List of Neocase Reporting and Analytics Customers
Paris, 92250,
France
Since 2010, our global team of researchers has been studying Neocase Reporting and Analytics customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Neocase Reporting and Analytics for Analytics and BI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Neocase Reporting and Analytics for Analytics and BI include: Air France, a France based Transportation organisation with 38000 employees and revenues of $36.27 billion, MGM Resorts, a United States based Leisure and Hospitality organisation with 58000 employees and revenues of $16.16 billion, Tata Steel Europe, a United Kingdom based Manufacturing organisation with 21000 employees and revenues of $8.50 billion and many others.
Contact us if you need a completed and verified list of companies using Neocase Reporting and Analytics, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Air France | Transportation | 38000 | $36.3B | France | Neocase Software | Neocase Reporting and Analytics | Analytics and BI | 2014 | n/a |
In 2014, Air France deployed Neocase Reporting and Analytics to instrument HR service operations across its shared service centers. The implementation used the Analytics and BI application to centralize service level monitoring and to provide consolidated reporting for employee request handling across HR.
Deployment embedded case management and ticketing workflows, topic queues and SLA enforcement, with reporting dashboards, operational metrics and ad hoc analytics configured to track request volumes, response times and queue health. Neocase Reporting and Analytics was configured to deliver configurable dashboards, scheduled reports and queryable datasets that surfaced queue backlogs, SLA breaches and agent productivity for HR operations.
The SaaS deployment supported two HR Shared Service Centers at Roissy and Orly, covering centralized intake, triage and resolution workflows for employee requests. The system served as the central tracking and analytics layer for HR request flows and performance measurement across the shared service footprint.
Operational governance formalized SLAs, topic queue classification and performance metrics to drive workflow changes and case routing. Air France reported a 30% reduction in inbound employee requests and a 40% increase in employee satisfaction after the rapid SaaS deployment and go live in 2014.
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MGM Resorts | Leisure and Hospitality | 58000 | $16.2B | United States | Neocase Software | Neocase Reporting and Analytics | Analytics and BI | 2019 | n/a |
In 2019, MGM Resorts deployed Neocase Reporting and Analytics in a cloud SaaS rollout to support its enterprise HR Shared Services platform. Neocase Reporting and Analytics, an Analytics and BI solution, was implemented alongside Neocase case management, knowledge management and BPM capabilities to centralize HR service data for resorts in the United States and China.
Neocase Reporting and Analytics was configured to surface operational metrics and KPIs for shared service center performance, including dashboards for case volumes, resolution times, knowledge base utilization and BPM throughput. Reporting instrumentation was applied to case management workflows and knowledge interactions to provide structured reports and analytic views used by HR service managers and operational leaders.
The deployment covered HR Shared Services operations and HR service delivery teams across MGM Resorts locations in the USA and China, and the rollout timeline was executed as a cloud SaaS start and go live in 2019. Operational coverage emphasized SSC workload measurement and trend analysis to inform staffing and process prioritization.
Governance and process oversight were driven by the KPIs and operational metrics produced by Neocase Reporting and Analytics, which supported ongoing workflow management and SSC process refinement. MGM Resorts reported realized outcomes tied to the broader Neocase HR Shared Services implementation, specifically $1.1M in savings and a 30% reduction in inbound HR requests.
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Tata Steel Europe | Manufacturing | 21000 | $8.5B | United Kingdom | Neocase Software | Neocase Reporting and Analytics | Analytics and BI | 2022 | n/a |
In 2022, Tata Steel Europe deployed Neocase Reporting and Analytics to support centralization of HR services for Tata Steel Netherlands, covering roughly 9,200 employees in the Netherlands. The project tied the Neocase Reporting and Analytics application to a broader HR service consolidation effort, positioning analytics as the single source for operational HR reporting and real-time request tracking within the centralized service model.
Neocase Reporting and Analytics was configured to surface operational dashboards, case-level reporting, and real-time tracking of HR requests, aligning report views to HR service workflows and request lifecycles. The implementation emphasized transparency in request handling and automated visibility into status, while supporting approval automation as part of HR case management processes.
The deployment integrated Neocase with SAP SuccessFactors and DocuSign, consolidating HR transactional data and signatures into the Neocase analytics layer to enable end-to-end visibility of requests and approvals. These integrations supported automated approval routing and consolidated reporting across HR transactional feeds and signed documents, enabling cross-system traceability for HR service incidents and requests.
Governance centered on centralized reporting and standardized tracking for HR service teams in the Netherlands, with the rollout in 2022 delivering faster, more transparent HR request handling. The implementation reshaped operational HR workflows by centralizing visibility and automating approval touchpoints through Neocase Reporting and Analytics and its integrations.
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