List of NeoAssist Platform Customers
Sao Paulo, 01414-002,
Brazil
Since 2010, our global team of researchers has been studying NeoAssist Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased NeoAssist Platform for Customer Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using NeoAssist Platform for Customer Engagement include: Grupo Boticário, a Brazil based Retail organisation with 22000 employees and revenues of $3.70 billion, Netshoes, a Brazil based Retail organisation with 2500 employees and revenues of $570.0 million, Fast Shop, a Brazil based Retail organisation with 4000 employees and revenues of $500.0 million and many others.
Contact us if you need a completed and verified list of companies using NeoAssist Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The NeoAssist Platform customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Fast Shop | Retail | 4000 | $500M | Brazil | NeoAssist | NeoAssist Platform | Customer Engagement | 2014 | n/a |
In 2014, Fast Shop implemented the NeoAssist Platform as a Customer Engagement solution. The deployment targeted automation of customer interactions and aimed to improve e-commerce support performance for Fast Shop's Brazil operations.
NeoAssist Platform was configured to deliver CRM and customer-service capabilities aligned with retail support workflows, with inferred use of automated messaging and chat workflows, ticket orchestration, centralized interaction history, knowledge base support, and response templates to standardize agent handling. The implementation emphasized automation for routine inquiries while preserving escalation paths for complex cases, concentrating functionality within the customer-service and e-commerce support domain.
Operational scope covered Fast Shop's customer service and e-commerce support teams across Brazil, supporting online order inquiries and post-sales assistance for the retailer. The deployment aligned NeoAssist Platform with frontline support functions and agent workflows to streamline channel-based customer engagement.
Governance and rollout prioritized standardizing response procedures and embedding automated workflows into existing support processes, creating a unified CRM and customer-service posture. The configuration automated customer interactions and improved e-commerce support performance in Brazil, consistent with vendor and press descriptions of NeoAssist deployments for retailers.
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Grupo Boticário | Retail | 22000 | $3.7B | Brazil | NeoAssist | NeoAssist Platform | Customer Engagement | 2013 | n/a |
In 2013 Grupo Boticário deployed the NeoAssist Platform to deliver 24/7 automated support on its e-commerce site, leveraging the Customer Engagement application to handle front line CRM customer service inquiries. The Brazil implementation focused on e-commerce customer service workflows and is cited in industry coverage for its intelligent autoattendimento capability.
Configuration centered on NeoAssist's Atendimento Inteligente module within the NeoAssist Platform, implementing automated response workflows and intent driven autoattendimento to handle high volumes of automated interactions. The implementation combined scripted automated replies and escalation rules to route unresolved or complex inquiries to human agents, reflecting standard contact center deflection and triage patterns for Customer Engagement platforms.
Operational scope covered e-commerce support and CRM customer service operations, with the NeoAssist Platform running around the clock to increase site availability and reduce load on the 0800 support channel. Governance changes included reworking support workflows to prioritize automated triage and agent handoff for exceptions, and industry reports highlight the large scale of automated interactions managed by the system.
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Netshoes | Retail | 2500 | $570M | Brazil | NeoAssist | NeoAssist Platform | Customer Engagement | 2010 | n/a |
In 2010, Netshoes implemented the NeoAssist Platform. The deployment was a Brazil-focused Customer Engagement CRM and customer-service implementation that used NeoAssist's Atendimento Inteligente autoatendimento module to automate high-volume e-commerce inquiries and provide self-service to online customers.
The implementation configured the NeoAssist Platform to deliver automated response workflows and conversational self-service capable of resolving common order status, returns and payment questions without human intervention. Atendimento Inteligente was embedded into customer-service channels and configured to escalate exceptions to human agents, preserving agent capacity for complex cases while automating routine interactions.
Operational scope covered Netshoes' Brazil online retail channels, centralizing customer-service automation for e-commerce demand and reshaping agent workflows around exception handling. Press coverage cites the Atendimento Inteligente autoatendimento module as handling the majority of the retailer's online demand, reducing load on human agents by answering a large portion of queries automatically.
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