List of Neocase Self Service Customers
Paris, 92250,
France
Since 2010, our global team of researchers has been studying Neocase Self Service customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Neocase Self Service for Employee Self Service from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Neocase Self Service for Employee Self Service include: UCB, a Belgium based Life Sciences organisation with 9000 employees and revenues of $5.60 billion, AXA Belgium, a Belgium based Insurance organisation with 3000 employees and revenues of $3.88 billion, BNP Paribas Securities Corp., a United States based Banking and Financial Services organisation with 612 employees and revenues of $438.0 million and many others.
Contact us if you need a completed and verified list of companies using Neocase Self Service, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Neocase Self Service customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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AXA Belgium | Insurance | 3000 | $3.9B | Belgium | Neocase Software | Neocase Self Service | Employee Self Service | 2017 | n/a |
In 2017, AXA Belgium implemented Neocase Self Service, an Employee Self Service application, to build a MyHR self service portal and centralize HR shared services and onboarding functions. The implementation targeted HR process automation and employee document management to standardize request intake and employee lifecycle workflows across the Belgian organization.
The deployment emphasized HR process automation, using BPM capabilities to create more than 165 automated processes, and employee document management EDM for centralized personnel file handling and document workflows. Neocase Self Service was configured to manage onboarding workflows, case routing for HR requests, and document lifecycle tasks, embedding automation and role based access into HR operations.
Integrations were implemented with PeopleSoft and an e signature service to synchronize HR master data and to automate document approval and signature steps. Operational scope focused on HR shared services in Belgium, with the Neocase Self Service portal serving as the front end for employees and HR agents while orchestration occurred between the portal, PeopleSoft, and e signature systems.
Governance changes accompanied the rollout, with process ownership and shared services workflows restructured to leverage BPM driven routing and EDM controls. Outcomes stated in the case study include improved onboarding and streamlined HR operations through the Neocase Self Service implementation, with over 165 automated HR processes instituted to support HR shared services.
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BNP Paribas Securities Corp. | Banking and Financial Services | 612 | $438M | United States | Neocase Software | Neocase Self Service | Employee Self Service | 2014 | n/a |
In 2014, BNP Paribas Securities Corp. deployed Neocase Self Service as an Employee Self Service solution to digitize HR request handling and hiring workflows in France. The implementation targeted more than 20 HR processes and achieved 100% digitization of the hiring process while enabling portal content to answer 50% of employee requests according to the vendor case study.
The Neocase Self Service deployment leveraged HR and employee portals, a knowledge base and case management module, and business process automation capabilities to centralize service requests and standardize approvals and escalations. Functional configurations included case intake, content-driven self-service, automated routing, and workflow orchestration to support recruitment and routine HR inquiries.
Operational scope covered HR operations and talent acquisition in France, with the Neocase Self Service application serving as the primary Employee Self Service channel for employees and HR teams. Governance emphasized portal content management and process orchestration through the business process automation module to maintain the stated self-service rates and end-to-end hiring workflow digitization.
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UCB | Life Sciences | 9000 | $5.6B | Belgium | Neocase Software | Neocase Self Service | Employee Self Service | 2020 | n/a |
In 2020, UCB deployed Neocase Self Service to deliver a unified HR portal across 40+ countries, implementing an Employee Self Service capability for global employee access. The deployment established a single point of access for employee HR interactions at the 9000 employee biopharma company and centralized HR service delivery across regions.
The Neocase Self Service implementation used the Employee HR Portal, Case & Knowledge Management, Business Process Management and Employee Document Management modules, configured to support automated workflows, knowledge base responses and document lifecycle management. Business Process Management was instrumented to automate 15 HR processes within three months, aligning case routing, approval steps and document capture to a standard HR service catalog.
Operational coverage focused on HR and employee services, centralizing case handling and knowledge management across 40+ countries. Self-service resolved 70 percent of employee queries, which reduced HR email volume and improved the employee experience, demonstrating a shift toward automated case resolution driven by the Case & Knowledge Management module.
Governance centered on centralized knowledge curation and case escalation workflows to maintain service consistency, while Employee Document Management provided structured storage and retrieval of personnel documents. Neocase Self Service was configured to support ongoing process orchestration and governance for global HR service operations under the Employee Self Service category.
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