | Mycom | Mycom Assurance Cloud | Network Management and Monitoring | 2019 | n/a |
In 2019, Vodafone connected to the Mycom Assurance Cloud to operationalize cloud-native service and performance assurance across its European operations, deploying a solution categorized as Network Management and Monitoring. The vendor positioned Vodafone as an early Tier 1 operator connecting to the Assurance Cloud to support proactive network and service assurance use cases and to accelerate 5G service assurance and operational agility.
The implementation centered on Mycom Assurance Cloud, referenced by the vendor as Assurance Cloud and EAA, and focused on cloud-native service and performance assurance capabilities. Configuration and module usage aligned with service assurance workflows, including telemetry processing, analytics-driven fault and performance monitoring, and proactive service management controls intended to protect high value customers.
Operational coverage targeted network operations and service assurance teams across Vodafone European operations, embedding the Mycom Assurance Cloud into proactive incident detection and remediation workflows. Governance emphasis was on operationalizing proactive service management, updating run books and escalation paths to reflect cloud-native assurance telemetry and analytics driven alerts.
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