List of Needle Chat Customers
Boston, 02114, MA,
United States
Since 2010, our global team of researchers has been studying Needle Chat customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Needle Chat for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Needle Chat for Chatbots and Conversational AI include: CDW Corporation, a United States based Professional Services organisation with 15100 employees and revenues of $21.38 billion, Coach, a United States based Retail organisation with 7000 employees and revenues of $3.20 billion, Sonos, a United States based Manufacturing organisation with 1525 employees and revenues of $1.72 billion, Kate Spade New York, a United States based Retail organisation with 5000 employees and revenues of $1.25 billion, Carhartt, a United States based Retail organisation with 4500 employees and revenues of $1.00 billion and many others.
Contact us if you need a completed and verified list of companies using Needle Chat, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Needle Chat customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Bareweb | Retail | 50 | $5M | United States | Needle | Needle Chat | Chatbots and Conversational AI | 2015 | n/a |
In 2015, Bareweb implemented Needle Chat on its public website. Needle Chat, a Chatbots and Conversational AI application, was embedded as a web chat widget at https://www.barenecessities.com to provide front-line conversational support for the e-commerce storefront.
Deployment concentrated on customer-facing conversational flows including intent recognition, FAQ automation, guided product discovery, and escalation paths to human agents, reflecting core Chatbots and Conversational AI capabilities. Operational ownership resides with e-commerce and customer service functions, with configuration focused on web widget behavior, session tracking, and knowledge base responses. Governance emphasized content curation and scripted dialogue updates within the Needle Chat console, with ongoing tuning of fallback handling and escalation rules to sustain online customer engagement.
|
 |
Carhartt | Retail | 4500 | $1.0B | United States | Needle | Needle Chat | Chatbots and Conversational AI | 2019 | n/a |
In 2019, Carhartt implemented Needle Chat on their website. Needle Chat is deployed as an on-site conversational interface classified under Chatbots and Conversational AI, positioned to handle front-line ecommerce engagement and customer support interactions for the retailer.
The implementation centers on conversational workflows for customer service and product discovery, employing automated intent detection, scripted response flows, and provisions for live agent escalation to support complex inquiries. Configuration priorities included embedding the Needle Chat widget into Carhartt's public ecommerce site, aligning chat dialogues with merchandising and support processes, and routing conversational interactions to business functions such as customer care and online merchandising to streamline digital engagement.
|
 |
CDW Corporation | Professional Services | 15100 | $21.4B | United States | Needle | Needle Chat | Chatbots and Conversational AI | 2019 | n/a |
In 2019, CDW Corporation implemented Needle Chat on its public website to provide conversational customer engagement. Needle Chat is deployed as a web embedded conversational interface and is part of CDW Corporation Needle Chat Chatbots and Conversational AI support for customer service and buyer assistance workflows on the corporate site.
The implementation employs standard chatbot capabilities including natural language understanding for intent recognition, scripted and dynamic FAQ handling, session based lead capture, and automated escalation to human agents for complex queries. Deployment is focused on on site engagement flows, conversational UI widgets, and conversation analytics instrumentation, with governance and content maintenance managed by digital experience and site operations teams responsible for response templates, intent models, and routing rules.
|
 |
Coach | Retail | 7000 | $3.2B | United States | Needle | Needle Chat | Chatbots and Conversational AI | 2019 | n/a |
In 2019, Coach deployed Needle Chat on coach.com to provide a customer-facing conversational interface. Needle Chat is implemented within Coach's Chatbots and Conversational AI footprint to support on-site assistance and guided shopping.
The implementation centers on a web chat widget delivering conversational commerce workflows, including product discovery, guided selling, and automated FAQ handling, consistent with common Chatbots and Conversational AI capabilities. Configuration work focused on on-site triggers, session continuity across product pages, and scripted dialogue paths tuned to retail merchandising requirements.
Operational ownership is aligned with Coach's e-commerce and customer support functions, with the Needle Chat deployment scoped to the customer-facing web property in the United States. The implementation affects business functions including digital merchandising, customer service, and online checkout assistance.
Governance emphasis included content management for conversational scripts and ongoing tuning of intent flows, with merchandising and product teams responsible for maintaining conversational content. Needle Chat is instrumented as an on-site assistant to align conversational responses with Coach's product assortment and customer experience processes.
|
 |
GigaParts, Inc. | Professional Services | 30 | $3M | United States | Needle | Needle Chat | Chatbots and Conversational AI | 2019 | n/a |
In 2019, GigaParts, Inc. deployed Needle Chat on its public website. Needle Chat is used as a Chatbots and Conversational AI application to handle customer-facing chat interactions across product pages and contact flows, supporting sales and support functions for the company.
The deployment is implemented as an embedded web chat widget that connects to Needle's cloud management plane, configured to provide FAQ automation, scripted conversation flows, and form-based contact capture consistent with Chatbots and Conversational AI capabilities. Operational ownership is concentrated in customer-facing teams who maintain conversation scripts and escalation rules, while the lightweight widget integration minimizes technical change to the site. Governance is oriented around iterative updates through the vendor console and on-site content tuning to match product pages and contact workflows.
|
 |
|
Retail | 100 | $10M | France | Needle | Needle Chat | Chatbots and Conversational AI | 2023 | n/a |
|
|
|
|
Retail | 5000 | $1.3B | United States | Needle | Needle Chat | Chatbots and Conversational AI | 2022 | n/a |
|
|
|
|
Distribution | 130 | $37M | United Kingdom | Needle | Needle Chat | Chatbots and Conversational AI | 2022 | n/a |
|
|
|
|
Retail | 65 | $8M | United States | Needle | Needle Chat | Chatbots and Conversational AI | 2019 | n/a |
|
|
|
|
Retail | 27 | $3M | United States | Needle | Needle Chat | Chatbots and Conversational AI | 2022 | n/a |
|
Buyer Intent: Companies Evaluating Needle Chat
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||