List of Needle Chat Customers
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United States
Since 2010, our global team of researchers has been studying Needle Chat customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Needle Chat for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Needle Chat for Chatbots and Conversational AI include: CDW Corporation, a United States based Professional Services organisation with 15100 employees and revenues of $21.38 billion, Coach, a United States based Retail organisation with 7000 employees and revenues of $3.20 billion, Sonos, a United States based Manufacturing organisation with 1525 employees and revenues of $1.72 billion, Kate Spade New York, a United States based Retail organisation with 5000 employees and revenues of $1.25 billion, Carhartt, a United States based Retail organisation with 4500 employees and revenues of $1.00 billion and many others.
Contact us if you need a completed and verified list of companies using Needle Chat, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Needle Chat customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Bareweb | Retail | 50 | $5M | United States | Needle | Needle Chat | Chatbots and Conversational AI | 2015 | n/a |
In 2015, Bareweb implemented Needle Chat on its public website. Needle Chat, a Chatbots and Conversational AI application, was embedded as a web chat widget at https://www.barenecessities.com to provide front-line conversational support for the e-commerce storefront.
Deployment concentrated on customer-facing conversational flows including intent recognition, FAQ automation, guided product discovery, and escalation paths to human agents, reflecting core Chatbots and Conversational AI capabilities. Operational ownership resides with e-commerce and customer service functions, with configuration focused on web widget behavior, session tracking, and knowledge base responses. Governance emphasized content curation and scripted dialogue updates within the Needle Chat console, with ongoing tuning of fallback handling and escalation rules to sustain online customer engagement.
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Carhartt | Retail | 4500 | $1.0B | United States | Needle | Needle Chat | Chatbots and Conversational AI | 2019 | n/a |
In 2019, Carhartt implemented Needle Chat on their website. Needle Chat is deployed as an on-site conversational interface classified under Chatbots and Conversational AI, positioned to handle front-line ecommerce engagement and customer support interactions for the retailer.
The implementation centers on conversational workflows for customer service and product discovery, employing automated intent detection, scripted response flows, and provisions for live agent escalation to support complex inquiries. Configuration priorities included embedding the Needle Chat widget into Carhartt's public ecommerce site, aligning chat dialogues with merchandising and support processes, and routing conversational interactions to business functions such as customer care and online merchandising to streamline digital engagement.
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CDW Corporation | Professional Services | 15100 | $21.4B | United States | Needle | Needle Chat | Chatbots and Conversational AI | 2019 | n/a |
In 2019, CDW Corporation implemented Needle Chat on its public website to provide conversational customer engagement. Needle Chat is deployed as a web embedded conversational interface and is part of CDW Corporation Needle Chat Chatbots and Conversational AI support for customer service and buyer assistance workflows on the corporate site.
The implementation employs standard chatbot capabilities including natural language understanding for intent recognition, scripted and dynamic FAQ handling, session based lead capture, and automated escalation to human agents for complex queries. Deployment is focused on on site engagement flows, conversational UI widgets, and conversation analytics instrumentation, with governance and content maintenance managed by digital experience and site operations teams responsible for response templates, intent models, and routing rules.
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Retail | 7000 | $3.2B | United States | Needle | Needle Chat | Chatbots and Conversational AI | 2019 | n/a |
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Professional Services | 30 | $3M | United States | Needle | Needle Chat | Chatbots and Conversational AI | 2019 | n/a |
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Retail | 100 | $10M | France | Needle | Needle Chat | Chatbots and Conversational AI | 2023 | n/a |
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Retail | 5000 | $1.3B | United States | Needle | Needle Chat | Chatbots and Conversational AI | 2022 | n/a |
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Distribution | 130 | $37M | United Kingdom | Needle | Needle Chat | Chatbots and Conversational AI | 2022 | n/a |
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Retail | 65 | $8M | United States | Needle | Needle Chat | Chatbots and Conversational AI | 2019 | n/a |
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Retail | 27 | $3M | United States | Needle | Needle Chat | Chatbots and Conversational AI | 2022 | n/a |
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Buyer Intent: Companies Evaluating Needle Chat
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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